MotoBuys

After numerous calls and serval months, MotoBuys has failed to deliver all my parts on a brand new 400 UTV. Something so simple as floor mats. Its disappointing when you spend that much money for something and they ignore their mistakes. It's right there in plain English ( reviews) which I chose to ignore Bad service after they get your money!

Should be zero stars. The part I had to assumable came with defective parts and driving my new moped for only 15 miles the head light and turn signs went out. Rear fender came so bent it rubs on the tire. Did they help me with my problems? No, they ignore my calls and emails. Won't even talk to me about a refund or replacing the messed up parts they sent me. Don't not buy from them. At this point I'd trust a crackhead on Craigslist then them.

Coolster 150cc 4 wheeler delivered pretty fast. From day 1 the push button start never worked. So I would kick start it. Now that is seized up and won't work. I have rode it less then 10 times. You get what you pay for. Now it just takes up space in the garage.

Purchased a 2 seater 125cc mini dune buggy from them, it arrived on time at the freight terminal and was packaged fairly decent. The problem was with customer service and follow through. You are on your own if you have any problems after the sale. The dashboard was cracked, the remote start was intermittent, and finally quit altogether. I called their "live" help line numerous times with no answer. I preceded to e-mail to explain the issues I was having, and they did respond a week later with a phone number of their service guy. I called him repeated times and left messages, he finally calls me back and I explained the issues, and his response was "what do you want me to do about it"? I said " I'm calling to find out what to do"? He said to " call him back later". I did, and was blocked. Stay away unless you plan on throwing your money into a unusable yard ornament. I'm sure the 5 stars are self reviews from them. Makes for a good read anyway!

My 2019 Odes Comrade 650 cc arrived with damage to the lower drivers side body on *******. Driver noted it. I called Bob at Motobuys thst same day and he told me to take pictures and send them to him, including a picture of the front bumper that I later saw to be installed crooked. I sent them. I called today and spoke to Chris and he said the request was never received. Chris was unapologetic and hung up. Dont deal with this company. They take you money and run!

I purchase a Trailmaster Sorrento 150 cc Scooter this summer. It now has a total of 5 miles on it. It won't run and makes crazy squealing sounds when the wheels are turning.
It's junk. They have told me to remove and clean the carb to fix the loss of electronics. Have not made it to the second issue yet.
Unless someone can advise me otherwise, I believe my only option is to. Throw this thing in the dumpster.

I agree with Samuel review, they wont return emails, or calls... I don't do reviews, normally, however, this one push me over the edge... I had to call over & over until I finally got through and spoke with this very unprofessional person, Bob, who will not refund my order claiming it was fraud. What the heck? I paid with my own PayPal... LOL... I had to fight this jerk to get my own money back and released back to me. Wow what an ugly experience... Do NOT do business with this company. There are many other reputable companies out there... this company should not be in business and they don't deserve our money.

I placed an online order and sent an email to cancel only an hour later. I have since sent 3 more follow-up emails and called the customer service phone number and left a message making the request. I have still not received a call or email response.

I ordered my son the Lancer 250 sports bike (Street bike). For his high school graduation 5/29/2016, I received the bike in a timely manner. But on 8/24/2016 we took a day ride just him and me. On the ride I heard his bike making a noise at the back tire, the bolts that hold the sprocket to the hub had vibrated loose and broke the hub. The metal bolt keepers did not do there job, anyway I ordered replacement parts like a week or so later. I got a parts order # and everything after a few weeks I realized that I had not heard from the company so I tried calling them again and again and again. All I got was the automated system. This went on for week's, so I emailed them. And now it is 11/05/2016 and I get a return email from them finally. No parts but an email! They need to work on customer services I do believe!

I spent $3,000 on a gocart/utv in March 2015. The unit was delivered and has been in the shop twice since then for loss of power and other issues. When I called the company they told me I was lying and I had buyers remorse. I asked for a refund four times and they still have not made it right. They do not stand behind their products and are the WORST company I have ever dealt with. Honestly, I think they're crooks out to steal from hard working people.

I ordered a 110 kids Atv on 6/6/15. I ordered from them because their website said they carry all spare parts for the products they sell. They also said average time to ship is 5-7 working days. AH! I'm still waiting for my kids Atv! It's been 16 working days now. They don't give me a straight answer only that 5-7 days is the average. They don't seem to give a $#*!. I will never order anything from them again and will tell everyone I know how much they suck. And the one who really gets screwed is my son.

From what I see here this place has got a lot better. I called customer service to check on the status of my order the guy was polite and honest about where my bike was and when I'd see it. The only reason I'm giving 4 stars and not 5 is because it looks like my bike was out of stock and I wasn't notified. Which I understand stuff happens and the world's not perfect and they probably just forgot. My bike was a good price comparable to other similar sites.

My parent's purchased an almost $5,000.00 go kart for our children for Christmas. It was delivered 2 days before Christmas. LOOK AT HOW IT ARRIVED! My mom called and spoke with a man who said he was disgusted and would "make it right". He offered to come and pick it back up. She spent HOURS scrubbing it to make it somewhat presentable as a Christmas morning surprise. What my parent's couldn't get is all underneath which will eventually turn to rust. Who knows what else is/would corrode. Well they came to pick it up with promises of sending a new one. Because she scrubbed it for our kids they have deemed this in good condition and want 900 to send it back or be heavily penalized for restocking. She just received the attached email. ARE YOU KIDDING ME? And they won't return phone calls or answer the phone. UNBELIEVABLE. Do not deal with this company. I will help my parents go above and beyond legal action and cost of cart.

Was pleasantly surprised by the exceptional customer service at MotoBuys. From the moment placed the order for a new ATV, the team was attentive and informative. They answered all the questions promptly and kept updated on the shipping status. The ATV arrived earlier than expected and in perfect condition. It's refreshing to see a company that prioritizes customer satisfaction so highly.

While the shipping for scooter took longer than anticipated, the wait was worth it. The scooter is exactly as described and performs beautifully. Appreciated the communication from MotoBuys' customer service regarding the delay. They were apologetic and ensured that was kept in the loop.

Building Confidence in the Company. I ordered a cool scooter and needed a replacement part. Company got back to me in 48 hours and said they would cover cost for the part. Shipping went well, Scooter is Cool and Arrived on time, Customer Service is Solid and the Payment plan is very attractive...

Bottom line: I am impressed that even though the plastic piece, I needed was not covered under the warranty... The fact that the company said they would cover cost and shipping for the piece gives me great confidence in them...

Despite some bad reviews - that made me cautious, I would say I had a Very Strong Experience.