Lensabl has a rating of 3.7 stars from 5,786 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Lensabl most frequently mention customer service, new lenses and great job. Lensabl ranks 2nd among Eyeglasses sites.
Good experience; however, I really can't wear them.
Fast eye exam and quick shipping on contacts. Great experience.
Would have preferred order status updates during the purchase.
Simple easy process and quick turnaround! Would highly recommend!
Wonderful fast service. Lenses arrived on time and are perfect.
They were on it and I received my order a fre days later
Good lenses. Saved me from buying more expensive sun glasses when I needed correction
Thank you for the great quality lenses! I love them.
So easy - my wife will be sending in frames as well.
Not good, it took way too long to deliver but I am happy with product.
Took a while to finish my order. 3 week process. Glasses turned out well.
I had an issue that was resolved immediately by the Customer Service team.
Excruciatingly slow and once received, lenses were in the wrong frames.
Very nice packaging. Good services. The lenses were perfect. Will definitely purchase again.
Agent helped with complicated order. That says it all (who needs 59 characters)
Answer: I was not so lucky and have had a horrible experience withLensabl. After two months I'm still waiting for progressive lenses that cost over $600 and Neither my frames nor the lenses I ordered are back to me. Next time I will use a local eyewear store.
Answer: They falsely boosted about putting new lenses in existing frames (in a very short turn around like a week) not the 8 months it's been
Answer: Once your frames arrive at our lab, assuming you've provided all required Rx information, lens production is 4-7 business days on average before shipping
Answer: I purchased some really awesome vintage glasses with octagonal black plastic frames made in France, probably from the late 1960s or early 1970s. I was so excited to have them made into sunglasses. I took them to my local optical shop and was told, "I hope you didn't spend much on these because you wasted your money. No one will touch frames this old, because the plastic is so brittle it will just shatter." I was so disappointed. I tossed them in a drawer and forgot about them for a few months. Then I saw an ad for Lensabl online. I contacted them and asked if they could work with vintage frames, and the answer was "No problem!" I was nervous to send the frames in but figured I didn't have anything to lose. I just received the glasses back in the mail today (two weeks from when I mailed them in), and they are incredible! The frames were cleaned and straightened, and the new lenses are perfect. I love them so much. Thanks, Lensabl!
Answer: They clearly don't have the infrastructure set up to be in this business where each frame is a customer order. In cases like they they are not staffed with customer services that can be actually helpful which only result in wrongly made glasses. They broke my glasses and are not trying to it at all. I posted review on here before and then it just disappeared for some reason, I'm not sure if they are paying people to get rid of negative reviews.
Answer: Transitions take an upwards of 30 seconds to Transition. The weather conditions can impact the Transition time. Brighter and warmer outside conditions= transitions faster.
Answer: I am having the same experience. Took my money, lost my frames and have done nothing on refund nor damages. I filed with BBB as well. Why are they still in business is a surprise to me?How many more consumers do they need to harm before they are fined and/or shut down?
Answer: All prices are in USD ($) but we do ship to Canada as well :)
Answer: Yes all of our lenses are guaranteed or we will re-make them if any issues once you receive them back. Thanks!
Hi, Trevor!
That's fantastic to hear! We're delighted that you had a painless experience with your new lenses and that you're enjoying the results. If you ever have any more eyewear needs or questions in the future, feel free to reach out. Thank you for choosing Lensabl!