LDProductsReviews 197

I have left 2 message asking for help no response. Finally talked to someone and was left on hold for over 23 minutes. Still no help so I hung up.
RD Meyer
*******@att.net

Our office placed an order for toner on Feb 22,2024. A few days later an order for ink was placed. As of today, March 6,2024, no product has been received for either order. Moreover, numerous calls attempting to get status have been completely ignored. Zero, nothing. Not one call has been answered, nor has anyone called back. Also, an email inquiry has gotten no reply. As a very satisfied customer for over 20 years this is a horrible vendor experience and I will be calling and cancelling credit card payment. Sorry to say this is the end of a long term relationship.

Ordered almost two weeks ago. Large order. No follow email. No notification of shipment. No answer yo email questioning it. Probably the last time I shop.

Some months ago I ordered a color cartridge and 2 black cartridges for my HP 2575 printer. When I went to replace cartridge, one of the black ones had leaked inside the box, so I am requesting you to send a replacement - your item# NH-R9364W. I will email photo from my phone, as this review has an option for attaching photos, but does not allow me to do that.

Thank you,
Mike Basta
Ph# *******686

I have bought ink from LD for many years. After I got the HP Laser I ordered 3 boxes that did not work. I returned 1 unopened box and LD sent 3 more boxe which did not work. This has been going on for months. I can dig into
Last years receipts but I attach picture of 3 boxes sitting on my floor. 2 opened I tried to get to work and 1 unopened box.

Bought a set of 4 color toner cartridges in September, 2023. When I installed the first one it was clearly bad, missing contacts on the top of the cartridge and apparently having something rubbing on the toner cylinder. I called customer service number and got put on hold for twenty minutes until I hung up. Called again and took the option to leave a call back number, but no call back was ever received. Sent an e-mail to their customer service address and eventually got an e-mail back which had my order number, but was totally blank. Their products have worked well for me in the past, but it's not worth the risk. I'm done with them.

No customer service at all.

Do not patronize they are skunks.

Will not return calls or emails but will take your money.

They took my money same day I ordered 6 ink carts. I paid for expedited shipping. I finally got someone on the phone 5 days later to find out one of my items was not even in stock and wouldn't be for at least another 2 weeks. No one answers the phone. You have to leave a message. The don't get back to you the same day. When they fnally called me back, at my request they cancelled and told meI don't get my money back for 5-9 days. ISN'T THAT ILLEGAL? So they take your money, don't tell you you'll be waiting at least 3 weeks, but they keep the expidited shipping. And no notification whatsoever. $#*! customer service. Never again will I order and nobody else should either.

I have been buying cartridges from LD for may years with no issues. On January 12 I ordered a cartridge but no delivery by January 28th. Called and spent over an hour on phone waiting for customer service ( in name only) only to be told cartridge out of stock and would be shipped in 2 weeks. It would have been nice to be told itm out of stock when ordered.

Your telephone response is bad, can't reach anyone with out a extension number, say they will kept your place in telephone calls, but never return the call? Yvonne James TBBChurch, still awaiting toner we have already paid for over 3weeks ago you took the money but still no toner received?

Ordered 12/2/23 charged my card 12/7/23. CS said would ship in 1 week, it is now 1/12/24 NOTHING! They now are not returning calls nor do they answer their e-mails.

Can't ship on time. One week to deliver a few ink cartridges 20 miles away. Paid for expedited shipping on a different order. Delivery still not here two three days past due. Can't reach anyone in customer service by phone after leaving call back number.

I placed an order on 11/13/2023. The website showed all the items were in stock. Then I received an email that all items were on a 1-2 week backorder. I called customer service several times and they never answer the phone. On 12/11/2023 they sent an email that there would be another 1-2 week delay and I could cancel the order if I wanted. So I did! I still have not received a refund. This company used to be good but has deteriorated to the point where I would not recommend to anyone. STAY AWAY!

Hi customer service Happy holidays please check your orders because you guys sent two cartridges for my HP Color LaserJet Pro MFP M479fdw I would like to returned those back to you but I have been to your place in Long Beach and you guys aren't there anymore so please send me your new address in Arizona so I can send those cartridges back to you Thanks

I have been trying to return 14 unused cartridges for weeks.
LD keeps asking for more information and I keep sending it.
I have a new printer and need different cartridges

I placed an order on Oct 30th 2023 for a few toner cartridges. It is now November 21st, and I still have not received the order. I have tried several times to call in for phone support to get the order straightened out. On their website, they indicate that they will answer the phone in 30 seconds or less. I have selected the option to have someone call me back more than once. If you stay on hold long enough (around 10 minutes) it will direct you to a voicemail. I have left at least 3 messages and I still haven't heard back. The shipping info claims it has been delivered. I have yet to receive said package. I have also attempted to submit a service request through their online portal, but it gives a generic error "Something went wrong"

I do NOT want any compensation for my inconvenience. Instead, I just want what I have ordered. All voicemails I have left are positive. Getting mad isn't going to solve the problem any faster. I just find it rather frustrating when you are trying to get something sorted out and its falling on deaf ears. I will totally order from LD again in the future, as long as this order gets resolved!

Hope this helps others in a similar situation. Thanks for reading!

Just received a phone call back (finally) to resolve my dilemma. They are reordering the cartridges that I initially ordered. And they should be at my house by mid next week! I will update once again as soon as i receive the shipment!

+ 1 Star

Vendor replace my ink cartridges and told me they are good. Once I put them in my HP printer they did not recognize the ink cartridges, call supplier & They put me on Hold, after three minutes they hung up on me. I sent several emails no response.

You can not beat LD for price, quality, and just amazing crew. The ink can not be beat and customer service is the best I have ever had the privilege to work with.

I am a customer for life - Best selection for my Cannon Printers and Best service around - Mike in MA -