business logo of Luminess

Luminess

Overview

Luminess has a rating of 3.8 stars from 7,718 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone and color match. Luminess ranks 2nd among Cosmetics sites.

service
1,611
value
65
shipping
65
returns
52
quality
63
This company responds to reviews on average within 3 days

Instant Feedback

55,146 reviews
+25
How would you rate Luminess?
grey star
grey star
grey star
grey star
grey star
Louisiana
1 review
0 helpful votes
Follow Katie Z.
Unfollow Katie Z.
Send Message
Share Review
Report Review

Love product
August 13, 2023

Love product. Goes in very smoothly. Long lasting coverage.

Date of experience: August 13, 2023
Delight T. Luminess Rep
over a year old

Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️

Florida
1 review
0 helpful votes
Follow CECILE B.
Unfollow CECILE B.
Send Message
Share Review
Report Review

My hope of beauty.
September 21, 2022

Not good with my swollen and cramped fingers. Will have to return.

Date of experience: September 21, 2022
Delight T. Luminess Rep
over a year old

Hey Cecile! Our Breeze airbrush system is designed as a handheld device our customers use to easily apply the makeup and the luxury of being cordless to bring anywhere! We are sorry to hear the Breeze wasn't up to standards - we would love to follow up with you to ensure you are satisfied. A member of our team will contact you shortly!

Arkansas
1 review
0 helpful votes
Follow Kim K.
Unfollow Kim K.
Send Message
Share Review
Report Review

Great product!
February 14, 2023

Wonderful product! Should have purchased one a long time ago. My makeup looks great!

Date of experience: February 14, 2023
Delight T. Luminess Rep
over a year old

TYSM for sharing the Luminess LOVE! ❤️❤️❤️

North Carolina
1 review
0 helpful votes
Follow Lowell F.
Unfollow Lowell F.
Send Message
Share Review
Report Review

Review
February 15, 2023

The device arrived on time. My wife is very pleased with it.

Date of experience: February 15, 2023
Delight T. Luminess Rep
over a year old

Thanks for sharing your feedback with us! Check out our facebook page for videos on tips, tricks, and tutorials done by our makeup artist Heather! She goes live every Monday-Thursday at 10:30 am CST and can answer all your questions! Welcome to the Luminess Family!❤️

Florida
2 reviews
0 helpful votes
Follow Jacqueline S.
Unfollow Jacqueline S.
Send Message
Share Review
Report Review

Wonderful stuff
August 9, 2023

Love thr try before buy it is awesome and allowed me to get this product which j truly needed.

Date of experience: August 9, 2023
Delight T. Luminess Rep
over a year old

Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️

Georgia
3 reviews
1 helpful vote
Follow Sharon L.
Unfollow Sharon L.
Send Message
Share Review
Report Review

Quality items
February 13, 2023

It was easy and not hard or uncomfortable to place my order

Date of experience: February 13, 2023
Delight T. Luminess Rep
over a year old

This warms our hearts! Thank you for being the best part of Luminess!

California
1 review
0 helpful votes
Follow Sokhunthy X.
Unfollow Sokhunthy X.
Send Message
Share Review
Report Review

Simple Selection
January 11, 2023

The foundations are really simple to select ( light, medium, dark) shades

Date of experience: January 10, 2023
Delight T. Luminess Rep
over a year old

Thank you for this feedback and for being a valued customer!

Florida
1 review
0 helpful votes
Follow NIKI T.
Unfollow NIKI T.
Send Message
Share Review
Report Review

Shade is too dark
August 7, 2023

There were only 2 choices. I picked the light one and it's too dark

Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 8, 2023
Delight T. Luminess Rep
over a year old

Hey there Niki! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️

California
1 review
0 helpful votes
Follow Jessica J.
Unfollow Jessica J.
Send Message
Share Review
Report Review

Amazing product! Best experience!
October 9, 2023

Great! Easy fast process! Truly love the way my skin looks and feels with this flawless product

Date of experience: October 9, 2023
Delight T. Luminess Rep
over a year old

Thanks for leaving your review with us! We are so excited for you to start your Luminess journey!❤️

Florida
1 review
0 helpful votes
Follow Adriana L.
Unfollow Adriana L.
Send Message
Share Review
Report Review

Great product
October 9, 2023

This is a very easy product to use. I really like the results.

Date of experience: October 9, 2023
Delight T. Luminess Rep
over a year old

Thank you for taking the time to review our product! ❤️❤️❤️

North Carolina
1 review
0 helpful votes
Follow Kelly G.
Unfollow Kelly G.
Send Message
Share Review
Report Review

Interested
November 8, 2023

I think the colors could've been better. Fixing to experiment with it…

Date of experience: October 9, 2023
Delight T. Luminess Rep
over a year old

HI Kelly! Thanks for leaving your feedback with us! All airbrush trials come with a one-time color match guarantee! So if those shades dont work out for you - we will be more than happy to send out a color match that fits you best! Let us know how those shades work out for you! We cant wait to hear more of your feedback! (:

Illinois
1 review
0 helpful votes
Follow Sara V.
Unfollow Sara V.
Send Message
Share Review
Report Review

Amazing
October 11, 2023

This stuff is amazing! I have recommended it to all my friends.

Date of experience: October 11, 2023
Delight T. Luminess Rep
over a year old

We are so happy to hear you are loving your Luminess Products! Thank you for sharing the Luminess LOVE! ❤️❤️❤️

Georgia
1 review
0 helpful votes
Follow Kimbey V.
Unfollow Kimbey V.
Send Message
Share Review
Report Review

Great
October 11, 2023

Wonderful Experience and product was delivered on time.

Date of experience: October 11, 2023
Delight T. Luminess Rep
over a year old

Thank you for leaving your review with us! Let us know how it turns out!❤️

Texas
1 review
0 helpful votes
Follow Reta D.
Unfollow Reta D.
Send Message
Share Review
Report Review

Poor
June 24, 2023
Updated review

Looks like a poor product doesn't do what advertisement showed.

Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 25, 2023
Delight T. Luminess Rep
over a year old

It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️


Looks like a great product
May 12, 2023
Previous review

Looks like a great product

Date of experience: May 12, 2023
Wisconsin
1 review
0 helpful votes
Follow Barbara Y.
Unfollow Barbara Y.
Send Message
Share Review
Report Review

Unsatisfied customer
May 15, 2023

Took forever to arrive and then it doesn't stay on very long.

Date of experience: April 14, 2023
Delight T. Luminess Rep
over a year old

We have been recently trying to contact you over the past couple of weeks but was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️

Wisconsin
1 review
0 helpful votes
Follow Jerry A.
Unfollow Jerry A.
Send Message
Share Review
Report Review

Great products
March 5, 2023

Very easy with no fuss using Amazon pay. My wife loves it.

Date of experience: March 5, 2023
Delight T. Luminess Rep
over a year old

Thank you for this feedback and for being a valued customer!

Ohio
1 review
0 helpful votes
Follow Rhonda V.
Unfollow Rhonda V.
Send Message
Share Review
Report Review

Amazing foundation
July 7, 2023

Quick shipping love how smooth the coverage is A+ will order again

Date of experience: July 7, 2023
Delight T. Luminess Rep
over a year old

Thank you for taking the time to review our product! ❤️❤️❤️

California
1 review
0 helpful votes
Follow Forest C.
Unfollow Forest C.
Send Message
Share Review
Report Review

Not for me
October 11, 2023

This product did not work for me. It cling to every dry patch and broke my face out extremely bad.

Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 10, 2023
Delight T. Luminess Rep
over a year old

Hey Forest! It was a pleasure assisting you! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️

North Carolina
1 review
0 helpful votes
Follow Kathleen W.
Unfollow Kathleen W.
Send Message
Share Review
Report Review

Great
September 20, 2023

Customer service helped my issue with return on one item.

Date of experience: September 20, 2023
Delight T. Luminess Rep
over a year old

Thank you so much for reviewing your experience and sharing the love, we are happy you got the help you needed! ❤

Illinois
1 review
0 helpful votes
Follow Leah A.
Unfollow Leah A.
Send Message
Share Review
Report Review

Great product!
September 19, 2023

Perfect coverage that lasts! I will be wearing it on my wedding day!

Date of experience: September 19, 2023
Delight T. Luminess Rep
over a year old

This warms our hearts! Thank you for being the best part of Luminess!