Overview
Luminess has a rating of 3.8 stars from 7,719 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone and color match. Luminess ranks 2nd among Cosmetics sites.
Instant Feedback
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Quizás lo devuelva porque no es mi color de piel, pedí el color equivocado
Excelente, buen servicio y buena la entrega. Buen trabajo
¡Muchas gracias por compartir tu experiencia con nosotros! ¡Nos esforzamos por brindar el MEJOR servicio de atención al cliente a nuestros clientes y nos alegra saber que tuvo una experiencia tan positiva con nosotros! Háganos saber si necesita algo, ¡siempre estamos aquí para ayudarlo!
Los resultados son exactamente lo que ofrecen, estoy encantada con luminess
¡Hola Carolina! ¡Estamos muy felices de saber que te encantan tus productos Luminess! Gracias por compartir el AMOR Luminess! ❤️
Excelente muy bueno me gusta mucho.
Excelente.
Me gusto mucho
¡Nos alegra mucho saber que te encantan tus productos Luminess!❤️
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Hey Maria! We have been recently trying to contact you, but were unable to reach you. We apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Furthermore, we have a 100% color match guarantee and want you to love the look and feel of your foundation! Not only that, but we are more than happy to send out a different shade that will better match your tone. Please contact us back, and we would be happy to get you taken care of!❤️
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Thanks so much for leaving your feedback with us! So happy to hear you have had a positive experience!
Too yellow,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
Hey Cathleen! It was a pleasure assisting you! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
No era lo que esperaba, estoy desilusionada totalmente.
¡Fue un placer atenderte hoy! ¡Estamos muy contentos de haber podido atenderlo! Háganos saber si necesita algo más, ¡nos encanta hacer felices a nuestros clientes! ❤️
Excelente resultado,el maquillaje queda muy natural, gracias.
¡Muchas gracias por revisar su experiencia y compartir el amor! ❤
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TYSM for reviewing your experience! We are always looking for ways we can improve! ❤️
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Thank you for your feedback! If you have any other questions or need assistance, feel free to reach out. We’re here to help!
I ended up making more than one of the same purchase because the interface between the internet browser and app didn't makeup. I'm sure it was operator error on that. So imagine my absolute joy when they all showed up! Lol
Just scanned qr code from tv...but be careful. Double check you basket before placing order. Some "Suggested " products might be added...
Otherwise shopping experience was fine
Product itself is flawed. While your spraying your brush you hand will get drenched in make up while your spraying the brush. Lots of waste. Also I ordered light/medium, and it's way to light! It's more of an IVORY than a Light/medium.
Thank you for your feedback! We understand that it can be frustrating when there are too many add-ons. We are constantly working to improve the shopping experience, and we truly appreciate your input. If you need any assistance with your order or have any questions, please don’t hesitate to reach out at 888-424-7623, available from 9 AM to 9 PM CST, and on Saturday from 9 AM to 6 PM.
Just scanned qr code from tv...but be careful. Double check you basket before placing order. Some "Suggested " products might be added...
Otherwise shopping experience was fine
The foundation & blush do not come out of the cans no matter how long I shake them (30 minutes each). At this point, I want a refund. When I call, I get put on hold for about 1 hour; or my call is accepted only to be cut off.
I had high hopes for this foundation. It gives a beautiful finish….not too dewy or matte …just right in between the two. But for some reason it made my face itch. It was also too messy to apply in my opinion. I sprayed as directed but it got all over my hand, brush and sink. I wish the same formula came in a regular dispenser! Sadly, I had to return. My return was very simple and their customer service deserves ten stars. Like any foundation, the shades are tricky so I suggest contacting their support team for help before you order.
Hey Emily, We have recently tried to contact you but were unable to reach you. We are sorry to hear the website was difficult to navigate and wanted to ensure you are completely satisfied. We understand how important it is to find the perfect match for that flawless look. Our team is dedicated to helping you find the ideal color for your skin. You can connect with our beauty experts by clicking this link: https://www.facebook.com/groups/luminesslive or by giving them a call at (888-222-6440). They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST!
However, if you require further assistance, please contact us back at 800-209-2718 Monday - Saturday 9:00am to 9:00pm and we would be happy to get you taken care of!❤️
Everything is set up to insure quick and easy shopping, Great for people who don't want to waste their time I was skeptical about the transformations in the ads but I decided to give it a try and I was amazed by the way my fine lines and wrinkles were just washed away after applying the foundation. I am definitely pleased
LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.
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- Stafford, TX, United States
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Business History
The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?
The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.
Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Muchas gracias por tomarse el tiempo para compartir su experiencia!