From the business
Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!
Lens.com Reviews Summary
The company has garnered a reputation for competitive pricing and a user-friendly ordering process, with many customers appreciating the wide selection of contact lenses and efficient customer service. Positive experiences often highlight prompt assistance in correcting orders and addressing prescription issues. However, concerns arise regarding hidden fees during checkout, shipping delays, and occasional inaccuracies in fulfilling prescriptions. While many customers express satisfaction with the overall service, the lack of transparency in pricing and the need for improved communication regarding order changes are common areas for improvement.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I was a loyal customer for another site for purchasing on-line. Lens.com has won me over. If only the processing and delivery time could be tweaked, the rating would jump up to 5 stars.
A happy Lens.com customer
Perfect website, so easy to use. Easy to upload script and get good prices in contacts. And fast shipping as well. Will definitely be using website in future.
Victoria,
Thank you for your review on Lens.com. I am delighted to hear that your experience with Lens.com was quick and easy. I am happy to see you took advantage of our uploading prescription option to speed up your order. We look forward to doing business with you in the future. Thank you for choosing Lens.com. We appreciate your business.
Thank you,
Helen - Manager Lens.com
Thank you so much for the opportunity to save some money on my child's contacts. I hope to have a lasting relationship with Lens.com
Melissa,
Thank you for the review. We hope to have a lasting relationship with you as well. We are here to make the ordering process easy and convenient while still saving you money. Thank you for choosing Lens.com. We appreciate your business.
Thank you,
Helen- Manager Lens.com
I trusted Lens.com to deliver a recent order. Once the delivery date promised by their website had come and gone I had to go digging for my order number. I found out they didn't even have my contacts... and couldn't tell me when I would get them. I had to cancel my order and purchase from a local company instead.
From their website - "With over 23 Million contact lenses in stock, we immediately fill your order with your exact prescription." - This is a false claim.
Jonathan,
I apologize for the issues you experienced on your order. The lenses that you ordered had to be ordered from the supplier which can add 7-10 days to the shipping. The order was placed on 7. 7. 18 with an expected arrival date of 7. 17. 18. An email was sent on 7. 10. 18 advising that the lenses had to be ordered and we expected to deliver them on 7. 18. 18. We have tried to reach you to discuss the issue on your order. If you need anything else from Lens.com, please contact us back.
Thank you,
Helen - Manager Lens.com
Ordered contacts a week ago, STILL don; t have them, I called, they told me it could be up to 2 more weeks. REALLY BAD OPERATIONS
Phil,
I apologize for the issues on your order. The lenses that you ordered had to be ordered from the manufacture, which added a few days to the shipping. I show that the original expected delivery date of the order was 7.12 to 7.16. We sent an email on 7.6 advising that the expected ship date would be between 7.11 to 7.13. The lenses shipped on 7.12 and I show that they are expected to be delivered today 7.16. Please let us know if we can be of more assistance.
Thanks
Helen - Manager Lens.com
Ive ordered from lens.com several times and the process has always been seemless. Although their prices are not the least expensive compared to a few other websites, i have learned paying a bit more is worthwhile for better service. Will continue to be a repeat customer after unpleasant experience with other company.
Naomi,
Thank you for the review. I am pleased to hear that you had a great experience with Lens.com. We strive to provide the lowest prices, best customer service, and quick delivery. Our goal is to make the contact lens ordering process simple and convenient for our customers. Customer service is our priority and make sure our customers are satisfied with their purchase is very important to us. We look forward to your future orders. Thank you for choosing Lens.com. We appreciate your business.
Thank you,
Helen - Manager Lens.com
Easy ordering, good price and fast shipping. It was an excellent experience and I will definitely use lens.com for future purchases
Lori
Thank you for the review. I am pleased to hear that you had an excellent experience ordering from Lens.com. We strive to provide the lowest prices, best customer service, and quick shipping. We look forward to your future orders with Lens.com. Thank you for choosing Lens.com. We appreciate your business.
Thank you,
Helen - Manager Lens.com
The ordering process is very easy and user friendly.
I have always had a wonderful experience with Lens.com.
Thank you!
Jan,
Thank you for the review. I am pleased to hear that you had an easy time ordering and the website is user friendly. We strive to provide the best customer service and lowest prices. Thank you for choosing Lens.com. We appreciate your business.
Thank you,
Helen - Manager Lens.com
My experience so far has been tremendous. Look forward to receiving my contacts! I especially appreciate the chat support specialist who answered my questions and help me fix my order.
Randy,
Thank you for the review. We are so glad you had a pleasant experience with ordering from Lens.com. I am happy to hear you chatted in with our friendly chat specialist and that we were able to assist you with the order. We strive to provide the highest quality lenses at the best prices. Thank you for choosing Lens.com, we appreciate your business.
Thanks,
Helen - Manager Lens.com
I ordered contacts 3 weeks ago. I finally started calling them every day to find out where my contacts were. Yesterday at 5pm in was told they were in, and would be shipped today. At 5:07 This morning, a mere 12 hours later I get an email saying it will be another 3 weeks. No, I will be calling my credit card and canceling pmt, then ordering from a reputable company.
Rebecca,
I apologize for the issues that you experienced on your order. Our goal is to provide low prices, excellent customer service, and quick shipping. The lenses you ordered had to be ordered from the supplier as the fall under our factory fresh guarantee. I show that you did call in a few times and the agents upgraded your shipping to overnight at no additional cost. When you called in on the 27th we were able to split ship your order. I show that both boxes for your left eye and one box for your right eye were delivered on 6. 28. 18 and the remaining box was delivered on 7. 2. 18. The original expected delivery date when the order was placed was June 29th to July 3rd. We were able to meet that expectation and even exceed the expected date on the first shipment. Please reach out if we can be of more assistance.
Thank you,
Helen - Manager Lens.com
The Lens.com contact shopping experience was superb. I managed to find an amazing price for my lenses and they even arrived 3 days early. I definitely recommend Lens.com to others.
Rafi,
Thank you for the review. I am pleased to hear that your Lens.com contact shopping experience was superb. We strive to provide the lowest prices, best customer service, and quick shipping. Thank you for the recommendation. Thank you for choosing Lens.com. We appreciate your business.
Thank you,
Helen - Manager Lens.com
Great Customer Service, fast delivery! This is my 3rd set that I ordered! Never had any issues! Would definitely recommend!
Rebecca,
Thank you for the review. I am happy to hear that you had great customer service on your order. We strive to provide the lowest prices and best customer service possible. We look forward to hearing from you in the future. Thank you for choosing Lens.com. We appreciate your business.
Thank you
Helen - Manager Lens.com
Ordered contacts on a Friday - paid for overnight shipping. 1 week later contacts not shipped. Told that in the fine print somewhere on their website it said my multifocal contacts came "factory fresh" which really means they don't stock them and they have to order them from somewhere first.
Customer service finally send me an email saying they have been shipped. Next day I get another email saying they have been shipped. So still waiting - and it's been almost 2 weeks.
Bottom line - don't order from them if you need your contacts in a short time.
Rick,
I apologize for the issues on your order. I show that the order was placed on 6. 18. 18 and verified the same day. When placing your order, once you selected the overnight shipping you should have received a pop up box stating that the lenses had to be ordered. I apologize if that box did not display. We replied to your email on 6. 5. 18 advising that the lenses fall under our factory fresh guarantee as stated on the website the lenses normally ship within 3-5 business days. The order was shipped out on 6.12 and delivered on 6.13 with free overnight delivery. We have tried to contact you by phone twice to discuss the issues. Please contact us if we can be of more assistance.
Thank you
Helen - Manager Lens.com
I have used lens.com for over 10 years and they have constantly delivered my order on time. Will continue to use only lens.com for my contact lens needs.
Bob,
Thank you for your loyalty to Lens.com. We strive to provide the lowest prices and best customer service possible. Thank you for choosing Lens.com. We appreciate your business.
Thank you
Helen - Manager Lens.com
I have been using Lens.com for more than a decade. It is easy, convenient and well priced. I wouldnt buy my contacts anywhere else!
Allyson,
Thank you for the review. I am happy to hear that you had a great experience ordering your lenses from Lens.com for the last decade. We strive to provide the lowest prices and best customer service possible. We look forward to hearing from you again. Thank you for choosing Lens.com, we appreciate your business.
Thanks,
Helen
Manager Lens.com
I enjoyed ordering from Lens.com they made it easy and no pressure to buy a large amount like they do at doctor's office. I will definitely order again.
Cathy,
Thank you for the review. I am pleased to hear that you had a great experience ordering your lenses from Lens.com. We strive to provide the lowest prices and best customer service possible. We look forward to hearing from you again. Thank you for choosing Lens.com. We appreciate your business.
Thanks,
Helen
Manager Lens.com
Very easy to reorder with prescription on file. Helpful, timely reminders, and best of all, very reasonably priced compared to buying at the optician. Shipping was quick also.
Peter,
Thank you for the review. I am pleased to hear that you had an easy time reordering your lenses. We strive to provide the lowest prices and best customer service possible. Thank you for choosing Lens.com. We appreciate your business.
Thanks
Helen
Manager Lens.com
I sent in my prescription but before they order they are suppose to check with the doctor and they sent me the wrong prescription for the wrong lenses so I called and asked for the right prescription and they said they would get back to me and that never happened so Im stuck w lenses I cant use and a waste of my money I am very disappointed!
Jennifer,
We have tried to reach you by phone and email about returning your order. We are more than happy to take back the boxes of the incorrect prescription and send out the correct prescription. We have a hassle free return policy and want to help you get the correct prescription. Please contact us back and we will explain how to return and set up the new order.
Thanks
Helen
Manager
I had a miscommunication between lens.com and my provider, they took care of it immediately and gave me instruction on how to return the lenses. I will continue to use them, great prices too
Margo,
Thank you for the review. I am pleased to hear that the friendly customer service agents at Lens.com were able to assist you with your issue. We strive to provide the lowest prices and best customer service.
Thank for you choosing Lens.com. We appreciate your business.
Thanks
Helen
Manager Lens.com.
My order was processed quickly, there was a great follow up and it ended up coming earlier than expected. I had looked around and they have the best prices. I would highly recommend.
Delphine,
Thank you for the review. I am happy to hear that you had a great experience ordering with Lens.com. We strive to provide the lowest prices and best customer service possible. Thank you for the recommendation and we look forward to hearing from you again.
Thank you for choosing Lens.com. We appreciate your business.
Thanks,
Helen
Manager Lens.com
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Karen,
Thank you for taking the time to leave us this review on your experience with Lens.com. I am happy to hear that your experience was positive. We look forward to your next order with our company. Thank you for choosing Lens.com. We appreciate your business.
Thank you,
Helen - Manager Lens.com