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MaxSold Reviews Summary
Maxsold exhibits a mixed reputation, with positive feedback highlighting efficient communication, smooth auction processes, and satisfactory customer experiences for both buyers and sellers. Many users appreciate the value they find in auctions and commend the professionalism of the staff. However, significant concerns arise regarding misrepresentation of items, lost goods, and communication issues, particularly during pickups. Customers also express dissatisfaction with the handling of complaints and the company's response to service failures. Overall, while Maxsold has a solid base of satisfied users, addressing operational shortcomings and enhancing customer support could improve their reputation further.
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Been using Max Sold for quite awhile now and have had no issues. I called the help line to ask for an extension of pickup, they called the vendor and it worked out perfectly. I've found it easy to use, pickups are relatively easy.
I have purchased many items through MaxSold and have always been happy with my experience. Great staff, great process. Thanks!
I have bid and picked up items from at least 5 auctions. Each time I picked up I was met by a friendly max sold associate. The website is easy to use and its exciting to bid and win within a budget.
I took a chance on my first auction with no clue of what I was in for. Now I'm completely hooked and look forward to every auction in my area. Super friendly staff adds to the positive experience. Can't wait for my next great find!
The directions were easy to get to once there the signage was big enough that we did not have to search and then it was in a clean location and there were enough people waiting so that we did not have to. We have been bidding on MaxSold since the beginning and we have never been unhappy.
I like a few auction sites here in the Hamilton area of Ontario and Maxsold is a great one. The items I have purchased are always as advertised and I have never had a problem over the bidding process. Amazing deals and I find the seller managed auctions to be remarkably good. Sellers must be given great instructions on what to do and how... I would assume the Maxsold managed auctions would be good because they are run by staff who are experienced.
I wish their were more MaxSold Auctions in Southern California.
I Love the variety of items that are auctioned off. I Love all the pictures and details.
I like how they post the upcoming auctions, it gives me and my friends something to look forward to. Great prices for treasures!
I've bought several items from Maxsold. Mostly glassware. And that's the problem. They do not go into any detail about the condition of the glass. Recently I bought a Lot of glass, they described on piece with a chip on the base. But never disclosed the other items that had multiple chips! Count on throwing out about a one third too one fourth of the glassware.
Lt very frustrating. The glassware i bought was from a recent Cambridge Mass. Sale, that ended a week ago today. I won't be buying anything Glass Related again. Someone should tell them MORE DETAILS PLEASE.
As someone who frequently shops auctions, MaxSold BY FAR is the best. The representatives are amazing; answer questions; and post accurate pictures and descriptions. Pick up is very smooth and they're so friendly and helpful. Five stars!
Maxsold provide unique opportunity for both, sellers and buyers. Sellers have a chance to clean u their house and make same cash. Buyers divided in two major group; people who are buying for their own consumption and second hand resalers.
The biggest challenge for buyers i quality of photographs and lots descriptions. You are buying without seeing and touching actual items. The company conducts business in very professional manner, but there is small degree of risk.
I love finding bargains. Another persons garbage could be my treasure. This site makes it possible to yard sale without leaving your home, til you go pick up. It is easy to bid on items and follow up with those bids. You get notifications if you have been outbid.
When Maxsold auctions are in my area, I get excited! I love looking for bargains, and I have had several great ones! I enjoy being able to be in my home, doing my shopping. Last year we even got a fabulous rototiller that works great, for 6 dollars! I think everyone should give it a try (but don't bid on what I like) Here's a picture of a rug that I got for 3 dollars. Looks great in my daughter's room.
I like to shop. I like getting a bargain. I get both with Maxsold! My transactions have been flawless. I know what I'm bidding on, what the cost will be if I'm successful, and precisesly where I'll travel to pick the item up. I've never been disappointed... and besides, it beats standing outdoors at an in-personal auction!
The MaxSold interface is so easy to use, and the updates and notifications make is very easy to track bids, the max bid option helps you not get caught up a bidding war, just set it and forget it.
I have been shopping on Maxsold for several months now. I love the no reserve policy, and have been able to buy lots of high end items for my house that I otherwise couldn't afford. The teams at the pickup are always efficient and friendly, and the whole process gives the items being sold new life in a new home where they will continue to be used and loved. Attaching photos of some of my favorite auction items. :)
Searching and bidding is so much fun for me. I am hooked. Got some really good deals on things I had been looking for but could not buy at new item prices.
I love MaxSold!
I have been an ebay member for a lot of years and have sold/purchased over 500+ transactions. When I found Maxsold i was of course sceptical of yet another online auction house as there are many. What i liked was i could bid on multiple local auctions online from home and then just pick up myself. I bid daily on various items that many times are rarely available and there's no reserve! I dont win em all but enuf to keep me interested. Even top prices are really well below market and rarely does someone 'goof' and run up price but thats goin to happen according to a famous circus owner. Move on to the next one!
I Absolutely love Maxsold! It is addictive to get so many great items for such a low cost. The Maxsold staff are friendly and getting rare gems from estates would never be as attainable as they are with this company. The process is very smooth and organized making it easy to bid and pickup your items.
Cancelled my account over $1 They have my credit card but did not bill it. Plus the last auction I won, they gave me the wrong address and there was no customer service to help. I do not like the way they do business and do not trust them.
What a wonderful experience. Great people to work with... kind, caring, and professional. We could not have accomplished downsizing my mother's house without MaxSold. I would recommend them to anyone.
From the business
MaxSold.com online auctions provides local expert help to sell goods through our hyper-local online auction service when downsizing, estate sale or clearing business inventory.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
It's disappointing that we provided this customer an unsatisfactory experience. Although requests made after pickup are considered on a case by case basis (as they are outside the agreed to terms and conditions of bidding noted below), we are committed to being fair to all our customers.
The following attempts to highlight the process, performance rate, and method to avoid disappointment for all potential buyers on Maxsold's platform.
Maxsold has two models - Maxsold Managed and Seller Managed. In one offering Maxsold is never on site and therefore has no visibility of the items sold. In the other, our teams catalog and thus have a bit more awareness of the items. That said, regardless of who is cataloging, both honest mistakes and dishonest actions can occur - thus, Maxsold uses a transparent claims process that has worked for centuries in the live auction world - specifically, the buyer is to inspect the item at pickup in full view of the Seller/auction staff and/or other buyers and make a claim (partial/full refund) if the item is found to be in a condition other than what was described before leaving the site. In both models, the process is the same and is outlined in the bidder terms (www.maxsold.com/terms) and on the buyer invoice:
CLAIMS: ENSURE YOU INSPECT items at pickup (and preview if available) and IMMEDIATELY inform the MaxSold team (or Seller if Seller Managed) of any issues related to mis-cataloging of condition (remembering that you are purchasing used items in AS IS WHERE IS condition). By departing from the pickup site you acknowledge that you have all your items and that you are satisfied with them and/or have brought up issues with the Lead on site. NO CLAIMS ARE PERMITTED AFTER REMOVING ITEMS FROM THE PREMISES as condition issues cannot be validated once items are released into your possession. If required, bring an expert to validate purchases at pickup. We are not responsible for the acts or omissions of the Seller.
This ensures fairness and transparency to both the buyer and the seller. When a buyer accepts an item without inspection, they are waiving any potential claim issues as, once the item leaves, there’s no way for Maxsold or the seller to know when the (potential) issue was created. Was it lost in transit? Damaged on the way home? Or is it someone trying to take advantage of the process (by ignoring a transparent opportunity to make a claim).
Bidders that accept and live by the terms love that the as is where is used goods start at $1 with the highest bidder winning. It’s a fair and transparent model for those who can accept and abide by the terms and conditions laid out (and agreed to) prior to bidding. To date, Maxsold’s error rate in selling used goods is unmatched in both the used and retail industry at less than 2% of all goods sold.
MaxSold continues to reinvest all funds made in the pursuit of its vision to Sell. Everything. Simply for downsizing and estate clients without judgement:
http://maxsold.com/maxsold-purpose/