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MotoBuys

How would you rate MotoBuys?
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North Carolina
1 review
1 helpful vote
Follow Guy S.
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No problems at all. Got the color I wanted, fast shipping( better than (A). The r and l driver was great (Pate). I seldom write reviews because the boss only looks at be bad. But you see the potential buyers look at them all. Keep it up Texas!

Date of experience: October 15, 2021
Customer S. MotoBuys Rep
over a year old

Thank you for the wonderful review and for taking the time to share your feedback! Your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers

Pakistan
1 review
0 helpful votes
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After purchasing a dirt bike, Needed some post-purchase support for maintenance questions. The MotoBuys team was excellent in providing detailed and helpful responses. Additionally, the bike was delivered on time as promised, which was greatly appreciated

Date of experience: February 29, 2024
Pakistan
1 review
0 helpful votes
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The customer support at MotoBuys was fantastic when had inquiries about the trike's specifications. They were knowledgeable and patient. However, the shipping time was average, neither particularly fast nor slow. The product arrived in good condition, matching the expectations.

Date of experience: February 13, 2024
Customer S. MotoBuys Rep
over a year old

Hello,
Thank you for the wonderful review and for taking the time to share your feedback! Your opinion is valued greatly, and it helps us maintain an excellent standard of service for our customers.
If you need any assistance, please feel free to contact our customer service team at (877)667-6289 and we will be more than happy to assist.

California
1 review
1 helpful vote
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They answer the phone!
March 12, 2022

Customer service is important, these guys get it. They took the time to verify that my atv choice was indeed CA legal, it was. After verification they shipped the atv out immediately. Love the decals for the "red" color choice by the way. They look great! Thanks guys, would definitely recommend!

Date of experience: March 11, 2022
Ohio
2 reviews
1 helpful vote
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Final Review
November 16, 2022

I have had my Maddog 150 GenV scooter for about 5 mos now. MotoBuys did get better getting me the parts I needed and reasonably quick. You should be fairly knowledgeable on electrical and mechanical or have someone you know if you get one from any dealer in case you encounter issues like I had. Mine runs great after a few episodes of diagnostics and repairs. MotoBuys tech dept. will help. I get stopped everywhere I go the scooter looks so cool! It was really fun when I took it to Fla. To tool around on!

Date of experience: November 15, 2022
Customer S. MotoBuys Rep
over a year old

Our Tech Support spoke with the customer and put in a request for the missing parts.

Pakistan
1 review
0 helpful votes
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The service received from MotoBuys exceeded expectations. They were not only helpful in assisting with the purchase decision but also ensured that the shipping was expedited to meet the tight schedule. The product arrived just in time and in perfect condition.

Date of experience: February 19, 2024
Customer S. MotoBuys Rep
over a year old

Hello,
Thank you for the wonderful review and for taking the time to share your feedback! Your opinion is valued greatly, and it helps us maintain an excellent standard of service for our customers.
If you need any assistance, please feel free to contact our customer service team at (877)667-6289 and we will be more than happy to assist.

Texas
1 review
0 helpful votes
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The TaoTao Thunder 50 Scooter from MotoBuys is a fantastic city ride. It's stylish, efficient, and remarkably easy to handle. What impressed me most was the after-sales service. After receiving the scooter, I had a few queries regarding maintenance, and their team was incredibly informative and patient, providing detailed guidance. The scooter's fuel efficiency is a big plus, and it's perfect for daily commutes. The only downside was a slight delay in shipping, but it was worth the wait.

Date of experience: January 18, 2024
Customer S. MotoBuys Rep
over a year old

Hello,
Thank you for the wonderful review and for taking the time to share your feedback! Your opinion is valued greatly, and it helps us maintain an excellent standard of service for our customers.
If you need any assistance, please feel free to contact our customer service team at (877)667-6289 and we will be more than happy to assist.

Pakistan
1 review
0 helpful votes
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Recently purchased a Massimo MB200 Mini Bike, and overall, satisfied with the purchase. The bike runs smoothly and is quite durable. However, the packaging during shipping could be improved. There were a few minor scratches when it arrived, presumably due to handling during transit. Customer service was understanding and offered a small compensation for the inconvenience. Despite this, happy with the bike's performance

Date of experience: February 24, 2024
Customer S. MotoBuys Rep
over a year old

Hello,
Thank you for the wonderful review and for taking the time to share your feedback! Your opinion is valued greatly, and it helps us maintain an excellent standard of service for our customers.
If you need any assistance, please feel free to contact our customer service team at (877)667-6289 and we will be more than happy to assist.

Pakistan
1 review
0 helpful votes
Follow Ulises B.
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Had an issue with a missing part in dirt bike order. Contacted MotoBuys, and their response was swift and efficient. The missing part was shipped immediately, and received it within a couple of days. Impressed with how they handled the situation, turning a potential negative experience into a positive one

Date of experience: February 24, 2024
Customer S. MotoBuys Rep
over a year old

Hello,
Thank you for the wonderful review and for taking the time to share your feedback! Your opinion is valued greatly, and it helps us maintain an excellent standard of service for our customers.
If you need any assistance, please feel free to contact our customer service team at (877)667-6289 and we will be more than happy to assist.

Pakistan
1 review
0 helpful votes
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Purchasing the Ice Bear Maddog Scooter was an overall enjoyable experience. The scooter is fun to ride and turns heads wherever have to go. However, found the accessories and spare parts to be quite overpriced. While the scooter itself was a good deal, buying additional accessories significantly increased the overall cost. Wish MotoBuys would offer more competitive pricing on these items. Despite this, the scooter has been reliable and a joy to ride around town.

Date of experience: February 23, 2024
Customer S. MotoBuys Rep
over a year old

Hello,
I’m sorry to hear about your disappointment with us, and I would like to personally assist you with making things right.

Let’s get on a call and address this ASAP, we value your business. Please contact us at (877) 667-6289 when convenient.

Florida
1 review
3 helpful votes
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No support and bad quality
June 20, 2022

Bought a bike and quickly realized the quality was really bad. Clutch lever snapped when being used. The metal is soft. Then asked for parts. Been waiting 7 mo the for a crank case! They have stolen our money!

Date of experience: June 20, 2022
Pennsylvania
1 review
5 helpful votes
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DONT BUY FROM HERE! Scumbags are so disrespectful, worst customer service I've ever had. They want pictures of a credit card and drivers license because the shipping address is somewhere else. Are you joking me? Then they act so nasty about this and love hanging up. No manners at all. I even paid extra for quicker shipping and they take their sweet time in processing the order. What a joke. Morons

Date of experience: August 9, 2018
North Carolina
1 review
8 helpful votes
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This company should be out if business soon. No way a company can conduct business the way Bob treats people. Like the other people said. Once Bob gets your money you are screwed, doesn't return phone calls or emails. And more than likely Bob will send what ever color he feels like it. They guy has several law suits against him found on public records. Buyers beware!

Date of experience: June 29, 2018
Washington
1 review
6 helpful votes
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This has been a nightmare! Ordered a gokart for my grandson for Christmas Dec 10,2022, arrived damaged (not their fault) however, I am still emailing and calling to find out where my replacement parts are. Leaving messages, calling and getting answering machine literally for months with no response. I finally got a human this morning March 21,2023 and he explained they were busy and it clearly states on the answering machine that it may take a while to respond- Gave 1 star because the cart is pretty cute but still un useable. Maybe before summer my grandson will be able to use his Christmas present. Sad

Date of experience: March 21, 2023
Customer S. MotoBuys Rep
over a year old

Hello,
I’m sorry to hear about your disappointment with us, and I would like to personally assist you with making things right.

Let’s get on a call and address this ASAP, we value your business. Please contact us at customerservice@motobuys.com when convenient.

Idaho
1 review
3 helpful votes
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I needed parts for an atv that I bought from motobuys spoke with Charlie he said he would call me back in a couple of days this was almost 3 weeks ago left several messages and sent a few emails no response. Can't ride it due to the part that I need is for the rear brakes. Nobody will return a call. Wasted my money buying this atv. Seems there happy to take your money but won't return calls when you need something.
Stay far away from this company. They deserve a 0 just like the way they respond. They dont.

Date of experience: July 6, 2023
Ohio
1 review
5 helpful votes
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Piece of crap!
April 3, 2023

Purchased my son an almost $4,000.00 quad that is the biggest piece of crap. Brake cable was too long so front brakes didn't work. Called and got the info they wanted and after everything they wanted a picture. Cable got thrown away on accident and still haven't received a new one. Battery sucks and constantly have to charge it. Fan broke. Have tried to call them numerous times and never get a call back. Submitted them to better business bureau and contacting a lawyer. Do not buy from this company. Of course all of the reviews in their website is good.

Date of experience: April 3, 2023
Customer S. MotoBuys Rep
over a year old

UPDATE:

Customer received the requested parts on 4/14/2023.

New Hampshire
1 review
4 helpful votes
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Awful service
January 19, 2023

Ordered a mid-xrx. Wheel sheared off on second day of use. Called and emailed customer support immediately. Did not get a response until the third email/call, although the response indicated that they didn't read my email or look at the picture I sent. Was directed to another department. That department did not respond (Tech support). As of this writing I'm still trying to reach them, 25 days after the vehicle broke. Do not order from Motobuys. Their customer support is non-existent and there are plenty of other retailers out there.

Date of experience: January 19, 2023
Ohio
1 review
5 helpful votes
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Bought an ATV from them last summer and my kids still haven't been able to ride it. As soon as we get one problem fixed it has another. Taken it to two mechanics. Replaced multiple parts. Called motobuys and pleaded with them that I got a lemon and they refused to do anything and were quite rude. Repeatedly leaks gas. It is a piece of junk that cost 800! Buyer beware.

Date of experience: December 28, 2014
New York
1 review
7 helpful votes
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Won't return emails or calls. Took two weeks to get someone on the phone to get my receipt. Said order was shipped still no tracking number. They completely suck and are worthless as far as any customer service goes. Wont make this mistake again. The only time they were nice was when i payed them after that there is no communication on there part.

Date of experience: May 3, 2018
New York
1 review
10 helpful votes
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Motobuys orion 125
January 16, 2015

This is update for previous review this time directed at product. Bought orion 125. Son rode it pretty hard at first. Bike died and was going to push it off a cliff. Tried everything then adjusted the valves. Bought my son a real bike kawasaki 140. Now I ride the 125. Needs constant adjustments. Needs nuts and bolts tightened continuously. On second carb and rear shock. Good thing is parts are cheap and it's a good leaning tool for mechanics

Date of experience: January 16, 2015

Overview

MotoBuys has a rating of 2.9 stars from 265 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with MotoBuys most frequently mention customer service, tracking number and credit card. MotoBuys ranks 5th among ATV sites.

service
86
value
76
shipping
82
returns
53
quality
77
This company does not typically respond to reviews
+108