Overview
Laser Co has a rating of 4.5 stars from 574 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Laser Co most frequently mention fast delivery, great service and good communication. Laser Co ranks 11th among Electronics sites.
Instant Feedback
Seriously very average and superceeded tablet, but then it only cost $79. General usage depletes power quickly. Very slow to respond to app loading and downloads. Fortunately it is being used by a family member purely for Jigsaws and Color by Numbers as a therapeutic process.
The tablet had a problem which was confirmed by a Laser tech. I couldn't open or update any application. Even the pre-installed apps crash. I did a factory reset 3 times but the problem persists.
Thanks Kamrooz. Not the experience we want for our customers, but glad we could sort it out and issue a refund after our chat. Appreciate you giving us a try.
Ordered Jan 11th and still waiting for it to arrive 24/01/25. Not really on Lasers side but if these company's spent more time actually checking on peoples orders than worrying about reviews I wouldn't be writing this... I get quicker delivery's from Amazon, Temu and Ali Express. Australia really needs to pull it's finger out.
Order was substituted because the item I ordered was not available but I was not contacted to ask if this was suitable.
Thanks Jamie. That’s definitely not how we want things to go—we should’ve checked with you first. We appreciate the feedback and will work to make sure communication’s better next time.
Doesn't engage with Google auto play. I am not able to understand and use the device
Rakesh, we want to ensure you're getting the best experience with your device. Our support team can assist with setup and troubleshooting. Please reach out to support@laserco.com.au, and we’ll be happy to help!
Not too bad.
Shame one of the three fitness trackers I ordered is not supported any longer on the app & I cannot get it to connect to either of our mobile devices.
Otherwise, standard communication regarding order process & prompt delivery.
Thanks for your feedback, R H! We appreciate your support in buying directly from us. Sorry to hear about the connectivity issue with one of the trackers—please feel free to reach out, and we'll do our best to help resolve it. Thanks again for choosing us!
It took so long for delivery and wasn't advised that the camera has to be hard wired for use unfortunately it wasn't advertised as such and this is going to cost more money to have this done then the camera is worth.
Thanks for your ongoing support, John! We're always working on making things clearer and easier, so your feedback is definitely on our radar. Here’s to keeping those cameras working brilliantly!
I love this projector but I am a bit dumb so i forgot to buy an adapter with it so I can't connect it to my laptop yet. It came with a hdtv cord (at least i think that's what it is called) but it would be **************x better if it came with an adapter too. Definitely recommend, I love it.
Thanks for your feedback, Emily! We're glad you love the projector. We'll definitely take your suggestion about the adapter into consideration for future improvements. Appreciate the recommendation!
2/3 (PIRs and door sensors) of the products costs eventually were refunded.
The reason: they didn't work with Tuya and therefore not with HA.
The light switches work and are great value.
Thanks John. Appreciate the honest feedback—glad the light switches hit the mark! We’re taking note of the compatibility issue and will keep working to improve.
Confusion around billing and delivery address. But otherwise good.
Thanks Linda. Appreciate the feedback—sorry things got confusing with the addresses. We’ll take a look and see how we can make the process clearer.
Fast delivery, works great. Recommend to everyone if they need a replacement.
Thanks Tina! Fast delivery and a sound bar that delivers—love to hear it. Appreciate the recommendation!
Great customer service and fast delivery arrived undamaged and works well
Thanks Daniel! Glad we could get that remote to you quickly and in one piece—always nice when things just work. Appreciate you sticking with Laser!
Quick order process as well as delivery and cables are very premium not cheap stuff you see on other sites.
Thanks Harley! Love that you noticed the quality—no flimsy cables here. Quick and premium, just the way we like it!
I'd bought an ottoaibox mini wireless dongle, and it was super flakey, half the functions on the steering wheel didn't work, it would randomly crash and stop responding, it was basically very annoying... so I tried this laser one, not expecting it to be any different... but it was, so far works first time, every time, and all the functions on the steering wheel work with wireless carplay, it's good enough that I've bought two more for my wife and daughters cars.
Thanks, Sean! Glad to hear the Laser device exceeded expectations and worked seamlessly with your setup. Appreciate your trust in us—and that your whole family is getting onboard with it too! 🚗✨
Easy ordering process and great prices. Fast dispatch time and received the items within the week. Items arrived welled packaged and al correct excellent quality
Thanks, Adam! Glad to hear everything arrived quickly and in perfect condition. Appreciate your support!
The security cameras supplied were very easy to install and configure. The quality of the screen image on my phone was of a high resolution. One of the cameras supplied had a fault, however, laser were very prompt in supplying a return pre paid label. The camera will either be repaired or replaced.
Thank you, Michael! We’re glad to hear the installation process was smooth and the image quality met your expectations. We’re also happy to have promptly assisted with the faulty camera. Your satisfaction is our priority!
I am pleased with the delivery of my goods which didn't take long. Just sad that ordering had to be done on line which I don't know how to do, as I don't know about Web sites or emails as well, but a staff member at Harvey Norman did that for me & I was so grateful for that. A lot of older people don't know how to order on line, we are used to paying with our cards over the phone. Thankyou for allowing me to state my experience..
Thank you so much for your kind words, Alice! We're happy to hear that you’re pleased with the delivery, and we're grateful that the staff at Harvey Norman could assist you with the online order. We understand that online shopping can be tricky, especially for those who are more used to phone orders. If you ever need any help in the future, please feel free to reach out—our team is always here to assist!
Problem with volume when Starting to play, it always star on full volume every time,it can be disturbing to my flat mate.
Thanks for your feedback, Ashille. That’s definitely not ideal! Please reach out to support@laserco.com.au, and our team will be happy to assist with troubleshooting or a possible fix.
The device is a great idea and works well at it's core functions. However there are some glaring issues. Primarily the time setting on the main interface is lost when the unit powers down. Paired phone settings is retained but not the time. 2nd big problem is the autolink function doesn't work so it's not possible to screen cast from android. 3rd, I put in a support ticket and have received no response from Laser about it. Also instructions say to not place it in direct sunlight but includes a suction cup for windscreen placement which means you can't avoid placing it where it will be in direct sunlight. The unit should be able to withstand being in the sun all day, like any other navigator device.
Thank you for your feedback. We appreciate your detailed review and understand your concerns. We’re currently reviewing these issues to ensure we can improve the experience for our customers. Please contact us at support@laserco.com.au, and we’ll assist you promptly.
Ordered 2x wireless earphones and they arrived to my regional town in 3 days which is very impressive and the quality is good also. I have 2 pairs so I won't need some for a while but I'll shop with you again for sure. Thanks team!
Thanks, Nicholas! We're thrilled to hear the wireless earphones arrived so quickly and that you're happy with the quality. Appreciate your support, and we’ll be here whenever you need more in the future!
The LASER difference
Our customer support team is on hand to streamline the process and offer expert advice around the clock. Always at the forefront of digital innovation, we respond quickly to changing consumer demands and retail trends. With global partnerships and manufacturing facilities in Hong Kong and China, we’re your eyes and ears on tomorrow’s technology.
Our values
We embrace change.
With our finger on the technology pulse, we’re always several steps ahead of emerging technology trends and consumer trends. We’re always searching for new ways to innovate.
We are decisive and agile.
We provide timely responses to your needs and deliver the latest technologies to market sooner. We never lose sight of tomorrow.
We are curious, flexible, and innovative.
We take pride in our flexible, tailored approach. You can count on outstanding customer service – whether we’re working with you locally, in New Zealand, Hong Kong or China.
We listen, understand, and deliver.
Driven by our customers’ needs, we go beyond to exceed expectations.
We boldly find new ways to succeed.
To us there are no problems. Only solutions.
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- Macquarie Park, NSW, Australia
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Thanks for your feedback, Dr. Gary. Sounds like it’s serving its purpose for casual use, but we appreciate your thoughts on performance. If you need any assistance optimizing the settings or battery life, feel free to reach out to support@laserco.com.au—happy to help!