Lensabl has a rating of 3.7 stars from 5,786 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Lensabl most frequently mention customer service, new lenses and great job. Lensabl ranks 2nd among Eyeglasses sites.
Frames with new lenses delivered and as they should be.
It was easy and quick. Now I have glasses for every outfit!
Well, I can see through my lenses now so I'd say "good."
Terrific job. I will certainly send more frames their way!.
Replaced my scratched lenses and shipped securely back.
Great job on my progressive lens prescription for Bose Tenor frames!
I love it! I'll order another Bose Rondo shapes with different lenses.
Not happy specified green lenses and came in different color
Horrible! I'm Still waiting on my package. More that a month!
Wonderfully crafted, I'm always getting compliments on my Willow frame lens
Lensabl was in constant communication with me to insure the best product and experience. Thank you!
Will use expedited service next time to speed things up but other than that the lenses are perfect!
Fast service. Correct order. I have nothing else to say
I total enjoy my new eye glasses they did a great job
Very satisfied with the experience. I will use them again for sure
Always a great experience. Wonderful frames and lenses. Will keep coming back!
Everything was done promptly and the end result is what I expected. Thank you!
Answer: I was not so lucky and have had a horrible experience withLensabl. After two months I'm still waiting for progressive lenses that cost over $600 and Neither my frames nor the lenses I ordered are back to me. Next time I will use a local eyewear store.
Answer: They falsely boosted about putting new lenses in existing frames (in a very short turn around like a week) not the 8 months it's been
Answer: Once your frames arrive at our lab, assuming you've provided all required Rx information, lens production is 4-7 business days on average before shipping
Answer: I purchased some really awesome vintage glasses with octagonal black plastic frames made in France, probably from the late 1960s or early 1970s. I was so excited to have them made into sunglasses. I took them to my local optical shop and was told, "I hope you didn't spend much on these because you wasted your money. No one will touch frames this old, because the plastic is so brittle it will just shatter." I was so disappointed. I tossed them in a drawer and forgot about them for a few months. Then I saw an ad for Lensabl online. I contacted them and asked if they could work with vintage frames, and the answer was "No problem!" I was nervous to send the frames in but figured I didn't have anything to lose. I just received the glasses back in the mail today (two weeks from when I mailed them in), and they are incredible! The frames were cleaned and straightened, and the new lenses are perfect. I love them so much. Thanks, Lensabl!
Answer: They clearly don't have the infrastructure set up to be in this business where each frame is a customer order. In cases like they they are not staffed with customer services that can be actually helpful which only result in wrongly made glasses. They broke my glasses and are not trying to it at all. I posted review on here before and then it just disappeared for some reason, I'm not sure if they are paying people to get rid of negative reviews.
Answer: Transitions take an upwards of 30 seconds to Transition. The weather conditions can impact the Transition time. Brighter and warmer outside conditions= transitions faster.
Answer: I am having the same experience. Took my money, lost my frames and have done nothing on refund nor damages. I filed with BBB as well. Why are they still in business is a surprise to me?How many more consumers do they need to harm before they are fined and/or shut down?
Answer: All prices are in USD ($) but we do ship to Canada as well :)
Answer: Yes all of our lenses are guaranteed or we will re-make them if any issues once you receive them back. Thanks!
Hi, Lila!
Thank you for your feedback, and we're glad to hear that your frames with new lenses were delivered as expected. If you ever need our services again or have any questions, feel free to reach out. We're here to help. Enjoy your eyewear, and have a great day!