LDProductsReviews 197

Ordered a 5 pack of toner for a brother printer, realized quickly that i had ordered the wrong one. Have tried to call the customer service line 6 times, left 4 messages, 2 emails nothing in over a week. This company is a joke. They just let the orders flow out but do not care about their customers once the order button is clicked. If i could give 0 stars i would

I have been buying from LD Products for several years and have been very satisfied with their products and customer service. Until yesterday that is! I had a problem with a new toner cartridge and have tried repeatedly the past 2 days to reach them by phone. Never get an answer or a call back. Additionally, tried to fill out their Contact Us form but it is not working. Are these guys in business anymore? What do you want to bet I get a canned response telling me to call CS or fill out the contact form like they have done to everyone else lately. They have my contact info and need to call me. I sent a fax requesting a call back and I have left several call back requests. Hey LD products... are you guys still alive?

Within 3 minutes of receiving order confirmation, I realized it was the wrong item and requested to cancel the order via 2 emails and 1 phone call (never reached anyone).
No response until 4 days later and the order already shipped. The will only give me a refund if I pay my own shipping. If they send me a prepaid shipping label, I get store credit. This order never should have shipped. I have repeatedly requested paid shipping and refund but I keep getting the run around.
The worst customer service.

I bought this color pack hoping that it would work in my epson printer unlike other off brand inks. Surprise surprise, my printer immediately noticed that it was off brand and wouldnt print a thing even after following all directions from customer support. I then asked for a refund but the best they could do was send me a replacement. This business lacks ethics in my opinion.

I've ordered cartridges from LD for several years now and I'm consistently surprised at how often the orders are wrong. They either send the wrong ink cartridge, the cartridge doesn't work, or the order is incomplete. I ordered two cartridges last week and paid extra to have them sent by second-day delivery, and unsurprisingly today I received only one. I'm still unable to use my printer without the second one, which is why I paid for the second-day delivery. Yesterday I called customer support three times and sat on the phone for half an hour each time (no one bothers to answer and you're finally informed you have to leave them a voicemail), left two voicemail messages, sent three emails to customer service, and still have received no response. Today I finally called PayPal and disputed the charge for the cartridge I did not receive. I don't have the time or effort left to continue to deal with this poor excuse for an organization and I won't deal with them again in the future.

Ordered a printer drum last week with expedited shipping and never recieved a confirmation email with shipping info or expected delivery date. Customer service will not answer the phone and have not recieved any further communication from them via email. I highly do not recommend purchasing anything from their website as the chance you will get what you paid for is extremely low.

My fourth & fifth attempt to get service or reply. My order below shipped with black carts only 3 color carts missing. Where are they, when will I get?
Why no response to previous phone calls and this email location. Sent last Monday another request to locate order/shipping/information Are you out of stock? LD is failing fast negative reviews growing.
HP Cart 64 XL color & B&W
Order #03-******* paid in full
Order Date: 2/8/23,5:38 AM

UPDATE (2/25/23): finally found a direct email address for LD Products (*******@ldproducts.com) and they responded back within a day and sent me out a replacement drum at no cost which I received today. No idea if contacting them by email was indeed quicker (or if they just saw the complaint on here that lit a fire under their butt). I've installed the new drum and am hoping that this one will last the life it is supposed to unlike the original drum. Will try to update if there are problems with the new drum.

I've ordered from LD Products many times and never had a problem with their customer service...until now. The printer drum I ordered (along with two toner cartridges) and received in December is causing horizontal streaks on all my print outs. I tried cleaning the drum according to LD Products website with no resolution to the issue (actually seems worse now). It actually looks like gritty printer ink maybe has dried on the drum and won't come off. Unsure if that is the problem, but I've tried calling their customer support numerous times (on different days and different times of days) only to be put on hold forever, then automated "leave a message" which never gets returned. Even tried sending an email/message with no response. This is getting really irritating considering I run a business and my service tickets and invoices look unprofessional with streaks all through them.

I purchased a set of HP ink cartridges and they are not recognized by the printer. LD will not take the black cartridges back and will not pay for return shipping on the others. Their web site says they have a satisfaction guarantee, but nothing could be further from the truth. RUN FROM THIS FRAUD and buy on Amazon. Way cheaper and returns are welcome. Lesson learned!

If I were to never reach out to the company about my order they would have just took my money and never sent the product. It was about three weeks after placing the order when I noticed it never shipped. I never received a single email or call saying there was an issue with my order. Called them, there was some issue and they said they would get it shipped the following week and I would receive confirmation. Never received confirmation, so I called again to see what the issue was now. Nothing was resolved the guy on the phone said he was going to contact me the next day with updates. Never received any form of communication from the company letting me know what was going on. Gave it another two weeks and called to cancel the order because they simply couldn't figure out how to ship a single ink cartridge I purchased a month ago. We will see how the return process goes. Not really expecting my money back at this point. Don't waste your time with this company.

There are no updates like shipping or tracking information from the seller even after five days from the order date. Their phones do not work and you have to stay online for several minutes to get a hold of a person to speak and they put you on hold for a few more minutes to get back with the incomplete information. The attached image itself gives you a picture of how LDProducts work.

I placed an order which I was told would take 3 days to arrive. It took over TWO WEEKS to ship and another week to arrive. I am trying to return the ink since I had to purchase it from another source. No one answers the chat line, and they have you on hold forever. They don't return calls or emails either. I'm requesting a chargeback from my credit card company. I have made purchases several times prior with no issues, Something is definitely amiss with this company and I encourage people to look elsewhere. I wont be back.

We run a small home office and have been using LD toners for over 10 years in several laser printers. We have NEVER had a problem with any of their toners.
We have a large extended family who has also used both the toner and ink cartridges without any issues.
When we recently needed to upgrade our all in one printer, tech support told us to hold off for a few months until they had theirs ready.
Surely no issues with these folks!

I have been a satisfied customer for many years but yesterday I installed 3 new cartridges into my HP printer and was disappointed to find that they were not recognized and therefore not useable. The date code on the packages were 2020. Although covered under their 3 year warranty period customer service would not honor the warranty because they couldn't find a PO number on their system, but offered to take a new order from me. I even offered to return the packages at my expense showing the date code, but they were not interested. I declined their offer to purchase new cartridges because I do not believe in rewarding poor service.

Well, it's been 1 week since this posting and Patrick D ( LP Products?) has not responded, despite his offer to help. I'm therefore down grading this review from 2 stars to one star.

I put in a phone order, was to take 2-5 business days; now, 9 business days later, it hasn't arrived and their tracking info says it's "awaiting carrier pickup." This made no sense, so I called and was told that for some inexplicable reason they had sent it to an address I haven't lived at for 8 years. (I gave them my current address when ordering.) First they told me to go pick it up where they had sent it (this is in another city, four hours away); when I said I could not do that, they said they would re-send the order, but though I requested they expedite it, they refused. (To be clear, I spoke with a nice guy named Lucas who tried his best but his supervisor refused to expedite it unless I paid for it, though it was their error. His reason: "this is company policy.") I'm a writer who hasn't had the use of my printer in two weeks. This has sent my blood pressure way up. This is an awful company whose "100% satisfaction guarantee" is absolutely meaningless. This supervisor handled it so badly; he shouldn't be in that position, and neither should whoever sets "company policy." "Company policy": not to make good on its own errors? (Same with the incorrect tracking information: "that's just how we do it, it's automated.") I'm now reading the other reviews on this site and see I'm not alone in my perceptions. Stay away!

Every retailers in the country gladly allow returns. This comapny's "excuse" for not allowing a return is that I opened the box. Seemed like a normal thing to do when you are trying to install part. They are probably protected legally by some small print. But, no reason anyone should have to deal with a company with no customer appreciation. Bizarre behavior.

Purchased set of cartridges for an HP printer. They send cartridges for a Brother. They refused to make it right stating my request was outside of the return window. Tried to contact someone at corporate and all numbers point to the call center. Call center unwilling to provide contact numbers for someone who might be able / willing to assist.

I've been a customer for many years, great products at a fair price and normally I receive my orders in a very timely manner without any issues until yesterday. I recently moved, so the first thing I do is go into my account and change my default shipping address. I place my order, make the payment and for whatever reason, the shipping address came up as my old address instead of the new address that IS showing on my account info. I called LD customer service to get this changed asap and was told it couldn't be changed now since the product was shipped. The LD dumb butt customer service rep I talked with asked me to go to whomever is now at the old address and ask them to hold package for me. Really? I don't know these folks. His reply, well maybe they'll return the package and we can reship it. How stupid is that, what if they don't return it? Well he says you can pay an additional $17 and we'll reroute the package. Really this is LD's mistake, not mine. I changed the address on my account and for whatever reason, it didn't pick it up for this new order placed. I was told by rep it had something to do with the security of my card info and some other kind of BS story. This may be the last time I place an order with LD products as there are other providers out there. Really sad because other than this time, I've had great service with LD products.

This entire review has been turned from one star to 5 stars thanks to one of their service reps named Halliburton. They have rerouted the misshipped package and did NOT charge me to do so. I'm back on board their ship now. Their products have always worked for me and as mentioned above, for the most part I've had good service and timely delivery from this company. Thanks a bunch Halliburton!

Their chat also so arrogant and lies. I never received my tracking number for my orders, this company is not legit.