Lensabl has a rating of 3.8 stars from 5,786 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Lensabl most frequently mention customer service, new lenses and great job. Lensabl ranks 2nd among Eyeglasses sites.
Nicely done... think it's a little too expensive, but decided to splurge because I like my frames.
Good work i really like the lenses that were sent to me.
The lenses took a little longer than I'd like to arrive but they're great and work perfectly!
Very professional, easy to deal with and affordable
My glasses came back very well exactly the way I'd hoped they be. Thanks a lot!
Their responded quickly to all questions and turned around my job timely
I had some nomad frames from an earlier prescription and now they are my new favorite sunglasses!
Everything went smoothly and the glasses turned out great!
Turn around time was great they look better than originals
Overall good experience. Would liked to have had more updates in process. Thanks! Will use again!
Received my glasses on Monday. Just beautiful. Happy
Excellent workmanship
Prescription is on point
Great to use for work
Waited 2 months to get my order done, but i'm happy with it,
Extreme lack of communication
We'd like to express our sincere apologies for the delay and lack of communication you experienced. We understand that timely delivery and good communication are vital aspects of the service we aim to provide and on this occasion, we did not meet your expectations. We're pleased to know that you are happy with your order, however, your overall experience is equally important to us. We are taking your feedback seriously and will be addressing this with our team to ensure improvements are made in our communication process.
We appreciate your patience and understanding during this time, and we assure you that your next experience with us will reflect the high standard of service that we strive to deliver.
I loved your work. It greatly improved my Bose frames to everyday wear.
Lensabl makes the entire experience effortless start to finish. It could not have been easier.
Glasses came out perfect. No problems at all. Total time roughly 12 days.
Easy, affordable, super fast. I'll never go anywhere else to refill my eyeglass prescription.
Answer: I was not so lucky and have had a horrible experience withLensabl. After two months I'm still waiting for progressive lenses that cost over $600 and Neither my frames nor the lenses I ordered are back to me. Next time I will use a local eyewear store.
Answer: They falsely boosted about putting new lenses in existing frames (in a very short turn around like a week) not the 8 months it's been
Answer: Once your frames arrive at our lab, assuming you've provided all required Rx information, lens production is 4-7 business days on average before shipping
Answer: I purchased some really awesome vintage glasses with octagonal black plastic frames made in France, probably from the late 1960s or early 1970s. I was so excited to have them made into sunglasses. I took them to my local optical shop and was told, "I hope you didn't spend much on these because you wasted your money. No one will touch frames this old, because the plastic is so brittle it will just shatter." I was so disappointed. I tossed them in a drawer and forgot about them for a few months. Then I saw an ad for Lensabl online. I contacted them and asked if they could work with vintage frames, and the answer was "No problem!" I was nervous to send the frames in but figured I didn't have anything to lose. I just received the glasses back in the mail today (two weeks from when I mailed them in), and they are incredible! The frames were cleaned and straightened, and the new lenses are perfect. I love them so much. Thanks, Lensabl!
Answer: They clearly don't have the infrastructure set up to be in this business where each frame is a customer order. In cases like they they are not staffed with customer services that can be actually helpful which only result in wrongly made glasses. They broke my glasses and are not trying to it at all. I posted review on here before and then it just disappeared for some reason, I'm not sure if they are paying people to get rid of negative reviews.
Answer: Transitions take an upwards of 30 seconds to Transition. The weather conditions can impact the Transition time. Brighter and warmer outside conditions= transitions faster.
Answer: I am having the same experience. Took my money, lost my frames and have done nothing on refund nor damages. I filed with BBB as well. Why are they still in business is a surprise to me?How many more consumers do they need to harm before they are fined and/or shut down?
Answer: All prices are in USD ($) but we do ship to Canada as well :)
Answer: Yes all of our lenses are guaranteed or we will re-make them if any issues once you receive them back. Thanks!
Hi, Jeffrey!
Thank you for sharing your positive experience with Lensabl, and I'm glad to hear that you plan to use our services again.
If you have any further eyewear needs or feedback in the future, don't hesitate to reach out to our customer service.