From the business
Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!
Lens.com Reviews Summary
The company has garnered a reputation for competitive pricing and a user-friendly ordering process, with many customers appreciating the wide selection of contact lenses and efficient customer service. Positive experiences often highlight prompt assistance in correcting orders and addressing prescription issues. However, concerns arise regarding hidden fees during checkout, shipping delays, and occasional inaccuracies in fulfilling prescriptions. While many customers express satisfaction with the overall service, the lack of transparency in pricing and the need for improved communication regarding order changes are common areas for improvement.
This summary is generated by AI, based on text from customer reviews
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They shipped them quick got them before the eta great brand fast and I dont have anything else to say but it wont let me submit with out 100 characters hope this is enough
Ordering was easy to do and I received the contacts very quickly. I was satisfied with the prices and will reorder from them again.
I uploaded my Rx and it took quite a while before it was verified and accepted but couldn't delete the old Rx which the system got confused about. I got a series of emails saying the Rx matched the order, then one that said it didn't, then one that said it did, then a notice of shipment, then a notice that the didn't Rx matched. Wow, what a kerfuffle! I also think it's lame that a customer has to fill out a rebate form separately to get a $20 rebate. In this day it should be automatically deducted from the total.
It takes 2 weeks to get contacts through your company. Thats horrible, even for basic shipping. Its 2018. The post office would have gotten it here in 4 days.
They made it easy to reorder. Customer Service was great. Prices are great.
Thank you. I will continue to order from you.
Ordering was easy, communication was great, and shipping was fast. Couldnt have been happier with everything from start to finish.
Came here to write about my saga but now after seeing the online reviews - i should have read them before buying. Got bad product (not lens. Coms fault of course) - emailed three times with no response. Posted a review on trust pilot and got an immediate call and was told they will send me new lenses. 3-1/2 weeks later with no communication, no lenses - i call and am told they will not have the lenses until the end of the month. I should have paid a few dollars more and used 1-800 as i normally do.
Be aware - - they are not a direct reseller of Coopervision (and most likely other brands of lenses). I contacted coopervision and they have no idea who lens. Com is.
I got my order really fast and I love the prices. When I received everything was correct. I will definitely be ordering from Lens.com again.
Customer service very helpful as first time my 13 year old daughter is wearing contacts. Speed up process by emailing prescription. Contacts arrived sooner than they stated, which was good, since samples from eye doctor diminished to zero on the same day package arrived. Price seemed competitive. Eye dilemma resolved,
Best prices for contacts you can ever find. As well as excellent customer service and immediate verification of perscription if you call after you submit. Recieved them days before expected delivery!
They are great! Prices were very affordable and the delivery time was great didnt have to wait too long
Thank you! Very efficient and quick! Everything was handled professionally. I will be ordering again!
So easy to order and loved that I could send a copy of the prescription for verification! Received the contact lenses within three days of ordering even with normal shipping. Prices are great! Will definitely order from lens.com again!
Love the Dr. Frankel. He put you at ease. And tom bennett helped me with my glasses was super nice! Over all geat experience. Woyld highly recommend them to family and friends!
Love my contacts! Great deal! Arrived quick and the ordering process was super easy! Will definitely order again.
Made a quick account that took maybe 10 minutes, after that ordering my contacts was a piece of cake. You pick what u want enter your prescription info and boom, next thing I knew my contacts were at my front door.
Very good services. The costumer service was very good. Everyone was really helpfu. The order was received very quickly I am pleased with the contacts. I will use the website again.
First time ordering online. Easy to order with a very good price. I received my order in just a few days in perfect condition. No problems whatsoever.
I have gotten so tired of paying for insurance! Prices of health care related items should be affordable, and this website is exactly what I was looking for. The prices reflect what I would have paid at a box store WITH insurance. Do you have to get a copy of your prescription yourself from an ophthalmologist? Yes. But the great thing is that you can snap a picture of it with your phone and text it to the email address provided. BOOM. If your prescription is taking too long to ship, its probably because your provider is not getting back to the lens.com company in a timely manner (I myself had to wait in line for 45min at the eyecare place just to get my hard copy). Do yourself a favor and have them print it off BEFORE you leave the office. Bottom line, I am so happy I don't have to pay $15 dollars extra every month for eye insurance I no longer need.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members