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MaxSoldReviews 985

2.6

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MaxSold Reviews Summary

Maxsold exhibits a mixed reputation, with positive feedback highlighting efficient communication, smooth auction processes, and satisfactory customer experiences for both buyers and sellers. Many users appreciate the value they find in auctions and commend the professionalism of the staff. However, significant concerns arise regarding misrepresentation of items, lost goods, and communication issues, particularly during pickups. Customers also express dissatisfaction with the handling of complaints and the company's response to service failures. Overall, while Maxsold has a solid base of satisfied users, addressing operational shortcomings and enhancing customer support could improve their reputation further.

This summary is generated by AI, based on text from customer reviews

service
192
value
182
shipping
37
returns
51
quality
145
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Canada
1 review
0 helpful votes
Follow Cam L.
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I got into the process late - did my own photography and descriptions - and still managed to sell 96% of items in less than one week. The interface is a little tricky to learn, but once you get a feel for it, things move quickly. MaxSold provides helpful support throughout the entire process as well. Best of all, the buyers come and pick up items - no need to move anything (except to help). My advice: Give yourself ample time, as presumably the longer your stuff is visible online, the higher the bidding could go; organize items into lots that make sense; use a proper DLSR camera, not your phone; and write accurate descriptions, not flowery overstatements. Anyway, it worked for me, the first-timer. I recommend MaxSold thoroughly.

Date of experience: December 17, 2019
Canada
1 review
2 helpful votes
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Poor experience
December 15, 2019

I placed 6 items to be auctioned. 4 were sold, one was not picked up. And a table, the bidder came over and was just wasting my time that the item was not new!. I think that the MaxSold software should have offered these 2 items to the next bidder in line. I tried to write an "Unhappy" review when prompted for a review, but they appear to only accept the "Happy" type reviews. I also complained to the service rep., I was promised that they will offer the items to the next bidder manually, but they never delivered on their promise.
I think that the concept is good but the software is too simplistic

Date of experience: December 15, 2019
Canada
1 review
1 helpful vote
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I have won amazing items that I would have never afforded to buy otherwise. The staff has been very friendly and they have been lovely in making sure we are not missing any of the items.

Date of experience: December 8, 2019
New Jersey
2 reviews
2 helpful votes
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Shill Bidding
December 6, 2019

I have been buying from them, but recently I've noticed that the bidding on items go outrageously high. I am suspecting Shill Bidding? I hope that's not the case. Because that will be very unethical. The auctioneer or its members should NOT be bidding in order to raise the prices. I noticed this specially when items are supposed to go together.

Date of experience: December 5, 2019
MaxSold I. — MaxSold Rep
over a year old

For the most part, Maxsold sells items from a Seller’s home as part of a downsize or estate sale while allowing family to keep the items they hold most dear and having Maxsold sell the remainder through a transparent online auction where the highest bidder wins with no influence by the Seller or Maxsold.

Maxsold spends none of it's time or money on bidding / influencing prices other than to market the goods. We take this rule about unreserved to the highest bidder extremely seriously and are able to share anonymous bid information with bidders (or sellers) that have concerns about bids. All they need do is email support with the auction and lot(s) they would more bid/bidder transparency on and we will be happy to provide it.

We appreciate the perception this bidder has, however the truth is simply that most bidders wait until the last few minutes to place their bids. Additionally, MaxSold's bidder base and auction volume is growing faster than any other auction house we are (currently) aware of.

MaxSold continues to reinvest all funds made in the pursuit of its vision of providing access to a downsizing or estate sale to any customer that wants one (http://maxsold.com/maxsold-purpose/). For those interested, check out www.maxsold.com/sell for our process and www.maxsold.com/past for our results.

California
2 reviews
0 helpful votes
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Great job
December 1, 2019

Fast and quick turnaround. I have my sign easy to download. Numbering's item that was helpful. Next time would be nice to increase that starting bidding amount to $3.00. $1.00 is way to low

Date of experience: November 29, 2019
California
1 review
8 helpful votes
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Unfortunately my experience with maxsold has been significantly different than what others have described. I have found that the individuals running the auction have at times, randomly pulled items from the auction a mere few hours before it closes. Why? Likely because they discover that the item is worth more than what it will be auctioned for or simply because they themselves want to keep the item. It goes without saying that this is a highly unethical way to run a business/estate sale. How can we, as buyers, plan accordingly for an auction if we are subject to the whims of the individuals running the auction? When speaking to the customer service representative, she informed me that this is in fact a "breach of their contract," but failed to go into the details of what exactly that meant. Instead of attempting to reach out to the specific individuals running that auction, I was merely told "sorry."

I would implore anyone reading this review to look elsewhere when evaluating an auction house to do business with. There are lots of very well managed companies out there that wouldn't think of doing such a thing. Do items get accidentally broken and need to be pulled from the auction? Absolutely. But when it is multiple lots of similar items getting pulled at once it raises concerns about the ethics of the people running the auction/estate sale. I, for one, will do business elsewhere.

Date of experience: November 27, 2019
MaxSold I. — MaxSold Rep
over a year old

It's disappointing that we provided this customer an unsatisfactory experience. However, the actions we occasionally take to remove lots from an auction are to protect our bidders from further wasted time and effort as our Seller has made us aware that the items cannot be released. This can be for a number of reasons which were not identified prior to the auction opening including:
Legal: they are not legally allowed to sell the Lot
Physical: the Lot has been broken/damaged/stolen and is no good to anyone now
Emotional: the seller (or another family member) is not willing to part with the Lot at any price
Financial: the seller (or another family member) feel the Lot will not achieve the price they want

As indicated by our team, a removal is a breach of our Seller contract, however it’s important for our community to appreciate that there are extenuating circumstances (those reading this who have supported a family member with a downsize who also has a mental health issue will appreciate this).

To ensure transparency and fairness of our process (and like all auction houses we are aware of), we communicate potential events such as the above via our terms and conditions. In this particular type of situation, the following 3 elements may apply:

ADDITION TO OR WITHDRAWAL FROM SALE: Although infrequent, we may add lots (or items to lots) and remove lots (or items from lots) at any time during the auction (see MATERIALITY).

MATERIALITY: MaxSold reserves the right to reset bids on a lot in an auction if, in MaxSold’s sole discretion, there is a material change to the lot that will impact the value of the item.

RESERVE: You may have to pay a minimum amount in order to win an item.

All that said, very few items (if any) are removed from the 100s of auctions we conduct each week and we continue to work with Seller to prevent changes to the auction once the catalog is published online.

We invite all those considering bidding to take their agreement to our bidder terms very seriously to ensure understanding and expectations while avoiding disappointment like in this customers case: www.maxsold.com/terms

MaxSold continues to reinvest all funds made in the pursuit of its vision to Sell. Everything. Simply for downsizing and estate clients without judgement:
http://maxsold.com/maxsold-purpose/

Texas
1 review
1 helpful vote
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I have done only two MaxSold auctions, but now own things I could never have afforded otherwise. I wish there were more auctions near where I live!

Date of experience: November 24, 2019
Virginia
1 review
1 helpful vote
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Maxsold has made estate sale shopping so easy! I can view items from home and decide if I want to bid - no more trudging from place to place to see if there's anything worthwhile or in my budget. I found the item descriptions accurate, and the many pictures of each item verrrrrry helpful. I've been to 2 pick up for auctions I've won, and both times I was so impressed with the staff. Folks were nice, helpful and friendly. I love to refinish furniture, so I'll absolutely be back!

Date of experience: November 24, 2019
Canada
1 review
2 helpful votes
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Its so great!
November 25, 2019

I love MaxSold! SO many great deals! Their staff is always friendly with me and try their best to help out in any way they can.

Date of experience: November 24, 2019
Canada
1 review
1 helpful vote
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Love it!
November 25, 2019

Absolutely love MaxSold and the customer service. Always able to find some really great deals! I love it!

Date of experience: November 24, 2019
Canada
1 review
1 helpful vote
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Maxsold has a smooth process and some great finds are available. Maxsold is a great company and I enjoy being part of their community.

Date of experience: November 24, 2019
Colorado
1 review
0 helpful votes
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I've bought a lot of stuff from Maxsold. I've had problems with just one item. Won the auction of two stock tanks for $30. One heck of a buy! When we went to pick them up, only one was there. When I research what happened, I found that one item was listed in two lots, so by the time we got there, the other person had already picked up our item thinking it was included in their lot. All Maxsold did was refund my $30.

Date of experience: November 24, 2019
Canada
1 review
1 helpful vote
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Great deals
November 22, 2019

I recently bought a bunch of old wooden crates for $23 and sold them for over $400 locally WTG! Maxsold thanks

Date of experience: November 21, 2019
California
2 reviews
1 helpful vote
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Great Deals
November 20, 2019

Absolutely love MaxSold and have become a bid "junkie". Have found some wonderful buys - especially art work. Most recent buy that I am delighted with was a keurig coffee maker for only $3.00.

Date of experience: November 18, 2019
Virginia
1 review
0 helpful votes
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As a buyer I love scrolling through the different auctions in and around my area, finding great antiques, framed art and much much more...

Date of experience: November 18, 2019
Massachusetts
1 review
1 helpful vote
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Long time Maxsold customer. Have been acquiring good furniture, rugs, kitchen appliances, tables, chairs, etc. for my rental home and have been satisfied every time. Do your diligence before bidding and be prepared to accept risks if dimensions are not given, pictures don't show the items fully or clearly, or if descriptions are vague - nobody is forcing you to bid!

Date of experience: November 18, 2019
Canada
1 review
1 helpful vote
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Bid on Maxsold
November 20, 2019

MaxSold is a great company to do business with. I have only had the experience of dealing with them from the buyers side but it has definitely been a positive experience. The process of bidding is simple and streamlined, they set out clear expectations and if at all possible and under reasonable circumstances will work with you to ensure you're experience is a positive one. I highly recommend checking them out and placing your a few bids today.

Date of experience: November 17, 2019
Virginia
1 review
1 helpful vote
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I found MaxSold while searching for estate auctions in the MetroDC area... not only do they have many local auctions, the online bidding makes it easy to participate without having to hop around to several places biddin gun on items.

The only time I need to travel is when I win!

Makes it easy to find deals and coordinate pick ups without leaving the house!

Date of experience: November 17, 2019
Canada
1 review
0 helpful votes
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As a buyer I enjoy scrolling through the various auctions and finding unique and interesting pieces from my home. You can't beat the value of what you get as well as keeping things out of landfill. At pick up, everything is well organized. I am usually in and out within five minutes.

Date of experience: November 15, 2019
Canada
1 review
1 helpful vote
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Maxsold has built a truly remarkable online marketplace. The people are fantastic, the auctions are great for both buyers and sellers, and their platform is only going to keep growing.

Thank you MaxSold!

Date of experience: November 14, 2019

From the business

MaxSold.com online auctions provides local expert help to sell goods through our hyper-local online auction service when downsizing, estate sale or clearing business inventory.


maxsold.com
Rockville, NY, United States