Overview
Laser Co has a rating of 4.5 stars from 574 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Laser Co most frequently mention fast delivery, great service and good communication. Laser Co ranks 11th among Electronics sites.
Instant Feedback
Ordered 2x wireless earphones and they arrived to my regional town in 3 days which is very impressive and the quality is good also. I have 2 pairs so I won't need some for a while but I'll shop with you again for sure. Thanks team!
Product was ordered and received in a timely manner.
Thanks Katie! Glad to hear it arrived on time—smooth and simple, just how shopping should be!
HIGHLY RECOMMENDED - my Android Auto continually disconnected through my phone cord. Hasn't disconnected once with the wifi and the clarity and speed is brilliant.
Glad to hear you're loving the WiFi option, D D! 🚀 No more disconnections—just smooth, seamless connectivity. Thanks for your recommendation! 🎉
Tested the dvd projector with two different dvds. Started great, but stopped playing before the end. Cleaned the dvd, but it did it again. When played in a separate dvd player it worked fine until the end. This happened with two different dvds.
Also the DVD Menu option for Scene Selection would not work with either dvd. It would jump straight to Menu Play. Yet when dvds were played in a separate dvd player, the Scene Selection option worked.
Extremely disappointing. Want to get a refund.
Thanks for your feedback, Glenys. We’re sorry to hear about the issues you experienced with the DVD projector. This isn’t the experience we aim for, and we’d like to help resolve it for you. Please reach out to us so we can assist with a refund or replacement.
Service was very prompt and the product well packed. I have not installed them yet so i cannot comment on quality. Its a shame they did not have many down lights as i would have licked to have tried them in my new house
Thanks, Garry! We're glad to hear the service and packaging met your expectations. Hope the security cameras work great once installed! Sorry we didn’t have more downlights available—hopefully, we can help with that in the future.
Easy transaction, placed the order and was updated by email about the status of where the package was and when it would be arriving consistently until it arrived.
Speedy delivery, received my package very shortly after I placed the order.
Overall great service, thank you.
Regards Matt…
Thanks, Matt! We're glad to hear the transaction was smooth and that you appreciated the updates and speedy delivery. Appreciate your support and kind words!
Returned missed phone call they left a message told me to ring back I rung the customer service he spoke over me the whole time and was so rude said he couldn't help me unless I had model number I told him it would take me a while to get when I gave model number he wanted my name so he could already look up model number with my name but wouldn't help me. He told me they would reply to me via email only. I didn't receive the screen that was meant to be free he told me the model didn't come with free screen I said I have screenshots of it online Hopeless
Thank you for your patience and for bringing this to our attention, Melissa. We sincerely apologize for the confusion regarding the screen and for any inconvenience caused. There was an error on the website, which has since been corrected. While the projector doesn’t typically include a screen, we are working internally on a solution and are committed to resolving this for you. Please rest assured that we are prioritizing this issue, and we will be in touch with an update shortly. Your satisfaction is important to us, and we appreciate your understanding as we work to make things right.
Waste of money contacted the company said they would send me a screen never received it not Bluetooth via phone waste of time and money would not bother not even apologise for the problems I've had
Easy ordering quick and safe delivery quality product and as described
Thanks Sam! That’s the trifecta—easy, quick, and exactly what you expected. Glad we delivered on all fronts!
Awesome app and service delivery wow so quick and product is awesome
Thanks, Craig! Glad to hear you’re enjoying the app and service. Appreciate your support!
Like the new website - art dod not work on m,y phone but had to go to my laptop
Thks. Down lights are great easy to setup. Kids love the colours. Thanks for the fast postage
Thanks, Jason! We’re glad to hear you enjoyed the downlights and that they were easy to set up. Sounds like your kids are having a blast with the colors! If there’s anything else we can assist with, feel free to reach out. 😊
The site was eay to search on and use, and the customer service over the phone - a pdf of an instruction manual for a car dvd player was sent as requested by email. Very satisfied with Laser!
Thank you for your feedback! We're glad you found the site easy to use and had a positive experience with our customer service. It’s great to hear we could assist you with the instruction manual. Your satisfaction means a lot to us!
I gave 2 stars as somewhat dissatisfied as I paid $31.95 including freight for a product and they sent it without real care.The remote was not bubble wrapped and left to bang around during transit in a box that would have fit easy 6 remotes. It works for now but we'll see.
Thanks for your feedback, Jeriah. We’re sorry to hear about the packaging issue. We’ll definitely look into improving this for the future. If you have any concerns with the product, please let us know—we’re here to help!
It was great from great from start to finish freight was fast
Thanks, Matt! We’re glad to hear your experience was great from start to finish and that the freight was fast. We appreciate you choosing us, and we’re here if you need anything else! 🚀😊
Doesn't engage with Google auto play. I am not able to understand and use the device
Rakesh, we want to ensure you're getting the best experience with your device. Our support team can assist with setup and troubleshooting. Please reach out to support@laserco.com.au, and we’ll be happy to help!
The item was easy to purchase and was received in a timely fashion. However, the item itself is sub-standard. The app keeps coming up with a request to update the firmware but when you try, it consistently fails. I have contacted support twice but have received not response. In addition, the floodlights don't seem to come on at all, let alone if/when it detects motion.
This device does not work as advertised and is rubbish!
Thank you for your feedback, Brian. We take issues like this seriously and want to ensure you're fully supported. Please reach out to us at support@laserco.com.au, and we’ll look into this immediately to find a resolution.
My experience was quick and easy. My order came in no time without any hassle.
Thanks, Fazila! Glad to hear everything was smooth and hassle-free. Appreciate the word-of-mouth support!
To hard thru screen to order would not accept order had to look up quick order screen to order part
Thanks for your feedback, Rhonda! We appreciate you sticking with it and will look into improving the ordering experience. Let us know if we can assist with anything else!
Easy transaction and fast delivery - Happy to re-order more in near future.
Thanks, Daniel! Glad everything went smoothly. Looking forward to your next order!
Placed my order a week ago and according to the tracking it doesn't appear to have left NSW yet. Not sure if it's the courier they use but it's been 6 business days and I still don't have my item.
Not sure if it's because of the power the wireless receiver needs - but my stereo can't seem to power it up (but works with a lead to my phone). The wireless receiver powers on when just plugged into the 12v - so must be a compatibility issue with the power needed to power it up?
Thanks for your feedback, Peter. It sounds like there may be a compatibility issue with your stereo’s power output. Our team would be happy to help troubleshoot this—please reach out to support@laserco.com.au, and we’ll look into it for you.
The LASER difference
Our customer support team is on hand to streamline the process and offer expert advice around the clock. Always at the forefront of digital innovation, we respond quickly to changing consumer demands and retail trends. With global partnerships and manufacturing facilities in Hong Kong and China, we’re your eyes and ears on tomorrow’s technology.
Our values
We embrace change.
With our finger on the technology pulse, we’re always several steps ahead of emerging technology trends and consumer trends. We’re always searching for new ways to innovate.
We are decisive and agile.
We provide timely responses to your needs and deliver the latest technologies to market sooner. We never lose sight of tomorrow.
We are curious, flexible, and innovative.
We take pride in our flexible, tailored approach. You can count on outstanding customer service – whether we’re working with you locally, in New Zealand, Hong Kong or China.
We listen, understand, and deliver.
Driven by our customers’ needs, we go beyond to exceed expectations.
We boldly find new ways to succeed.
To us there are no problems. Only solutions.
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- Macquarie Park, NSW, Australia
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks, Nicholas! We're thrilled to hear the wireless earphones arrived so quickly and that you're happy with the quality. Appreciate your support, and we’ll be here whenever you need more in the future!