business logo of Luminess

Luminess

Overview

Luminess has a rating of 3.8 stars from 7,716 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone and color match. Luminess ranks 2nd among Cosmetics sites.

service
1,610
value
65
shipping
65
returns
52
quality
63
This company responds to reviews on average within 3 days

Instant Feedback

55,109 reviews
+25
How would you rate Luminess?
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Texas
2 reviews
0 helpful votes
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Trial Kit
March 25, 2025

I purchased shipping only for a trial kit of just foundation, and I received other items I did not order. I tried them and called to get an authorization number to send some of items back. They noted what I did not want and said all of it was a gift. Also, I paid for shipping of about $7, and $70 ish dollars was taken out. I called them and they said it was just an authorization, but I received a text from my bank showing it went through. I am so very confused at this time. I did not sign up for a membership which they verified. Waiting to see what is going to happen now.

As far as the make-up goes, the foundation, primer, and setting spray is good for mature skin and does not settle in fine lines. I wished I would have gone a shade lighter but maybe it will work out bring I will get a little darker this summer. Did not care for the blush and the way it went on. Not sure if I care for the aerosol cans either due to the smell.
Hope this helps.

Date of experience: April 4, 2025
Delaware
1 review
0 helpful votes
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I have several issues first the concealer is very white for me and it makes me look very sick. I've had so many people come up to me and asked me if I was ill when I use this product. Second of all the product that you have to take my makeup off it smells like horrible chemicals. I need to return them. And then thirdly the oil for the primer is so oily that's causing my forehead to breakdown.

Date of experience: February 11, 2025
California
2 reviews
0 helpful votes
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Fabulos mkup!💖💐
February 28, 2025
Updated review

Your site needs to be easier to order for returning customers. Also on checking out you overcharged by $3.00 with no explanation what for!
Math that basic is easy $25.00 +15.00=40.00 NOT $43.00!
Thank you, Cordially Mrs.Alice J Palacios 🖖

Date of experience: March 4, 2025

Quick & Easy, I have found the air spray in the can...
September 10, 2024
Previous review

Quick & Easy, I have found the air spray in the can is easier for me to handle than the large for my hands air spray machine. Less to
fiddle with. 73 yo & 4'8" in height.

Date of experience: August 31, 2024
Pennsylvania
1 review
0 helpful votes
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Luminous 12pc set
March 24, 2025

I had tc customer service because they had charged me 133.56 I believe on my bank account as I had already paid for the trial period upon that ending it was then charged, spoke with gentleman addressed was not told after trial ends amt will be so he was very kind said he would take off 78.00 for inconvenience and give it 3 to 7 days to go back in to my account, I will be back in touch with company if I do not see adjustment heard was very good product to try, cannot wait to receive and I trust this is a secure site

Date of experience: April 3, 2025
Georgia
1 review
0 helpful votes
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Luminess does not deliver
March 12, 2025

This product is not as good as I thought it would be. First of all, the products are a lot smaller in size than I thought they would be. The primer works well and I do use it. The foundation is a bit heavy for me and I don't think it provides any better coverage than drug store foundation. I was dissappointed also with the orange color of the blush. This product did not live up to my expectations. No "WOW" factor involved. I would rather use less expensive products and have my make-up look just as good.

Date of experience: March 25, 2025
Washington
2 reviews
0 helpful votes
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Great product, bad fine print..
April 19, 2025
Updated review

Great product! Easy to apply, great coverage, and an almost perfect color match. Shipping was pretty fast and direct. Only thing that caught me off gaurd was the $70 hold placed on my account. Make sure you read the fine print.

Date of experience: April 9, 2025

Easy, straight forward, and no issues when I placed...
March 29, 2025
Previous review

Easy, straight forward, and no issues when I placed my order.

Date of experience: March 19, 2025
California
1 review
0 helpful votes
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EXCELLENT SERVICE!
February 13, 2025

My wife refuses to use anything else other than Luminess cosmetics! When she realized that she was out of Luminess foundation, she informed me that it was absolutely necessary that she submit an order on line. After getting the order summitted successfully, she let me know that "all is well!" She received the order 3 days later. Thank you very much for making my wife's day. Johnny Page

Date of experience: February 17, 2025
New York
1 review
0 helpful votes
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I possibly will order more when my financial position is better I cannot afford this makeup it's too expensive was okay and I'm possibly going to order more at a later date my financial situation does not allow me to do so at this time

Date of experience: February 28, 2025
Florida
1 review
0 helpful votes
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Good
October 12, 2023

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Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 11, 2023
Delight T. Luminess Rep
over a year old

Hi Heather! Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️

Tennessee
1 review
0 helpful votes
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Tuuhg
May 19, 2024

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Date of experience: May 9, 2024
Delight T. Luminess Rep
12 months ago

Let us know if you have any questions! We’re here to help! 😊

Nebraska
2 reviews
0 helpful votes
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None
April 11, 2024

***********************************2132

Date of experience: April 1, 2024
Delight T. Luminess Rep
over a year old

Hi Kimberly, All trials come with a 100% one time color match guarantee and are excited to help you find the ideal color match for you! 😍 We recommend consulting with our Beauty experts for an exact color match - you a call or for faster service you may contact them at 800-416-9981. They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST. 😊

Alabama
1 review
0 helpful votes
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X
April 8, 2024

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Date of experience: March 29, 2024
Delight T. Luminess Rep
over a year old

Thank you for leaving your review with us! Let us know how it turns out!❤️

Oregon
1 review
0 helpful votes
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-
March 26, 2024

-good good good good goood gooooooooooooooodddddddd

Date of experience: March 16, 2024
Delight T. Luminess Rep
over a year old

Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️

Texas
1 review
0 helpful votes
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No tittle
November 16, 2023

Arrived on time. Kjhhhhbv has egg fdhhfgggvg Uzi fgxfhffgghhhfghghhhhj

Date of experience: November 16, 2023
Delight T. Luminess Rep
over a year old

Thank you so much for reviewing your experience and sharing the love! ❤

Michigan
1 review
0 helpful votes
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Md
January 13, 2023

Noòoooooooooooòòooooooòooooooooòoòoooòooooòooòooooo

Date of experience: January 13, 2023
Delight T. Luminess Rep
over a year old

Let us know if you have any questions! We’re here to help!

North Carolina
7 reviews
3 helpful votes
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Received Order
October 14, 2023
Updated review

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Date of experience: October 14, 2023
Delight T. Luminess Rep
over a year old

Let us know if you have any questions! We’re here to help!


Confusing site to follow
August 25, 2023
Previous review

Confusing site to follow. It jumps around

Date of experience: July 26, 2023
Wisconsin
1 review
0 helpful votes
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Took too long to get
April 6, 2023

Felt pressured to buy
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Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 7, 2023
Delight T. Luminess Rep
over a year old

It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️

Michigan
1 review
0 helpful votes
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Easy
October 26, 2022

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Date of experience: September 26, 2022
Delight T. Luminess Rep
over a year old

Thanks for leaving your feedback with us! Let us know if you need anything throughout your Luminess journey!

Washington
1 review
0 helpful votes
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A
September 15, 2023

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Date of experience: September 15, 2023
Delight T. Luminess Rep
over a year old

Let us know if you have any questions! We’re here to help!

California
1 review
0 helpful votes
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Not too happy lol bkjhdkhlhjdhfkiljfbsgzgcjbmchdvcn by g dog

Date of experience: October 2, 2022
Delight T. Luminess Rep
over a year old

Hey Terri! Thanks for leaving your feedback with us! We had our Allure Compact out of stock for quite some time - but happy to say we are now in stock! However, our customers can choose their free gift on orders that didnt receive this compact. We have been recently trying to contact you over the past couple of weeks but was unable to reach you. Please contact us back a good time to give you a call so we can resolve this! ❤️