mSpyReviews 2,269

The do not deliver what is advertised. Kimberly Parker from the customer service team is zero help. (And I'm using 'customer service' as a loosely termed phrase.)
It was difficult to install, with 'processing' wait times and when I contacted support it took DAYS (not hours) for them to respond. They DO NOT WORK. I wish I had read reviews before hand. Now I am out $200 with an unusable product. Kimberly Parker with the customer service team is who I've been dealing with, and when I told them nothing would work, they said sorry- we can freeze service for 2 months or you can switch your service to a desktop mode. What am I going to do with that? I need the service for a mobile device- not a desktop.

No jailbreaks can only be retrieved every 24 hours and often there are 12 hour service outages. I have belonged for four days and there have been 4. Three in a row which made it inaccessible for 36 hours. I do not know about other consumers but people who buys this I am assumming need information faster than that. It also doe not get deleted anything so looking at the target phone does the same ting once a day. Apparently there are many features I have yet to learn to access which is indeed due in part to my ignorance of the software but also largely it is due to a not very user friendly site. If I can learn how to make it more real time and easier I would stay but right now it was a waste of 53. Dollars

With all these crazy people on the various social media platforms, I get to view all kids chats. MSpy is one of the most user-friendly apps I have ever used.

My entire experience with Mspy was one of deception and frustration. You cannot use this software in a stealthy way at all. When using with an iphone through icloud, it worked properly for about 12 hours until icloud locked up because it detected something suspicious was going on. So, I had to reset the icloud credentials and again it only worked for about 12 hours. So, unless you want to change the icloud credentials on the account you're trying to spy on every 12 hours, this will not work for you. They acknowledged after the fact that they knew this happened, and were working to resolve it. It's been 4 months, it still doesn't work properly. They won't give me my money back. It's garbage.

I got mSpy and I couldn't get it to work, so I called them up and they helped me but it only worked for a week, I tried to get it fixed again but it didn't work, when I asked to be refunded while they didn't say no right out the result was I didn't get my money back and I was out the year of money I gave them for less than a week of it actually working.

Turns out I needed to know whether my apple phone had jailbreak or not on it, and that effected what it could see and what it couldn't. Basically read all the fine print and know for sure whether it will work on your phone or not because once you pay the money you will never see it again.

This app makes big claims but doesn't offer half as much as it claims. After several attempts to get things kicking, I demanded a refund, and now it's my twentieth day waiting. Still no response and I get a deaf ear to all the complaints. Pathetic!

They misrepresent the product and the "ease of use". Stay away from this product! It eats your data like crazy--something they do not tell you before you purchase it. Total rip off!

Here are the words of another consumer which reflect our sentiments precisely:
https://mspy.pissedconsumer.com/doesn-t-work-and-no-refunds**************.html

"Don't believe positive reviews for mSpy on other sites. MSpy pays for fake positive reviews and owns many of the 'professional' reviews of their product.

Fact of the matter is that mSpy software doesn't work properly and they sell features that they don't support and when the software doesn't work they refuse to refund any money. MSpy is a very dishonest operation and I'd highly recommend that you avoid them.

MSpy sells premium features that can't be activated without using third party software that can damage your mobile device and may be stealing data from your phone.

When the 3rd party software fails to enable the 'premium features', mSpy refuses refunds blaming the 3rd party software that you, the user, was required to use. Very, very unethical."

Sorry to tell you, but the product does not really do what they say
It is almost impossible to get updated information from the target phone
To give you an example after an update in SEPT the last phone call registered under myspy app was in JUNE (so? Someone did not call or receive any call from JUNE until SEPT)
The last suggestion they gave me was to update daily mspy with the target phone in my hands kkkk! Common if I will have the target phone in my hands why do I need mspy app anyway
Horrible service, NEVER GIVE YOU A REFUND, even though their website say you have 10 days to request FULL REFUND, they only offered me half of it! Really pissed off

I had the the mSpy installed few day ago, however, its work only for short time ( or just a moment?! --- the moment reinstalling the mSpy). So far, I never see instant phone update except during the new restallation. I have reinstalled the mSpy for 3 times, but still, today, the last phone update was the time I reinstalling time last night. In addition, if needed view chat apps, its need to do another " complicated" steps which we not likely to go another web site to down load the software. Why can't mpsy do it one off? Since we were told we can view all chats with mspy and we pay for it.

It never worked from day one, no refund and no fix,
They have a pre-set of email for you evey time you ask a question, something like "our developer I working on the issue", We will you a partial refund", "give you 2 more month of sub", don't listen to the lies, they never works, never fix, and never refund. There is no developer, its a scam program, that don't work!
Call your credit card company dispute the charge is the only way out.
MSpy Rep, don't need to reply my post, unless you can refund me in full today.
June7, added:
Haha, they reply the post quickly, but reply to my support request/ refund request sloooooooowly. I emailed to your billing dept *******@mspy.com, still no refund.
Yes works with android, and iPhone, but only update call logs and text message, nothing else works, GPS location no logged, whatsapp Not logged, Facebook not logged, skype not logged, Snapchat not logged, photo not logged, video not logged. If you called that's working, software is a joke.

You will be charged automatically every month unless you deactivate the the auto renewal service and then you will still be charged an additional month when you deactivate it! It is not as simple to install as they suggest especially if you have a virus protection on your phone and the help team take forever to actually "help" and are pretty much useless and will only refer you to the instruction, there is no way you'll be getting a refund if you cant install the product either! Don't waste your money!

I purchased the product at 3 pm in afternoon. Was supposed to get the email with download in 2 hours.
It is now 5 hours later and nothing...
I place 3 phone calls to the number provided to me by Paypal for this mSPY.
All 3 times the line as inactive/disconnected.

Requested PayPal for a refund asap, while I can.

If mSpy want to offer my their good sound product they can reach me and show good faith without taking any identity/ credit card info from me.
That might be a good and honest review.