From the business
Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!
Lens.com Reviews Summary
The company has garnered a reputation for competitive pricing and a user-friendly ordering process, with many customers appreciating the wide selection of contact lenses and efficient customer service. Positive experiences often highlight prompt assistance in correcting orders and addressing prescription issues. However, concerns arise regarding hidden fees during checkout, shipping delays, and occasional inaccuracies in fulfilling prescriptions. While many customers express satisfaction with the overall service, the lack of transparency in pricing and the need for improved communication regarding order changes are common areas for improvement.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I placed multiple orders and they shipped the items on time and delivery date was earlier than promised date. Provided quality service.
Ordering was simple. They even reminded me of my expiring prescription so I could get an order in. Shipping took a full 10 days. Guess I'm not used to such a long wait time. I will use them again.
Peggy,
Thank you for leaving us this review. I am pleased to hear that you had an easy ordering experience with Lens.com. At Lens.com we strive to provide the best customer service and lowest prices. Thank you for choosing Lens.com. We appreciate your business.
Thanks
Helen
Manager Lens.com
Price is fabulous! Contacts are the same I always get for 20-25 dollars more! Definitely well worth it!
Tiffany,
Thank you for the review. We are very happy to hear that you had a good experience with Lens.com. We strive to provide the highest quality contact lenses at the best prices. We look forward to helping with your contact lens needs in the future. Thank you for choosing Lens.com, we appreciate your business.
Thanks,
Amanda
Lens.com
Im a returning customer. Compared to the others and found Lens.com to be the best value! I will certainly refer my family and friends!
Thank you for the review. We are so glad you had a pleasant experience with ordering from Lens.com. We strive to provide the highest quality lenses at the best prices. Thank you for referring us to your friends and family as well. We look forward to helping you with your contact lens needs in the future. Thank you for choosing Lens.com, we appreciate your business.
Thanks,
Amanda
Lens.com
Original order was and conformed for one box per eye. Then when I got the confirmation e-mail it was three per eye
Ronald,
I apologize for the issues on your order. Thank you for speaking with us over the phone to resolve this issue. I appreciate you keeping the entire order and if something changes with the prescription, remember we have a hassel free return policy. We would be happy to have you return the boxes for a new order. Thank you for choosing Lens.com. We appreciate your business.
Thanks,
Helen
Manager Lens.com
I ordered my new lens on 4/26 and submitted a signed prescription that had not expired. I am still waiting for my lens package. You have charged my credit card and now I am waiting. I guess it is the old adage, pricing is low, quality is good (because it is a name brand) but service is poor.
Ralph,
Thank you for ordering with Lens.com. I show that the order was placed on 4. 26. 18 at 9:58 AM, and verified by the doctor and the prescription you sent in at 11:00 AM. The order processed and shipped out on 4.26, the same day that the order was placed. The standard shipping you selected was 5-7 business days. Per tracking on Fedex you should receive your order on 5. 2. 18 which is within the standard delivery time. You are correct in that the price is low and the quality of the lenses are good, but we are providing you with excellent customer service. Your order was shipped the same day it was placed and will be delivered to you within the time frame advised when ordering.
Thank you,
Helen
Manager Lens.com.
I have yet to receive my lenses. The same day I ordered my right eye lenses from another company that was significantly less expensive. They have arrived---2 days ago. That other company could not get the left eye lenses I need as they are a brand for astigmatism and were not carried by aforementioned company. I will be looking for a new company. It just annoys my sensibilities that there are 2 charges to get the things to me. What exactly is "handling charge?" The other company "handled" my lenses much more quickly and for FREE!
Marcia,
I show that you ordered the astigmatism lenses with Lens.com. Typically astigmatism lenses are more expensive then a regular contact lens due to the additional parameters needed. Your order was placed on 4.25, verified on 4.25, and shipped on 4.25 with the standard 5-7 business day shipping that you selected. Per Fedex, the tracking is showing that your order will be delivered on 5.3. This order was charged shipping and handling but comes with a $30.00 mail in rebate.
Thank you,
Helen
Manager lens.com
I thought there had to be a catch because the price was half what we were paying for on a 90 day supply. I was pleasantly surprised and will continue to order from Lens.com.
Deborah,
Thank you for the review. I am pleased to hear you had a great experience ordering with Lens.com. We strive to provide the lowest prices and best customer service. We look forward to hearing from you again. Thank you for choosing Lens.com. We appreciate your business.
Thanks
Helen
Manager Lens.com
I was so surprised with the great prices, I thought there must be some so of error. I only ordered one box to start with... to check things out. I received my order in great time and at the low price. I went to order more and the price had gone up, but it's still cheaper than the other guys.
Regina,
Thank you for the review. I am pleased to hear that you received your order quickly and with low prices. At Lens.com we strive to provide the lowest prices and best customer service. Thank you for choosing Lens.com. We appreciate your business.
Thank you
Helen
Manager Lens.com
My Question is. How is it so cheap compared to others? Is there that much overhead? Thanks lens.com. Keep it up.
Billy,
Thank you for the review and ordering from Lens.com. At Lens.com we want to make the ordering process simple and save people money ordering something that they need in their everyday life. Thank you for choosing Lens.com. We appreciate your business.
Thank you,
Helen
Manager Lens.com
Great. Fast. Cheapest prices around! Will be ordering again! I will also be sharing with my friends and family!
Chelcie,
Thank you for the wonderful review. I am happy to hear you had a great experience ordering with Lens.com. We strive to provide the lowest prices and best customer service. We look forward to hearing from you in the future. Thank you for the recommendation to your friends and family.
Thank you for choosing Lens.com. We appreciate your business.
Thank you,
Helen
Manager Lens.com
I must say that I have not yet gotten my contacts, but they have been shipped, so I should be getting them in a day or two.
This was so much easier that getting my lenses from Lenscrafters. They were making me get a new script every year. My script from my doctor is good for 2 years. I had it with their taking advantage of me in that way.
The process is really easy if you know what your lenses are. You check a box and pay... I will return after I receive them to continue on another review.
GST
Gerry,
Thank you for the review. I am pleased to hear that you had an easy time placing your order on Lens.com. We strive to provide the lowest prices and best customer service. We are here to make your life easier! I was able to locate your order and tracking shows it was delivered on 4. 25. 18.
Thank you for choosing Lens.com. We appreciate your business.
Thanks
Helen
Manager Lens.com.
Simple way to order, they took care of my prescription and the contacts arrived in a few days. Best of all the price was half of 1-800 Contacts
Andrew,
Thank you for the review. I am happy to hear you had a great experience ordering your lenses with Lens.com. We strive to provide the lowest prices and best customer service. Thank you for choosing Lens.com. We appreciate your business.
Thank you
Helen
Manager Lens.com
Ordered on a Tuesday received on Thursday and they had the best price around! I will be ordering from the again.
Monica,
Thank you for the review. I am pleased to hear you had a great experience ordering and quick delivery with Lens.com. We strive to provide the lowest prices and best customer service. Thank you for choosing Lens.com. We appreciate your business.
Thank you,
Helen
Manager Lens.com
I bought again two packages of my contact lenses and was written will cost US$99; I was charged in my credit card US$119.
Maria,
I have reviewed your order that was placed on 4. 13. 18. You ordered Acuvue Oasys 12 Pack at the price of $59.99 per box. You ordered one box per eye which makes the total $119.98. You did receive free processing and shipping on your order. I show that you have emailed in about this issue and we responded to the email on 4. 17. 18.
Thank you for choosing Lens.com. We appreciate your business.
Thank you,
Helen
Manager Lens.com
It was easy ordering and after checking a few different websites it had the best prices. I got my contacts in about 4 or 5 days from ordering.
LuAnn,
Thank you for the review. I am happy to hear that you had an easy ordering experience with Lens.com. We strive to provide the best customer service and lowest prices. Thank you for choosing Lens.com. We appreciate your business.
Thank you,
Helen
Manager Lens.com
Was my first time using this company very pleased with the prices the easy of ordering will use again and recommend to friends.
Angela,
Thank you for leaving us this review. I am pleased to hear that you had a great first time experience ordering your lenses from Lens.com. We strive to provide the lowest prices and best customer service possible. We look forward to hearing from you in the future. Thank you for choosing Lens.com. We appreciate your business.
Thanks
Helen
Manager Lens.com
I would buy from you again next year! Ordering was easy and the shipping was fast! My prescription changed for the better since last year and you alerted me before I was able to click submit making sure that I didnt make a mistake
Kathy,
Thank you for the review. I am happy to hear that the ordering process was easy and you had quick delivery. I am glad that we were able to alert you to a prescription issue prior to ordering. Thank you for contacting Lens.com. We appreciate your business.
Thank you,
Helen
Manager Lens.com
I was very satisfied with my experience ordering from this company. I was able to send a photo of my prescription on my phone and my order approved that same day. Delivery was extremely fast and the prices on my contacts could not be beat.
Katie,
Thank you for the review. I am pleased to hear that you had a good experience ordering with Lens.com. I am glad you took advantage of sending in your prescription to speed up the process. Thank you for contacting Lens.com. We appreciate your business.
Thanks
Helen
Manager Lens.com
Great place easy to order quick delivery and beat all prices around including Costco
Will definitely order again
Bonnie,
Thank you for the review. I am happy to hear that your order was delivered quickly. We strive to provide the lowest prices and best customer service. We look forward to hearing you again.
Thanks for contacting Lens.com. We appreciate your business.
Thank you,
Helen
Manager Lens.com
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Ganesan,
Thank you for leaving us this review. I am pleased to hear that you've had great experiences ordering with Lens.com. We strive to provide the lowest price and best customer service. Thank you for choosing Lens.com. We appreciate your business.
Thank you,
Helen
Manager