From the business
Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!
Lens.com Reviews Summary
The company has garnered a reputation for competitive pricing and a user-friendly ordering process, with many customers appreciating the wide selection of contact lenses and efficient customer service. Positive experiences often highlight prompt assistance in correcting orders and addressing prescription issues. However, concerns arise regarding hidden fees during checkout, shipping delays, and occasional inaccuracies in fulfilling prescriptions. While many customers express satisfaction with the overall service, the lack of transparency in pricing and the need for improved communication regarding order changes are common areas for improvement.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Thanks for outstanding service and rapid delivery. Your site was easy to use and Rx verification was fast.
Their contacts are a much better price than other companies! Also, uploading my Rx was easy. The contacts came quickly. Will definitely use again
Renee,
Thank you for the review. We strive to provide the lowest prices and best customer service. I am happy to hear that you took advantage of our uploading option for the prescription. We look forward to hearing from you again. Thanks for contacting Lens.com. We appreciate your business.
Thanks
Helen
Manager Lens.com
Shipping was fast and the ordering online was easy.
Thank you for all your help. I will reorder again
Christina,
Thank you for the review. I am happy to hear that the ordering process was easy and you received quick shipping. We look forward to hearing from you in the future. Thank you for contacting Lens.com. We appreciate your business.
Thanks
Helen
Manager Lens.com
I couldn't believe how much better the price was for Lens.com versus other sites. It took only minutes to order and send a picture of my prescription. I had my contacts within a few days. Awesome!
Sue,
Thank you for leaving us a review. We strive to provide the lowest prices and best customer service. I happy to hear you took advantage of our upload option for the prescription. Thank you for contacting Lens.com. We appreciate your business.
Thanks
Helen
Manager Lens.com
The service was great except had a hard time with the phone number, called that number kept getting a auto body shop, so went on Line n found another number.
Pam
Thank you for the review. I am sorry to hear that you had an issue with the number phone. We strive to provide the best customer service and lowest prices.
Thank you for choosing Lens.com. We appreciate your business.
Thank you,
Helen J.
Manager Lens.com
No hassle returns are false! Returned my unopened lenses and received only a portion of the total back. No where in there policy does it state they won't refund shipping cost.
Won't use them again
Supremely convienent, great value, extremely fast processing and delievery. Website very easy to use.
Sharon,
Thank you for the review. I am pleased to hear that you had an easy time ordering the contacts. I am happy to hear that the processing and delivery time were quick. We strive to provide the best customer service and lowest prices.
Thank you for choosing Lens.com. We appreciate your business.
Thank you,
Helen J.
Manager Lens.com
Very fast and easy. Took just a couple days to get here. Very easy site to use. I will decently use it again. I would recommend it to any one. Way cheaper than 1-800-contacts
Jennifer,
Thank you for the review. We strive to provide the best customer service and lowest prices. I am pleased to hear that you had an awesome experience with us! We look forward to your future orders.
Thank you for choosing Lens.com. We appreciate your business.
Helen J.
Manager Lens.com
I chose to order from Lens.com based upon pricing. I buy contacts for an 8 year old and she runs through them with her softball activity. $46 dollars for two boxes that last about a month beats $100. Still not received so we shall see on shipping.
Jamie,
Thank you for the review. We strive to provide the best customer service and lowest prices. We look forward to your future orders. Please contact us if you have any issues.
Thank you for choosing Lens.com. We appreciate your business.
Helen J.
Manager Lens.com
It was so easy, fast and affordable! I had my contacts inside of a week. I'm glad I had a current prescription, had a label from my lenses for information, and my optometrist's office cooperated.
Brenda,
Thank you for the review. I am pleased to hear that you had an easy time ordering the contacts. I am glad the shipping was quick. We strive to provide the best customer service and lowest prices. We look forward to your future orders.
Thank you for choosing Lens.com. We appreciate your business.
Helen J.
Manager Lens.com
Order was processed fast, no headaches from this company. Love them and will be purchasing from Lens.com from now on.
Danielle,
Thank you for the wonderful review. I am pleased to hear that the order was processed quickly. We strive to provide the best customer service and lowest prices. We look forward to your future orders.
Thank you for choosing Lens.com. We appreciate your business.
Helen J.
Manager Lens.com
Easy to order and fast delivery, have been ordering contacts for 2 years and always a great experience
Dawn,
Thank you for the wonderful review. We appreciate our loyalty as a customer. Our goal is to provide the best customer service, lowest prices, easy ordering and quick shipping.
Thank you for choosing Lens.com. We appreciate your business.
Helen J.
Manager Lens.com
No problems for me with this order. I still haven't opened the packages yet, so I can't comment on the lenses themselves, but the packages are definitely from Acuvue so I don't expect any problems.
Paul,
Thank you for the review. We strive to provide the lowest prices and best customer service.
Thank you for choosing Lens.com. We appreciate your business.
Helen J.
Manager Lens.com
I receive d a reorder email from Lens.com that linked to the website and offered the same package at a considerably higher price than my original order. I then opened a new browser window for Lens.com and searched for the same type of lens and discovered it was being offered for a much lower price. I ordered them at the lower price. One would think you would offer returning customersthe same price as what is on your website rather than trying to make a quick buck off those loyal customers who might not be paying attention. Other than that attempt at deception, the lenses arrived quickly, and the order was correct.
I like how easy it is to place my reorder. Couple of clicks and I'm done. This is very helpful since I'm usually ordering at the last minute.
Melody,
Thank you for the review. I am pleased to hear that your reordering was easy. Good news, we will send out email reminders when it is time to order contacts again. This way it will not need to be last minute ordering.
Thank you for choosing Lens.com. We appreciate your business.
Thanks
Helen J.
Manager Lens.com
I was amazed how easy it was to order contacts. The hassel free upload of my prescription honestly made me think this was too easy and something wasnt right. I immediately received an email once I uploaded my prescription (which I did on the my smartphone) confirming my order. I received my contacts within a week of my order. I found the best price on this website! I will be a forever costumer! Thank you!
Jeannie,
Thank you for the review. I am pleased to hear you had an easy time ordering your contacts. We strive to make the ordering and prescription verifying process easy and customer friendly. We look forward to your future orders.
Thank you for choosing Lens.com. We appreciate your business.
Helen J.
Manager Lens.com
Easy to order, review and ships quick. Have shopped with Lens.com for years for my whole family. Great experience!
Susan,
Thank you for being a loyal customer. I am happy to hear that you had an easy time ordering and the order shipped out quickly. We strive to provide our customers with a great shopping experience.
Thank you for choosing Lens.com. We appreciate your business.
Thanks
Helen J.
Manager Lens.com
My order was Awesome, the order was processed and mailed out quick. I placed my order on 3/7/2/18 and I received my order on 3/10/18 and I reside in Mississippi.
James,
Thank you for the review. I am pleased to hear that the order was processed and mailed out quickly. We strive to provide the lowest prices and best customer service. Thank you for choosing Lens.com. We appreciate your business.
Thanks
Helen J.
Manager Lens.com
I am a first-time customer ordering my contacts online. I found it simple and easy to use. My contacts were shipped quickly. A pleasant surprise to find a free contact lens case. I will be using this service again.
Tira,
Thank you for choosing Lens.com. I am pleased to hear that you found the ordering process easy to use. We strive to provide the lowest prices and best customer service. We look forward to your future order.
We appreciate your business with Lens.com
Thanks
Helen J.
Manager Lens.com
I have been purchasing my contacts from lens.com since December 2017. I only purchase one box of contacts per eye at a time. However, the first time I purchased them I received a discount and the second time I received a $15 rebate. I'm saving almost $60 each time I buy my contacts from lens.com. This doesn't include any discounts or rebates. I always receive my contacts in the mail before the estimated delivery time frame even starts. The only thing I don't like is when I filled out the rebate form, it said it would take 10-12 WEEKS (!) to receive my rebate card. (It's a preloaded credit card.) Otherwise, I have no complaints. I've even referred my boyfriend, who is trying out contacts. If he starts ordering his contacts from lens.com, he'll get $10 off his first order and I'll get a $10 credit on my account, for a future purchase of my contacts. Also, love that I was able to take a picture of my prescription with my cellphone and email it to lens.com. Verification was quick and easy.
Billie,
Thank you for the review. We strive to provide the lowest cost on your contact lenses and to provide the best customer service. We appreciate your feedback about the rebate. I am glad you were able to enjoy the benefits of the refer a friend program that we offer. We look forward to your future order. Thanks for choosing Lens.com. We appreciate your business.
Thanks
Helen J.
Manager Lens.com
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Bobby,
Thank you for leaving us this review. We strive to provide the best customer service and lowest prices. I am happy to hear you had a great experience with Lens.com.
We appreciate your business.
Thanks
Helen
Manager Lens.com