business logo of Luminess

Luminess

Overview

Luminess has a rating of 3.8 stars from 7,714 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone and color match. Luminess ranks 2nd among Cosmetics sites.

service
1,610
value
65
shipping
65
returns
52
quality
63
This company responds to reviews on average within 3 days

Instant Feedback

55,071 reviews
+25
How would you rate Luminess?
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Kentucky
1 review
0 helpful votes
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Dissatisfied
March 7, 2025

I don't like the shade of foundation sent. It does not cover as well as the video shows. My face has broken out just from wearing it for the past two days.

Date of experience: February 24, 2025
Pennsylvania
1 review
0 helpful votes
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I tracked my order and found more things are added than what I asked for I felt that they were being a little sneaky with adding things on to charge me for

Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 21, 2025
New Jersey
1 review
0 helpful votes
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The service was good
March 19, 2025

I love the starter kit, really enjoyed the experience. But it was not the right color for me so called and explained my issue and all was taken care of. Thank you

Date of experience: March 9, 2025
Texas
1 review
0 helpful votes
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Luminess
March 19, 2025

I obviously clicked wrong button on choices and was so
Signed up for membership for recurring shipments and charges on try me program. Only wanted one time shipment of foundation and brush

Date of experience: March 8, 2025
California
1 review
0 helpful votes
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Mother
April 4, 2025

I haven't used them yet coz my make up
Artist wants to try it first to see the difference
From regular make up so that she can use it for her clients.

Date of experience: March 24, 2025
Washington
1 review
0 helpful votes
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Wrong items
February 28, 2025

Can't wait ti wanted to try before you buy for ño get it free and I got more things than I order. Not happen with extra stuff I don't have money to pay for it I've tried several times to get in touch with customer service but I get no answer or voicemail comes on

Date of experience: March 19, 2025
New Jersey
1 review
0 helpful votes
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Smooth and natural
March 21, 2025

LUMINES S is true to its claim. IT makes me look at least 10 years or a bit more younger than actual age. Goes on light and coverage is fantastic. I have natural dark.circles under eyes so I know. It is absolutely worth it!

Date of experience: March 11, 2025
Florida
1 review
0 helpful votes
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Amazing Coverage
April 24, 2025
Updated review

The coverage that this makeup provides exceeds my expectations! The makeup is very lightweight so you barely know it's there. It last all day without reapplying! Definitely worth the money!

Date of experience: April 13, 2025

Really simple and easy to use site!
April 4, 2025
Previous review

Really simple and easy to use site!

Date of experience: March 24, 2025
North Carolina
1 review
0 helpful votes
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Very light weight coverage but covers well. I never seem to pick the right shade but I did and it's a great match. The brush that comes with it is very nice. I love the color palette of the eyeshadow/cheek/ face powder. I've used it everyday since it came in the mail.

Date of experience: March 11, 2025
Illinois
1 review
0 helpful votes
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Like the foundation!
March 21, 2025

The makeup goes on well and I like the color. The only thing I was disappointed in was that I had to go out and buy a foundation brush. I thought your product came with one but maybe I understood that wrong.

Date of experience: March 11, 2025
Arizona
1 review
0 helpful votes
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Good coverage
February 15, 2025

I like the coverage it provided, but the color is too dark for my current color (which is paler then normal due to winter). I think it will be perfect when I've gotten a little sun.

Date of experience: February 5, 2025
Louisiana
1 review
0 helpful votes
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Billing problems
March 10, 2025

I am trying the "try before you buy", I was charged 3 amounts for 2 items. Those charges are seen again. $8.99, $42.89 plus a $1.00. I am expecting a charge when my 14 days are up, because I'm going to keep it. But, I do not want to be billed twice fore it.

Date of experience: February 28, 2025
New York
1 review
0 helpful votes
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What a shock!
March 17, 2025

Where has this spray foundation and blush been all my life? The primer alone makes a huge difference! I absolutely LOVE these products and have already ordered again, to have products on hand for whenever I run out! This is the best face foundation technology on the market!

Date of experience: March 6, 2025
California
1 review
0 helpful votes
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FALSE Advertising
January 6, 2025

When I signed up with Luminess, it was for $6.49 to start and $39.95 after 14 days. When I checked my order History I seen where $59.85 was withdrawn from my account before 14 days, and then a remaining balance of $52.95. This is NOT what was advertised.

Date of experience: December 26, 2024
New Hampshire
1 review
0 helpful votes
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It's alright
March 19, 2025

I have been wanting to try this makeup for awhile. It's alright. It does however dry and makes my face feel strange. I also broke out shortly after trying it. I probably won't be ordering again because there are so many other brands to choose from. I used to have the air brush machine. I did like that.
* no matter how long I shake the can, the ball is always loose.
* the application is easy.

Date of experience: March 5, 2025
California
1 review
0 helpful votes
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I need return authorization.
March 14, 2025

I've been calling Luminess multiple times for RA, leave or press zero for them to call back all they do is let you listened to the music! Luminess gives me itchy skin not for me,

Date of experience: March 4, 2025
California
1 review
0 helpful votes
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Overcharged
March 31, 2025

I did the try before you buy a couple of items were gifts for trying the items but I got charged like $170.00 that's way to much when it was supposed to be a deal

Date of experience: March 21, 2025
Wisconsin
1 review
0 helpful votes
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Awesome customer service
December 31, 2024

Called because I was supposed to get a free product with the promo. It didn't come (probably my fault)- I called and they sent it out to me right away with no hassle. All companies should strive for this level of service.

Date of experience: December 20, 2024
South Carolina
1 review
0 helpful votes
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Long wait
January 19, 2025

Took forever to get and gave me really only 4 days to try before I buy not 14 like advertised.
I love how easy it is for coverage if you're looking for a quick morning routine this is it.

Date of experience: January 24, 2025
South Carolina
1 review
0 helpful votes
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Great makeup1
February 5, 2025

Love the foundation! So light and beautiful! Easy to apply and color is perfect. Love pad with eye shadows, powders, blush, etc.

Date of experience: February 13, 2025