From the business
MyPerfectCV AI CV builder creates professional and ATS-friendly CVs in minutes. Use our easy-to-use mobile app CV builder for fast CV creation, transparent pricing, excellent customer support, and secure, confidential service.
MyPerfectCV Reviews Summary
The company has garnered mixed feedback, with some customers praising the ease of use and effectiveness of the CV-building tools, as well as positive interactions with customer service representatives. However, a significant number of reviews highlight serious concerns regarding unauthorized recurring charges, lack of communication, and difficulties in canceling subscriptions. Many users express frustration over being charged without prior notice or clear terms, leading to feelings of being misled. Overall, while the product quality receives acclaim, the company's customer service approach appears to be marred by issues related to transparency and responsiveness.
This summary is generated by AI, based on text from customer reviews
Really fantastic that you can up load a previous c.v and it puts into a new format.
The suggestions are very good.
It makes its a very easy and short task comparatively to my experience in doing them before. Well worth the money!
Customer service is great.
Hello,
Thank you. We truly appreciate your feedback. Happy customers make our days brighter!
I found the CV tools easy to use but it wasn't obvious you would be charged until I went to save it!
That was quite stressful after doing all the work! However I was pleased with the CV. I didn't realise after the initial £1.95 for 3 weeks it would then be a subscription for £16.95 monthly.
I called customer service and the advisor I spoke to was nice and understanding. He fortunately gave me other options so I decided to keep with them after the compromise.
Definitely worth contacting Customer Service before deciding whether to cancel.
Hello,
Thank you! We are thrilled to hear that our agent was able to assist you with your request and provide you with excellent service. We will be sure to let them know your amazing comments.
Spoke with a lovely man who is one hour away from Niagara Falls: very kind and helpful.
Hello,
Thank you for your review. Glad we were able to help!
Or son used this site trying to get a little job to help with school he signed up to a free trial and the it was supposed to be a student fee of £3 or so but no they charged over £16 a month clearing his account until he had no money left, we didn't realise until his bank statement came. My prefect cv offered to refund £5! Absolutely disgusting behaviour absolutely no care at all.
Do no use especially for students as once they get your card serials they will keep clearing it with no exception.
A company with no morals.
Hello,
We are very sorry to know that you feel this way and are certainly prepared to change the experience you had with us. We would like to take this time to clarify any doubts. We provide multiple options available that include free and paid subscriptions. Our basic access allows you to create and download a plain text version using our examples and tips; however, if you would like to download, print, or email a professionally formatted version of your new document using our copyrighted templates in a PDF or Word format, you will need to subscribe first for a small fee that provides you a 14-day trial—the same auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription.
In order to avoid any misunderstanding, this information is provided before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
We would love to help you with your refund request. Please look for a message from us asking for your account information. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer services advisor was very understanding, helpful & professional. I have recommended the site to friends & family already. Thanks for your help my.perfect.cv
Hello,
Thank you! We are thrilled to hear that our agent was able to assist you with your request and provide you with excellent service. We will be sure to let them know your amazing comments.
Call handler was polite and efficient. I had a good experience.
Hello,
Thank you for your review. Glad we were able to help!
Très professionnelle, polie, m'a accompagné dans toute la démarche pour résoudre mon problème.
Merci à elle!
Merci beaucoup pour vos retours. La satisfaction des clients est notre raison d'être.
I had an issue with a subscription and I needed to update my CV ASAP. I emailed the customer service to speak to them about it and they contacted me in less than 2 hours and solved my issue. Very very very good customer service!
Hello,
Thank you. We truly appreciate your feedback. Happy customers make our days brighter!
The most expensive CV in the history of CV's. Most people will use this site once to get their CV and then you can edit and change it as much as you like with a PDF editing program. If you forget to cancel your membership before 14 days, you will be charged £220 per year, for what something you can easily do yourself. Save yourself money, go to your local CAB or job center and they will help you create your CV for free.
Hello,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen. Please be on the lookout for a private message from us shortly to obtain your account details.
A subscription with us offers several benefits for jobseekers, beyond just creating a resume. It provides the flexibility to edit your resume and cover letter at any time, ensuring that you are prepared for growth opportunities, such as promotions or career changes, even after landing a job. Keeping your documents up-to-date is crucial for seizing future career prospects.
Our subscription-based service is designed to guide you through the entire job-seeking process. If you've only used the service for resume creation, you might be overlooking valuable features. For instance, crafting a cover letter can significantly increase your chances of receiving callbacks by 40%. Additionally, we offer Bold.pro profiles to establish your online presence instantly, connecting you to numerous job opportunities through networking and allowing recruiters to discover you based on specific criteria.
Explore the wealth of information in our blog, which covers interview preparation, job searches, and more. From tackling open-ended questions in interviews to mastering the basics of job searching online, our team of seasoned career advice authors provides valuable insights. Whether it's creating resumes, navigating interviews, or understanding job search essentials, our blog is a comprehensive resource to support your career journey.
Thank you for your time!
Good and perfect and i really enjoy using the website for all my documentation recommend every work seeker to join this platform for all his or her CV.
Hello,
Thank you. We truly appreciate your feedback. Happy customers make our days brighter!
Yup great experience like never before. Talking with the customer in very polite manner Overall myself rating is 10/10...
Hello,
Thank you for your review. Glad we were able to help!
My query was dealt with in a polie courteous manner. Staff were very helpful and led me step by step through the logging in process. Would definatley recommend myperfectcv to others as it is a simple process which saves alot of time.
Hello,
Thank you for your review. Glad we were able to help. Happy customers make our days brighter!
I'm thankful to Maureen for helping me get sorted out my account.
Hello,
Thank you for leaving a five-star shout-out for our agent!
She was calm with me despite the fact that I started with annoyance over the £4.95 removed from my
Account, she calmed me down and got a good deal for me. I was so pleased with her. YOUECLAND was very soft outspoken and have that customer relationship. I am happy the way she handled my complain.
Hello,
Thank you! We are thrilled to hear that our agent was able to assist you with your request and provide you with excellent service. We will be sure to let them know your amazing comments.
It was a good experience by attending to all the questions asked. I worked with ERICK and he had
Had that customer relationship to explain things to your understanding.
Hello,
Thank you for sharing. It’s awesome to know how pleased you are with how everything turned out.
Hi You took £16.95 from my account, the man Ispoke to said he was going to refund it but hasnt. Please advise
We apologize for any inconvenience caused. Please get in touch with us through social media so we can assist you with your refund.
I never met a costumer service has excellent manners and very helpful like Leslie, she's amazing I appreciated her help today thank you very much
Thank you so much for the amazing feedback about our agent, Leslie!
I closed my account 3 years ago. They managed to reactivate it and charge me for three years in a row. Now, first year I thought I forgot to unsubscribe before the claimed deadline, fine, I go on the website and I make sure I unsubscribe so the following year I should not be charged. Nothing. The second year I got charged anyhow. I contact the customer service, they apologize and confirmed my account was disabled, so that I should get a refund. Never happened. Now, third year: I get $#*!ing charged anyhow. I just blocked my credit card and went to the police to report these scammers. DO NOT GIVE YOUR CREDIT CARD NUMBER TO THESE SCAMMERS AND CHECK YOUR BANK ACCOUNT to spot any unauthorized transactions from them.
Hello! We are deeply sorry to see your rating towards us. At MyPerfectResume, we always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen.
Please, send us your account details or contact information, so one of our customer service representatives can contact you using this link: https://www.myperfectcv.co.uk/contact-us
We will get back to you with a solution as soon as possible.
Thank you, and have a great day!
It's amazing really helpful staff and very informative
We are thrilled you liked it!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello,
We sincerely apologize for any inconvenience you've experienced with your account. Your feedback is crucial to resolving the technical issues you've faced. To better assist you, could you please provide more details about the problem you're encountering? Feel free to share your concerns with us via email at customerservice@myperfectcv.co.uk.
Rest assured, our team is committed to addressing your concerns promptly and finding a resolution. We appreciate your patience and thank you for bringing this to our attention.