MotoBuys

We bought our kids a go cart for Christmas and it won't work. They sent the wrong battery twice and won't help us diagnose the issue. They won't respond to emails or calls, only ship new batteries. We jumped the first one and it turned over but died mid run and they refuse to help us. This company is the worst I've ever dealt with. DO NOT BUY FROM THEM! We want a refund and they have ghosted us.

Recently purchased the TrailMaster Challenger 300 ATV from MotoBuys, and thoroughly impressed! This beast handles muddy and rough terrains effortlessly, thanks to its powerful engine and sturdy build. The customer service was top-notch, guiding through the purchase and ensuring a speedy delivery. Have taken it out on several off-road adventures, and it has performed beyond the expectations every single time. Highly recommend for any enthusiast looking for reliable and robust performance.

This go-kart has turned weekends into non-stop fun for the family. It's super reliable, easy to drive, and just the right size for both kids and adults. Everyone wants a turn, and it's been holding up great.

Bought the Sand Sniper for weekend adventures, and it's been a total blast. This thing is a monster in the sand—handles like a champ and the ride is smooth as butter. Can't recommend it enough if you're into off-roading!

Every know and then your going to run in to a problem with ordering online. Take to them how you want to be talked to. Give them time your not there only customer. Give peace a chance don't go 0 to 100 on the phone not everyone hears what your thinking and no one can read your mind.

I purchased a mini bike from motobuys and had an excellent experience all the way through. Customer service was fast to call and answer questions and keep my updated on when my item would be available in stock. The item arrived in perfect condition and delivery was exactly as they described before hand. I will purchase from them in the future and highly recommend Motobuys to anyone shopping for recreational vehicles.

Got this go-kart for some family fun and it's been a hit. Runs well, pretty easy to maintain, and the kids love driving it around the yard. Good stuff.

Seriously, this UTV rocks! Took it out for some dune bashing last weekend and it handled like a dream. So much power and super comfy too. Best purchase ever.

It's a shame companies suffer from customers that don't fully read or comprehend the contract they enter into when making a purchase. There's uncontrollable delays once a order is shipped no company what's a negative review. I purchased 5 bikes from motobuys one had cosmetic damage and customer service shipped out brand new cover after sending photos the day of delivery. One was very clear miss handled by shipping company damaged was noted by the delivery driver and after supplying photos and filling out claim form received cash payment. If customers would take the time to follow delivery Protocol as per sales agreement they wouldn't be having all the problems they bring on them selves. And all these negative reviews. If I had to guess there school report card's said ( 01 does not follow instructions) for all that say customer service doesn't return emails is out right lie I have personal received same day response thank you Carlos!

Found the response time from MotoBuys' customer service to be slower than would have liked when had questions about the order. However, the delivery of scooter was surprisingly quick. It seems there's a bit of inconsistency in their service levels.

This is update for previous review this time directed at product. Bought orion 125. Son rode it pretty hard at first. Bike died and was going to push it off a cliff. Tried everything then adjusted the valves. Bought my son a real bike kawasaki 140. Now I ride the 125. Needs constant adjustments. Needs nuts and bolts tightened continuously. On second carb and rear shock. Good thing is parts are cheap and it's a good leaning tool for mechanics

I hit 1 star and it registers as 2... clever. My product was not delivered to my home as promised and paid for. I picked it up myself. It was damaged. No refund or explanation from the trucking company (CCFS). They will no longer be getting my business either. In fairness however, I did receive replacement parts from you. Wrong parts first. I don't enjoy giving honest negative feedback, but YOU asked.

This Company is awesome. I received my bike within two weeks, and received my Certificate of title a few days after. My bike had some minor damage from shipping. Being that it came from China, I could see how it happened. A fender was damaged, and a brake pad was missing. Motobuy's sent me replacements within a week. They treated me very well. When I called, they actually answered the phone. Emails were answered within 24 hours. I ordered a Honda 70 clone, and I am impressed. I would definitely order from them again.

So my "Trike" will be shipped tomorrow and that of course will be another review. This review is about the fantastic customer service leading up to shipment. Ive used two other popular online scooter outlets and both were aloof and a little shifty. Not motobuys.com. Ive called a number of times regarding my order and connected with live customer service agents. I can not tell you how happy i am with this company from a Customers perspective. Keep up the good work!

Mike

Let's start off by saying really good bike.
I ordered it on Monday and it was in my driveway Thursday how awesome that was... The shipping company call me a day in advance and told me it would be delivering window is between 11 to 4 at 10:59 am the delivery guy was 15 min away awesome! He even opened the package for my wife to make sure everything was okay and no damage the crate took a beating but it did it job and protected the bike awesome thanks yall... I told a friend about it and he just bought one too I will buy from them again... thanks again Motobuys

I recently purchased the RPS Hawk 250 Dirt Bike from MotoBuys, and it's been an incredible experience. The bike's performance off-road is exceptional – it handles muddy trails and steep inclines with ease. I was particularly impressed with the build quality and the powerful engine. The customer service team was also very helpful, answering all my questions before the purchase. The bike arrived well-packaged and earlier than expected. It's an excellent choice for anyone looking for a reliable and exciting off-road experience.

I had a really great experience with this company! I was super impressed by the level of customer service from start to finish! When I called to check if my order had shipped, the guy that answered the phone new my name and why I'm calling (WOW) I guess it was based on the caller ID. He told me my order had shipped and should arrive in 2 days... It actually arrive the next day. I will shop them again and would recommend them highly to others. Thanks for the great service guys, keep it up...

It took 35 days to ship. Missing the battery on one bike. The other was missing so many nuts and bolts it cost me an additional $60. Also no brake fluid in one bike.
The bikes run good, just buy them from another place.

Bought the Ice Bear Q6 Trike for city commuting. The price was very competitive, offering good value for money. However, the assembly process was more challenging than anticipated. Some parts were not clearly labeled, and the instructions could be improved. Once assembled, the trike performed well, offering a smooth and comfortable ride. Customer service was responsive when reached out for assistance, which was appreciated. Overall, a decent purchase, but be prepared for some assembly hurdles.

No problems at all. Got the color I wanted, fast shipping( better than (A). The r and l driver was great (Pate). I seldom write reviews because the boss only looks at be bad. But you see the potential buyers look at them all. Keep it up Texas!