From the business
MyPerfectCV AI CV builder creates professional and ATS-friendly CVs in minutes. Use our easy-to-use mobile app CV builder for fast CV creation, transparent pricing, excellent customer support, and secure, confidential service.
MyPerfectCV Reviews Summary
The company has garnered mixed feedback, with some customers praising the ease of use and effectiveness of the CV-building tools, as well as positive interactions with customer service representatives. However, a significant number of reviews highlight serious concerns regarding unauthorized recurring charges, lack of communication, and difficulties in canceling subscriptions. Many users express frustration over being charged without prior notice or clear terms, leading to feelings of being misled. Overall, while the product quality receives acclaim, the company's customer service approach appears to be marred by issues related to transparency and responsiveness.
This summary is generated by AI, based on text from customer reviews
I was having trouble with creating an effective CV and called to cancel my subscription as I thought it wasn't worth the money. However, the lady I spoke to, Jackie, was SO helpful and helped me to understand what needed improving on my CV and spent 30 minutes going through it with me to get it to an outstanding standard. I was not expecting that service at all, I didn't realise that was even a service they offered, but I am so grateful as it allows me to continue my job search with better chances and less stress. She was also so friendly and encouraging when talking about my job search, I am super glad that I called and got to speak to this lovely woman. Thank you so much for your help. Would highly recommend to anyone.
We are lucky to count on Jackie and thrilled we were able to assist you!
Professional & Very easy to use web "my perfect cv"
We are happy to help!
The site in itself is excellent and provides great options for making the best CV possible. I myself had a little problem with cancelling my subscription but after contacting customer service I was taken care of with great efficiency and supervision.
We are glad everything worked out! Let us know if we can assist you with anything else!
Sadly I give up on the £200 plus you managed to take from my credit card over the past year. This was disputed by my credit card company but to no avail. Of course I fell into your automatic subscription after 14 days. Good of you not to even send a mail or any other notification that this was taking place. Shame on me for not looking more closely at my credit card statement.
Your company are at best dishonest at worst complete scammers. I tried phoning and emailing and just got nowhere. So you will be happy to know you get to keep the money.
Do you really think I wanted to write a c.v. on such a regular basis? A years subscription for one c.v.? The negative reviews on Sitejabber and Trustpilot alone are testimony as to what a con your company is and as for the good reviews I personally believe they are all fake. You may hear more about you company on social media just shortly.
Now you can send me your pathetic 'we sorry about your experience' reply underneath as you refuse to give me any of my money back.
Yours disgusted Alexander T McWhirr.
We apologize for any inconveniences this may have caused you. We want to clarify how our membership works. Our subscriptions are auto-renewing unless you choose to cancel your subscription beforehand.
If no cancellation request was sent before the end of the initial period, your account might have rolled into a monthly subscription at the regular price. The auto-renewal information is listed in multiple areas: the sales page, the payment information page, the payment confirmation page, and finally, on your welcoming email, which confirms your 14-day trial purchase and a detailed overview of your new subscription.
We hope that this helps clear out any confusion. To verify the status of your account and what might have happened, contact our Customer Service Team for immediate assistance using the link provided below.
Contact Us: https://www.myperfectcv.co.uk/contact-us
SCAM! AVOID AVOID AVOID
Do not use this company for your CV. You pay the one off fee, then they trick you into signing up for a subscription.
WHY ON EARTH do I need to subscribe for a CV editing software, I have the CV - I do not need to be charged recurring fees. Most people are out of work using such tool to assist them in a stressful time, as it is. DISGUSTING!
We apologize for any inconveniences this may have caused you. We want to clarify how our membership works. Our subscriptions are auto-renewing unless you choose to cancel your subscription beforehand.
If no cancellation request was sent before the end of the initial period, your account might have rolled into a monthly subscription at the regular price. The auto-renewal information is listed in multiple areas: the sales page, the payment information page, the payment confirmation page, and finally, on your welcoming email, which confirms your 14-day trial purchase and a detailed overview of your new subscription.
We hope that this helps clear out any confusion. To verify the status of your account and what might have happened, contact our Customer Service Team for immediate assistance using the link provided below.
Contact Us: https://www.myperfectcv.co.uk/contact-us
I subscribed on 29/5/23 $ 2.95 for 14 days using Mr. O. domicillary account & immediately sent me the cv but to my greatest suprise on 30/5/23 you debited him $3.00 and on 14/6/23 $24.42 at 4.38 am, why this after 1 day of payment and again. As Im sending this message am at the Police station since 9 am arrested & state security services were involved, the person insisted that i most pay for the 2 subsequent deduction bcos i paid 4 d first one. I hv bn sending mails 3 days in respect of 30/5/23 but another deduction again, not been release up till now god will pay all of u back in double folds. Promise to tell d whole world not to fall your victim. *******348,*******676 419 number.
We apologize for any inconveniences this may have caused you. We want to clarify how our membership works. Our subscriptions are auto-renewing unless you choose to cancel your subscription beforehand.
If no cancellation request was sent before the end of the initial period, your account might have rolled into a monthly subscription at the regular price. The auto-renewal information is listed in multiple areas: the sales page, the payment information page, the payment confirmation page, and finally, on your welcoming email, which confirms your 14-day trial purchase and a detailed overview of your new subscription.
We hope that this helps clear out any confusion. To verify the status of your account and what might have happened, contact our Customer Service Team for immediate assistance using the link provided below.
Contact Us: https://www.myperfectcv.co.uk/contact-us
They first tell you they will only charge you $2,1, but it's a trick since it is hidden in the text they will then instantly charge you $21.
Then, when you realize this and try to cancel the subscription on the website, the link doesn't work. How convenient for them.
This is a scam.
We apologize for any inconveniences this may have caused you. We want to clarify how our membership works. Our subscriptions are auto-renewing unless you choose to cancel your subscription beforehand.
If no cancellation request was sent before the end of the initial period, your account might have rolled into a monthly subscription at the regular price. The auto-renewal information is listed in multiple areas: the sales page, the payment information page, the payment confirmation page, and finally, on your welcoming email, which confirms your 14-day trial purchase and a detailed overview of your new subscription.
We hope that this helps clear out any confusion. To verify the status of your account and what might have happened, contact our Customer Service Team for immediate assistance using the link provided below.
Contact Us: https://www.myperfectcv.co.uk/contact-us
Don't use it,I used only ones,and 2 weeks later they took another bigger amount from my bank account.
We apologize for any inconveniences this may have caused you. We want to clarify how our membership works. Our subscriptions are auto-renewing unless you choose to cancel your subscription beforehand.
If no cancellation request was sent before the end of the initial period, your account might have rolled into a monthly subscription at the regular price. The auto-renewal information is listed in multiple areas: the sales page, the payment information page, the payment confirmation page, and finally, on your welcoming email, which confirms your 14-day trial purchase and a detailed overview of your new subscription.
We hope that this helps clear out any confusion. To verify the status of your account and what might have happened, contact our Customer Service Team for immediate assistance using the link provided below.
Contact Us: https://www.myperfectcv.co.uk/contact-us
I was supposed to pay 9.99 AED and after one week they deducted 99 AED=26USD from my account and i had to block my credit card to get rid of those scammers.
Hello! We are sorry for the inconvenience this may have caused you. At your earliest convenience, we invite you to contact our Customer Service Team through this link https://www.myperfectcv.co.uk/contact-us so that we may assist you and help clear out the situation with your account.
We look forward to hearing back from you soon!
As a pensioner, finances are an issue. I had an issue with my subscription on a Saturday morning I called Customer Service and spoke to a lovely lady called Jackie. She listened as I explained the situation, she then proceeded to help, slowly and with simple explanations. Within minutes we had resolved the issue, and I was sorted, lovely service. TY
We are always here to assist you; we are thrilled everything was resolved.
I ha I have been in touch with your customer service regarding change my subscription and also to request for refund a he helped me a lot and I appreciate for his help
Our customers are our top priority; we are always here to help you!
Very helpful and I definitely would recommend to anyone looking to use this service. Very wonderful customer service too.
We appreciate you taking a moment to share your satisfaction with us!
I called with a query and Jerickson was extremely helpful. To be honest I was reaching out with very little expectations, but he managed to exceed my expectations. He went the extra mile to make sure I was supported, well-informed, and very very happy. Outstanding level of support. Keep up the great work!
We are lucky to count on team members like Jerickson! Feel free to let us know if we can help you with anything else!
My experience of my Perfect CV is that I found Customer Services helpful and easy to contact with any issues I had, which were soon sorted out.
We are glad we were able to assist you!
Hello!
Please cancel my subscritption ASAP. I have tried to call you 1 day after I downloaded my CV, ON 13 OCTOBER, but no one picked the phone! And now, I m charged with 25$ because I don t have a button for UNSUBSCRIBE and you didn t answer! I ve called you again, but IS NOT WORKING! I ve sent today 2 e mail for unsubscribe! Why am I charged? Because you don t answer?
Hello! We are sorry for the inconveniences this may have caused you. At your earliest convenience, we invite you to contact our Customer Service Team through this link https://www.myperfectresume.com/contact-us so that we may assist you and help clear out the situation with your account. You can also contact us through social media.
We look forward to hearing back from you soon!
Attempted to cancel numerous times via the website, and it kept returning failures. Took very important money out of my account afterwards, and only AFTER that did they let me cancel. This review will remain at 1 star unless a refund is provided.
Hello! We are sorry for the inconvenience this may have caused you. At your earliest convenience, we invite you to contact our Customer Service Team through this link https://www.myperfectcv.co.uk/contact-us so that we may assist you and help clear out the situation with your account.
We look forward to hearing back from you soon!
The customer service is very helpful talks in a very respectful and calm manner. He is a good person. Thanks for you help
We are happy you received top-notch customer service!
Very helpful and polite customer care. Thank you ao much for the swift response
This is a great website to help the people who wants to create their CV.
Thank you for this fantastic review; we are glad we could help!
I was trying to cancel my subscription and the site wouldn't let me then once they charged me the option to cancel become available …. I tried to contact them many times but it wasn't possible to get through the phone … I have send and email for a refund and the answer I got is now you have cancelled your subscription you will not be charged again but I want the refund for thw money they took because they wouldn't let me cancel before that
Thank you for contacting us regarding this matter. Please get in touch with our customer service team so that they can check the status of your account and why you are being billed at this time.
If you have trouble contacting our team, please don't hesitate to reach us through social media.
If you wish, you can also email us the details of your issue using this link: https://www.myperfectcv.co.uk/contact-us
We will get back to you with a solution as soon as possible.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We apologize for any inconveniences this may have caused you. We want to clarify how our membership works. Our subscriptions are auto-renewing unless you choose to cancel your subscription beforehand.
If no cancellation request was sent before the end of the initial period, your account might have rolled into a monthly subscription at the regular price. The auto-renewal information is listed in multiple areas: the sales page, the payment information page, the payment confirmation page, and finally, on your welcoming email, which confirms your 14-day trial purchase and a detailed overview of your new subscription.
We hope that this helps clear out any confusion. To verify the status of your account and what might have happened, contact our Customer Service Team for immediate assistance using the link provided below.
Contact Us: https://www.myperfectcv.co.uk/contact-us