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Lensabl

Overview

Lensabl has a rating of 3.7 stars from 5,786 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Lensabl most frequently mention customer service, new lenses and great job. Lensabl ranks 2nd among Eyeglasses sites.

service
1,051
value
581
shipping
569
returns
242
quality
560
This company responds to reviews on average within 0 days

Instant Feedback

5,696 reviews
+344
How would you rate Lensabl?
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California
1 review
0 helpful votes
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Thimbs up!
July 17, 2021

Excellent service. My lenses are great. It was an easy process.

Date of experience: July 17, 2021
Michigan
1 review
0 helpful votes
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Review
April 6, 2021

It took almost 3 weeks from shipping to return with a basic order of just standard lenses

Date of experience: April 4, 2021
Florida
1 review
0 helpful votes
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One lens not correct
November 3, 2020

Bose glasses arrived Friday. Left lens is blurry and must be replaced.

Date of experience: October 4, 2020
California
1 review
0 helpful votes
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Great job
March 8, 2021

I am very satisfied with my glasses.
Thank you for a job well done.

Date of experience: March 7, 2021
Florida
1 review
0 helpful votes
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Never going back to brick an mortar
March 15, 2023

I had a great experience, and you can't beat the price.

Date of experience: March 15, 2023
Michigan
1 review
0 helpful votes
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$177 for lens replacement and prescription doesn't seem right. Waste of money.

Date of experience: September 16, 2023
Sheridan C. Lensabl Rep
over a year old

Hi, Kim!

We're sorry to hear that you experienced a delay in your order and are not satisfied with the prescription. Customer satisfaction is important to us, and we apologize for any inconvenience. If you believe there's an issue with your prescription, we recommend reaching out to our customer support team at Support@lensabl.com or calling us at 1-800-984-5367. They can assist you with any concerns or questions you may have. We appreciate your feedback and the opportunity to address your concerns.

Louisiana
1 review
0 helpful votes
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Everything the reviews said and more!
October 3, 2020

The lenses were perfect and it was so easy to send in my frames!

Date of experience: October 2, 2020
California
1 review
0 helpful votes
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Excellent
December 18, 2020

Fair price, order completed as advertised, responsive service when I sent questions

Date of experience: December 18, 2020
South Carolina
1 review
0 helpful votes
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Always satisfied w/Lensabl
December 18, 2020

I like that they can take my frames and get it right the first time

Date of experience: December 18, 2020
Louisiana
1 review
0 helpful votes
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Wonderful
February 26, 2023

So easy. Wonderful service. My glasses look great and prescription perfect.

Date of experience: February 26, 2023
Georgia
1 review
0 helpful votes
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Eye wear
October 2, 2020

Very good job on glasses. My vision is clearer! I love it.

Date of experience: October 2, 2020
Canada
1 review
0 helpful votes
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Bad customer communication
October 6, 2020

It took more than a month and numerous follow ups from my side until glasses received.

Lensabl attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 6, 2020
California
1 review
0 helpful votes
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Took FOREVER
March 11, 2023

Took over two months and a few complaints to finally receive my glasses.

Lensabl attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 9, 2023
Minnesota
1 review
0 helpful votes
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Disappointed
August 3, 2022

Never received the proper order even after acknowledge error.

Date of experience: July 3, 2022
Virginia
1 review
0 helpful votes
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Review
July 4, 2022

Great results thank you for a fine job on my Bose Temples.

Date of experience: July 3, 2022
Michigan
1 review
0 helpful votes
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Perfect quality and rapid turnaround
May 10, 2023

It was very fast (much improved from prior experience) and perfect quality as usual.

Date of experience: May 10, 2023
California
1 review
0 helpful votes
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Review
February 11, 2023

Absolutely exactly what I was wanting. Thank you so much.

Date of experience: February 11, 2023
Ohio
1 review
0 helpful votes
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Just what I wanted
May 11, 2021

My comfortable frames with new Rx lenses arrived and I am totally blown away at how easy it was!

Date of experience: May 10, 2021
California
1 review
0 helpful votes
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Awesome
August 8, 2023

Love them……………………………………………………………………………………………………………..

Date of experience: August 7, 2023
Sheridan C. Lensabl Rep
over a year old

Hi, Jacqueline! We're thrilled to hear that you're loving your eyewear! Your satisfaction is our ultimate goal, and we're here to ensure that you have the best possible experience with our products. If you ever need anything or have any questions, don't hesitate to reach out. Thank you for choosing us!

California
1 review
0 helpful votes
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Many Thanks
May 11, 2021

Scratched lens was replaced under replacement plan.

Date of experience: May 11, 2021