From the business
mSpy has provided professional monitoring and tracking software to customers in more than 180 countries. Tracking solutions are delivered to consumers, businesses, corporations, educational, governmental, and non-profit organizations. Our software is extensively tested and updated regularly to ensure a stable operating environment for our customers. mSpy is the most powerful cell phone spy and tracking software that lets you monitor any iPhone/iPad or Android phone and tablets.
mSpy Reviews Summary
mSpy has a rating of 4.4 stars from 2,269 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with mSpy most frequently mention social media, text messages and support team. mSpy ranks 3rd among Mobile Applications sites.
Worst company ever! Not only did their product not do what it was stated it would. They wouldn't honor their own refund policy and issue a refund. Called customer service and only received the run around; the minute I asked for a manager they would hang up on me. After posting reviews on other sites did a billing manager reach out and offered a FULL refund after I take down my review postings. This company isn't a company - they are a get themselves rich scheme. Don't purchase anything from them - you won't have a useful product or your money.
Highly disappointed that they took off the call recording feature, without even one notification at that. That was one of the best features it had unfortunately I'm stuck with them for a few more months then after that upgrading to another software that offers call recording.
Dear Customer,
We always work to make our products better and sometimes it means adding new features and adjusting existing ones. I apologize for any inconvenience this has caused you.
Please provide me with your customer ID so that i can check it further and offer an alternative for you.
Looking forward to hearing from you.
Sincerely,
Margaret
HORRID service, horrid product. I prepaid for 3 months, then had to BUY the extra support to get it working. Once it was "working" it didn't work, for two weeks I tried to update it and it kept saying that the last update was current and wouldn't update. Then it took weeks to get them to cancel the service. Horrid experience
Dear Customer,
Thank you for choosing mSpy and accept our apologies for any inconveniences caused!
Please be informed that the AutoUpdate feature is used for keeping the version of mSpy application up to date, but not for updating the logs on different features. The application automatically fetches logs on the target device and uploads this information to your Control Panel (so no additional actions from your side are needed).
We kidnly ask you to contact our Customer Care department to get full technical assistance.
You may also contact me directly at margaret@mspy.com and i'll make sure that your issue is being resolved within the shortest time-frame.
Looking forward to hearing from you.
Sincerely,
Margaret
Location service was ok, then it has turned into terrible! Almost no updates for a few weeks, and i have access to the phone always! Its not about internet service,,, internet service is very good most of the time.
Seriously mspy has become awful,,, i don't know what happened to them?! (also changed target phone from android to iphone,, but still same problem!)
Dear Customer,
We're terribly sorry for any inconveniences caused from our side.
Our main goal is to make the all mSpy products and services correspond to the highest quality standards.
We kindly ask you to check the GPS settings on the iPhone (Location Services). Check the Location Update interval - it should be 5-10 minutes. Changing the media features (Photos and Videos) from "All connections" to "Wi Fi only" will also speed the process.
At the same time, please contact me directly at margaret@mspy.com for more efficient help. We’ll need to look into your account first.
Looking forward to hearing from you soon.
Best regards,
Margaret
1. Is not so discreet, in cinthya you can see the software installed
2. Customer service is useless... not even would give 1 star!
3. I lost my money..
You don't get all the messages. I know this 100% because first I can't see all parts of the conversation between the target and myself and second I have access to target's phone bill so I can see that the number of texts sent to particular numbers on the bill and on mspy log don't match. Really disappointed. Costume service are polite but they keep guaranteeing I receive whole logs which is not the case even after 24 hours. Lots of texts never appear on the log. In my case they are often the ones with important info.
[mSpy Rep] Dear Customer, thank you for choosing mSpy!
Please accept our sincere apologies for these temporary inconveniences. Kindly be informed that this case was previously identified and resolved by mSpy team. Due to technical reasons some of text messages were not sent by mSpy application on the target device. Currently this particular issue is fixed with the latest version of mSpy application.
Please contact our Customer Care department or send me an email to margaret@mspy.com in order to get help with the updating procedure.
Best regards,
MSpy Team
No stars, i purchased a subscription for three months, the recording calls ans surround recording features dont work. Since yesterday, i cant enter to my account, the customer service sucks. I lost my money.
Dear Ricardo,
Thank you for contacting us!
Ricardo, the only reason why an account could not be accessed is its expiration.
Recording calls and surround recording features are device-dependable and in many cases, its performance is out of our control.
At the same time, our product offers a large variety of other useful features to satisfy the most demanding needs.
We always work to make our products better and sometimes it means adding new features and adjusting existing ones. I apologize for any inconvenience this has caused you.
Please send me an email to margaret@mspy.com and i'll gladly check your account.
Sincerely,
Margaret
MSpy Team
Purchased this software with high hopes but unfortunately there are lots of issues with it. First and most important issue is their log update for locations, text messages etc. No mater what the time interval you set, they do not update the logs sometimes for 24 hours or more. Customer service is NOT good. They know the problem so they give you runarounds. If you want a good tracking and timely updates of text messages, locations etc THIS IS NOT THE ONE you want.
Dear Customer, thank you for choosing mSpy. Please be informed that the logs updating process highly depends on the combination of Internet availability and Update Intervals which are to be set in your account. For example, in case during couple update intervals there is no active Internet connection on your target device the logs would not be updated to your account. Which sounds reasonable since the main requirement is an Internet connection (the application doesn't activate it by default, it only scans the device for Wi-Fi or 3G/4G Internet). At the same time, there's nothing you should worry about because mSpy application will keep all fetched logs until it gets connected to our system. It means that none of fetched data will be lost! Please contact our Live Support in case you've had some other particular issues with the application.
Best regards,
MSpy team
Like several other reviews that I read I am very unhappy with mspy! With no warning I have lost all call recordings and surround recordings that I had over the last several months. They deleted this feature with NO warning to their customers so that we could at least back up what we needed to. Now I am with out recordings that were important. Their explanation is as follows:
We do understand your concerns and were terribly sorry for any inconveniences caused by our
Side.
These features are device-dependable and in many cases, its performance is out of our control.
As our main goal is to provide our highly-esteemed clients with best quality product, we need to
Make sure that everything we produce and support corresponds the highest standards.
At the same time, our product offers a large variety of other useful features to satisfy the most
Demanding needs.
The fact that they did not warn customers that this was going to happen first of all shows no customer consideration. Secondly, their other features are not comparable to the option for recordings! So now I am stuck with a very recently renewed subscription for the same amount of money for less options!
Dear Lisa,
I do apologize for any inconveniences caused from our side.
I'm still awaiting for your email so that we can discuss everything in detail.
Best regards,
Margaret
margaret@mspy.com
This is a awful company, dont buy their product. It works well for a month may be then stops. The only answer they give u is you have to re install the software. Save your self 200$. This company suxs
Dear Client,
We do apologize for any inconveniences caused from our side.
Our application runs smoothly on 3 major platforms and our product offers a large variety of other useful features to satisfy the most demanding needs.
As our main goal is to provide our highly-esteemed clients with best quality product, we need to make sure that everything we produce and support corresponds the highest standards.
Please provide me with your Customer ID at margaret@mspy.com so that i could check your account.
Looking forward to hearing from you.
Best regards,
Margaret
Please provide us with your account
Mspy appears to be dropping incoming text messages, not logging every text message sent, and its geolocate is awful. It seems to only work when it feels like it. Im going to try another service. Oh and My Bank's fraud unit called me about buying this service because their records show the site had been jacked.
Thank you for choosing mSpy! We would like to apologize for any troubles caused. I have previously requested for your account ID to further investigate on this matter. Let me than explain how the application works.
MSpy application is able to fetch text messages only in case they were kept on the target device for at least 2 minutes. This is required since mSpy scans the target device every minute and checks whether sensors have any updates. Unfortunately, in case the text message was deleted just right after received / sent, there is a big chance that it will not be fetched. Geo Fencing feature depends on the accuracy of Location Services on the target device so there is no way that mSpy can have an impact on it. In case location was tracked not accurately (for example by using Cell ID determination method) the mentioned feature will react according to the fetched Locations data.
Please, provide me with your email address/account ID so that i can assist.
Best regards,
Margaret
margaret@mspy.com
We bought two premium accounts costing us 400 dollars in total only to find out that the recording calls application was canceled without any alerts that this was going to happen so all our recorded calls were gone and we would not get a refund and i am frurious that i spent hard earned money over this product and i would not get my money back i would not reccomend this product to anyone stay away from this any review giving it a rating higher than 3 stars is a liar.
So today I find out that without telling customers, mSpy has done away with call recordings and surroundings recordings.
I was STUPID enough to pay for a full year of monitoring and after not even three months of service, they do this. And all they offered in return for this was to extend my contract for a month or two?!
I will go everywhere I can to warn people about this company. The refund policies don't address this issue of the customer's rights regarding the suspension of major services and it was made very clear to me on the phone we are S. O. L. When it comes to mSpy.
I don't care they were involved in a lawsuit - just like they don't care they've taken a lot of your hard-earned money and not held up their end of the agreement. What's next to go?
Thieves.
So... THANKS, mSpy, for taking my hundreds of dollars in advance, then throwing out the most important features, including decent customer care.
Do not expect any refund. Doesn't matter your reason for refund they will tell you "you are not eligible for requested refund".
Dear Customer,
We deeply apologize for all the inconveniences, at the same time we do not mislead our clients as all the information about our software, its functions, our Refund Policy and device requirements are clearly stated on our website http://www.mspy.com
We regret that the application was beyond your expectations. Still we always try to do our best for our clients to be satisfied with the customer service and we always offer alternative suggestions in order to find the most appropriate solution for both parties.
Please send me an email with the details of your order and i'll review the case in more detail.
Sincerely,
Margaret
margaret@mspy.com
Mspy is average. 3 features work and are fully functional. He first one is, you can see a call log of all incoming and outgoing phone calls on the target phone. Second, you can also read all text messages that come in and out of the phone. And third, you an see the Internet browsing history.
I called tech support because blocked numbers on the target phone were basically going state to voicemail. That is not a blocked call. The rep, then clarified that mspy only restricts calls. That does not guarantee that your children are safe or the you are protecting them. Kids leave voicemails for each other. Those you cannot hear. Next feature that doesn't work is, call recording. Mspy says they do it, but the files don't download. When I called tech support, they informed me that call and environment recording is down. Ok... so... why did I pay for it? Also, GPS locator does not work. My map always shows my own location, but never the target phones.
Dear Customer,
Thank you for contacting us.
We do understand your concerns and we’re terribly sorry for any inconveniences caused by our side.
Please be informed that this is the way in which Restrict Incoming Calls feature works. When the phone number to be restricted is entered in your Control Panel and the command is applied, the target device will simply not get incoming calls. The caller should hear a busy line and the call should not be transferred automatically to voicemail. It is possible that the carrier's settings work in such way that the busy line is automatically transferred to voicemail. By this time there is no way to block a phone number completely and prevent any activities with it.
Since the focus of our work has always been the quality of the proposed services, we have disabled the recording functions. Currently it is not technically possible to make the recordings feaures run correctly on the presently available range of different devices. Please be also informed that we have recently added new options without price change: SnapChat and Geo Fencing. At this time we do not support call recordings and surrounding recordings. The price for mSpy subscription remains the same.
Please be informed as well that the Location feature (as well as all other features) determines the position of the target device only in case the application is installed on the phone you want to monitor (not on your personal phone). Once installed, mSpy should receive all permissions of the device in order to get the location. Please provide us with your Customer ID so we could investigate on your case thoroughly.
We'll be more than happy to talk to you to discuss everything in person. Please, provide me with your email address so that we can allocate your account and proceed further on
Looking forward to hearing from you soon.
Best regards,
Margaret
margaret@mspy.com
Father looking to keep tabs on my son. Purchased it only to find out that I have to Jailbreak my sons Iphone. My mistake for not seeing the small print disclaimer on the bottom of the on the second page. Discovered my "mistake" within 30 seconds of purchasing and tried to get a refund via their 800 number. They said I would have to request the refund in writing, which I did. Two day later they responded with a surprising "NO". Luckily I used my Am Ex and disputed it the minute I got off the phone the first day.
Mspy was nice enough to offer their software to me at a 40% discount after my email to them voicing my displeasure. "no refund, but we will offer you a discount on something you will never use". What a deal!
I have received two more emails asking for payment since my Am Ex stopped the payment. Right... let me get right on that.
If they are not hiding anything (excuse the pun) then print the fact about Jailbreaking on the front page and not the bottom of the order page.
Out of 577 whatsapp messages over 36 hours exactly 10 (TEN) were logged. That is 1.73%. I was fed the BULLSH! T line that I have to give it more time (how much really?), poorinternet connection (wifi and 3G+) etc.
The software is RUBBISH!
I regreted so much that I attempted twice to use mspy since it failed me once in my first subscription. The software doesn't update its data accurately nor does it regularly. After using it for a day, the system is disconnected from my target device. When I emailed for solution, I was advised to reinstall the software. What the hell, how could I get the phone back for hours to reinstall as I had given it out as a gift to my bf. Mspy rejected my request of refund because I had my first subscription refunded. Well, none of them have ever worked to be honest.
Instead, I have tried Flexispy, its not perfect but pretty reliable.
Mspy is rubbish and a waste of my time and money.
I used mspy for 6 months. On one of my phones. In the first 6 months the phone bill was $5,600.00 0ver 200 gbs of information. Unless you have a unlimited internet plan I would not recommend its use.
This program is easy to uninstall, easy trace more if the phone is rooted. If there is an update it stops working, They don't do refunds even within the 10 day period. If the person you want to track knows how to go to apps manager BOOM uninstall. I recommend to only buy it for a month and see if the person you want to track doesn't realize it. At least you won't loose as much money. BECAUSE THEY WON'T DO REFUNDS.
Dear Johanna L,
Thank you for placing your review.
Please be advised that our company accepts refund requests submitted within 10 days from the day of placing the order. The reason of refund should comply with the refund policy of our website available by the following link:
http://www.mspy.com/refund_policy.html
Our customers’ opinions are valuable for us, that is why even if the case in non-refundable according to the policy, we try to provide the customer with suitable offers. In most cases a refund is not being issued as we do not receive a feedback from the customer regarding our suggestions. We are always ready to negotiate until both sides reach an acceptable solution.
Therefore we would recommend you to contact us again by sending an e-mail to refund@mspy.com
MSpy Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Chris Goetz,
We have been awaiting for your response to our last emails, to no avail though.
Your case has been thoroughly investigated and i would like to once again apologize for any inconveniences caused from our side.
At the same time, your feedback regarding the service received does not correspond to what has been actually happening. We do admit that at some point App activity feature did not perform well and there were issues with the screenshots. Based on this, we have fully refunded your account to avoid any further frustration. We have also provided you with an extension of your subscription so that you can still benefit from using our application.
I do understand your concerns and we’ll do our best to avoid any related glitches taking place in future. At the same time, your actions towards our company’s reputation do not in any case relate to the field of complaint because we have fully refunded your payment offering a tangible compensation.
To say more, our Customer Support is available 24/7 for your convenience by email, chat and over the phone* leaving no requests being unanswered.
Chris, we have been in this business for more than 4 years now and left millions of customers satisfied. We have also helped thousands of families to monitor the activities of their underage kids and offered businesses a wonderful solution to protect company’s valuable information. As a result, we became a number one monitoring solution on the market and remain so till this very day.
I kindly ask you to stop sending your negative feedbacks about our company. We are open to discuss anything that still bothers you. Yet, we request you to not mislead other people by posting things that are no longer related to your experience with us.
We do still hope to hear from you in our email correspondence, or, by phone.
Best regards,
Margaret
CC Supervisor
margaret@mspy.com
* with premium support service