LXRandCo

I purchased two Chanel bags within months of each other and one of the bags the handle completely came off. I've called several times the customer service and left numerous messages and no one calls me back. In addition, I sent and email and no one replied. Had I known this company was so unprofessional and definitely not a reliable company I would have never purchased the bags. I'm even wondering if the bags are authentic. I do not suggest buying from them.

I am beyond delighted with my purchase. It brings me such immense joy and satisfaction. I really appreciate how my pre-loved piece is in pristine condition. And, my decision to buy from LXR was affirmed when I learned the company makes donations each month to different charities.

I bought crossbody bag online and I've tried multiple times to get a hold of customer service with no luck. My phone messages haven't been returned or replied to my email. Have gotten no updates on shipment, very concerning.

Not impressed with this company at all. After receiving a Gucci tote that did not match the measurements stated in the description I sent an email to customer support. No response and since the bag was bought as a gift with a short time line I felt that... well that was that. Have now heard from customer support and apparently my email went in their spam folder and it was up to me to keep trying to reach them. No onus on their part. But I was wished to have a nice day by Mariama. This was the second purchase by our family and there will be no further purchases from this Company.

When LXR first started, they made an effort towards having good customer service; today? It's non-existent.

If you visit the Vancouver store at the Hudson's Bay downtown, don't expect anything; you're better off passing the area and going directly to Holt Renfrew or the Hotel Vancouver and buying direct from LV.

What a pitiful experience. They lost 3 customers today and word-of-mouth remains the best form of a referral or deferral.

On April 11,2022 I purchased a Louis Vuitton Postel purse, is too big for me. I have been trying to contact them to return it. I sent several emails & I have called, as of today May 6th., I still have not heard from them, the purse is still in the box and package like I received it. I would like credit because I saw a smaller one that I would like to purchase from them.

I received a fake Gucci handbag- once I informed them that it was fake they were very unhelpful but I insisted on returning it. They then charged me a 15% fee because they said it had a scuff that wasn't there before, which was of course not true. Avoid them!

I reluctantly purchased a bag from this site worried about the quality of the item! I was super surprised that the bag was in better condition than I expected! I love my purchase and will definitely buy again!

First of all, I am very excited that I came across this site, just by accident, and when I went into the site,
OMG I could not believe the variety of items and bags and accessories at affordable price, and you have the option to pay in full or in payments, I was so happy when I received my bags, it says it's pre-owned, when i looked at them they seemed to be brand new, you cannot get a better deal somewhere else. I am a very happy customer and i recommended my friends, I will purchase in the future. Thanks again

I bought 4 Louis Vuitton bags from this company, it is a bad mistake. The shipment is very slow and not all of them are shipped together even though the order was placed at the same time. One of the bag I received still smell of cigarette smoke and I have to spray Febreeze to get rid of the smell. I also bought LV bags from another company in Ontario, their service as well as the bags are in top notch. As mentioned I made a big mistake to buy from LXR and never again

Over the course of the past 10 years I have made a several purchases from LXRandCo. The products are well displayed on their website and the descriptions fully document any buyer beware issue. As such, there are no surprises when the item arrives. I am always pleased with my acquisitions. On one particular occasion, I misinterpreted the size of the item. Upon receipt, I contacted the LXRandCo representative to discuss my options. Without hesitation, the individual assisted me in resolving the issue to my satisfaction. The individual was extremely helpful and pleasantly went out of his way to accommodate me. As a result of my past experience, I have no concerns or hesitations when making a purchase through LXRandCo. My latest purchase was no exception. I am thrilled with my acquisition, which arrived in record time. In addition to the great service, they took extra care in preparing the item for shipping so the item would not be negatively impacted during shipping.

I popped by for a browse. Immediately welcomed but not hounded by sales associate. She was approachable for questions and lovely to interact with.
The luxury piece is bought is perfect and what I've been looking for over the past couple years. Will be perfect for weekend and overseas trips. Highly recommend

I highly recommend buying and selling with LXRandCo. I've done both and I'm a satisfied customer. I recently bought a Chanel bracelet and wow this bracelet was in pristine condition! The salesperson was extremely nice and helpful. Thank you to all the team and i'll be back for more luxury goods!

Against my better judgement after reading multiple absolutely horrible reviews online about this company I still decided to purchase a bag during their women's day 25% off sale. After purchasing the bag I was sent an email the next day saying there was a mistake and it was already sold, yet when I go on the website the bag is still there, for the full price before discount. It is obvious my purchase was cancelled because they didn't want to sell it at the sale price. Customer service is impossible to get a hold of even if you call or email during business hours 10-5pm EST. Dont let any good reviews fool you, I would not recommend dealing with this company in any way or purchasing from them. Have learned my lesson and mistake and should have believed the bad reviews that are all over online.

I purchased a bag for the first time here and had a great experience. The item looked just like the photos and I love it. Lxrandco provides a dust bag if your handbag doesn't come with one which is a nice touch. It came within 5 business days without issue. Will purchase from them again.

In the last month, I ordered 2 Gucci bags, one Dior bag and a Hermès scarf. All were in exceptional condition. LXRandCo is the best company I've ever dealt with. Now the ONLY company I will deal with. Their staff is competent, helpful and overall charming. Even with international orders (USA to Canada), they are quick, and their team will answer all your questions.

Many thanks from a supremely satisfied customer. You are wonderful.

Quality is always on point. The products come well packaged - gives me the same happiness as buying new! The products have been near new or new. Great quality for monies paid. Best thing? They deliver right to your door! I usually delete emails from vendors but I always open their emails.