Overview
Laser Co has a rating of 4.5 stars from 574 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Laser Co most frequently mention fast delivery, great service and good communication. Laser Co ranks 11th among Electronics sites.
Instant Feedback
The purchasing process was simple and the freight charges reasonable.
What I do like at "smart" Laser products compared to other brands that I tried is that the WIFI-connected smart lights will retain the settings when power is turned off, they come to the same state (On/OFF, brightness, colour, mode) when power comes back on. I wish they had other smart bulb types such as GU10, smaller size for E27. Etc.
Easy to order via the website. Very well priced and the order was delivered quickly. Have purchased globes and switches previously and they've been very reliable.
Thanks Mark! Always great to hear from a returning customer—glad everything from price to delivery keeps hitting the mark!
Had enquiry on product sent and was explained by email what I misunderstood. She had photos and comments against them to make it clearer. Good communication
Thanks Bruce! Glad we could clear things up—nothing like a good email with photos to sort out the confusion. Appreciate the kind words!
It was easy to find what I was looking for on the Lazer website, i ordered another remote for something else from another company the same day and I've no idea when it's turning up so the overall whole experience I had with Lazer Co was outstanding,I highly recommend them.
Thanks Garry! Love that we could deliver while the other guys are still figuring things out. Glad we made it easy—and faster too! Appreciate the high praise.
Very grateful to have a workable remote again, after the previous one just 1 yr old ceased to work when it fell from my lap onto the floor.
Thanks Kate! Glad we could get you back in control—remotes have a real knack for dramatic exits, don’t they?
Product is as described and I received is within 3 business days. Works well. Minimal to no scent so great for people sensitive to strong smells
Thanks Joanna! Fast delivery and no overpowering scents—glad it’s working well and suits your needs perfectly!
Great website and easy to use. Prices are very reasonable too and item was in stock while it was not in store at the time of my visit.
Thanks Paul! Glad the website came through when the store couldn’t—great to hear it was smooth, easy, and well-priced!
Our Tv Remote stop working ordered one from Laser, very satisfied with the service only took 2 days to arrive. Now back watching TV
Thanks Deborah! So glad we could get you back to watching TV quickly—nothing worse than a remote on strike!
I thought it came with a remote. Things would have been easier for me.
I havent got the box left, so cannot really change it.
My fault.
Thanks Eva. We understand how frustrating that can be. For future reference, we do list the box contents on the product page to help clarify what’s included—but totally appreciate that mix-ups happen. If there’s anything we can still assist with, feel free to reach out to us at support@laserco.com.au.
Good product. Well priced.
Was what I wanted to say...but that wasn't enough for your stupid marketing site...Sitejabber has lost you a customer...me!
I do not appreciate being commanded to use a minimum of 50 characters in my review! I am doinhg YOU a favour by reviewing...not the reverse. You have lost me as a customer because of your stupid and arrogant requirements. Wake up.
Thanks Jon. Appreciate the feedback—and the honesty. We hear you on the review experience. While we don’t control Sitejabber’s requirements, we understand how frustrating that can be. We’re grateful you liked the product and hope we get a chance to win you back.
So easy to order! Very reasonable price, and free postage was the icing on the cake. It works even better than I expected!
Thanks George! Love hearing the projector beat expectations—and yes, free postage always makes things sweeter!
Great price. Delivered as stated. Just what I was after. Don't know what more to say as review requires a min of 100 characters
Thanks Joe! Sounds like we hit the mark—great price, on-time delivery, and just what you needed. We agree… sometimes less really is more!
Usually have trouble with overseas companies but Laser was really good to deal with. Product as described
Thanks Shane! Great to hear we broke the “overseas hassle” streak. Glad everything went smoothly and the product delivered as promised!
Easy to navigate the website.
Easy to place the order.
Goods arrived quickly.
Very smooth process from start to finish.
Thanks Anthony! Love hearing it was smooth sailing from start to finish—exactly how online shopping should be!
Online ordering, simple process, site easy to navigate, with all the product information needed.
I simply purchased what I needed, I do not agree that feedback is required with every interaction.!
Thanks Gary! Glad you found what you needed—totally hear you on the feedback overload. Appreciate you taking the time anyway!
Great service, easy to order good reviews and fast delivery.
Thanks Karlzzz! Awesome to hear your first charger made the cut—glad we could deliver again for the family!
Arrived, intact and working. Good communication with emails
Thanks Emily! That’s the trifecta—arrived, intact, and working. Glad the email updates kept things smooth too!
2/3 (PIRs and door sensors) of the products costs eventually were refunded.
The reason: they didn't work with Tuya and therefore not with HA.
The light switches work and are great value.
Thanks John. Appreciate the honest feedback—glad the light switches hit the mark! We’re taking note of the compatibility issue and will keep working to improve.
Cost effective and conveniently received with full tracking information
Thanks Rohit! Great to hear it was cost-effective and hassle-free—tracking all the way makes a big difference!
Confusion around billing and delivery address. But otherwise good.
Thanks Linda. Appreciate the feedback—sorry things got confusing with the addresses. We’ll take a look and see how we can make the process clearer.
The LASER difference
Our customer support team is on hand to streamline the process and offer expert advice around the clock. Always at the forefront of digital innovation, we respond quickly to changing consumer demands and retail trends. With global partnerships and manufacturing facilities in Hong Kong and China, we’re your eyes and ears on tomorrow’s technology.
Our values
We embrace change.
With our finger on the technology pulse, we’re always several steps ahead of emerging technology trends and consumer trends. We’re always searching for new ways to innovate.
We are decisive and agile.
We provide timely responses to your needs and deliver the latest technologies to market sooner. We never lose sight of tomorrow.
We are curious, flexible, and innovative.
We take pride in our flexible, tailored approach. You can count on outstanding customer service – whether we’re working with you locally, in New Zealand, Hong Kong or China.
We listen, understand, and deliver.
Driven by our customers’ needs, we go beyond to exceed expectations.
We boldly find new ways to succeed.
To us there are no problems. Only solutions.
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- Macquarie Park, NSW, Australia
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Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks T. B.! Great to hear you're enjoying the smart features—especially the power-on memory (a small thing that makes a big difference). Appreciate the suggestions too—we'll definitely pass them on to the team!