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J&P Cycles

Overview

J&P Cycles has a rating of 4.7 stars from 14,609 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with J&P Cycles most frequently mention customer service, fast delivery and timely manner. J&P Cycles ranks 1st among Motorcycle Parts sites.

service
1,854
value
78
shipping
85
returns
53
quality
13,981
This company responds to reviews on average within 8 days

Instant Feedback

50,076 reviews
How would you rate J&P Cycles?
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Pennsylvania
1 review
0 helpful votes
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History with J&P Cycle
April 20, 2025

I ride a restored 78 FXS. Have been purchasing from J&P Cycle since 2008. Customer service has always assisted me with all my issues and concerns. If I thought it would make a difference I'd ask J&P to bring back their Vintage Cycle publication. John

Date of experience: April 10, 2025
Colorado
1 review
0 helpful votes
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Pegs
April 17, 2025
Updated review

I received the pegs. However, there was no peg pin included. I now how to place an additional order for the pins. Not the end of the world, but i would expect matching chrome pegs with an item like this.

Date of experience: April 7, 2025

Receive my item very quickly. Great selection on the website
August 21, 2024
Previous review

Receive my item very quickly. Great selection on the website

Date of experience: August 11, 2024
Kansas
1 review
0 helpful votes
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Product was beat up!
May 3, 2025

Ordered a K&N high flow air cleaner. It came in the package damaged. The air cleaner itself was scratched and chipped. It was also missing the air filter clamp ring as well. Not too happy but installed and working as expected.

Date of experience: April 22, 2025
Texas
1 review
0 helpful votes
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Fair transaction
April 27, 2025
Updated review

Kit was short 1 qt of oil. Oil filter not as good as orig HD, gasket much smaller and had to retorque 3 times up to 23 ft lbs ( max 24) to seal. Did like the 17 mm nut so crankcase sensor safe. Called JP and they were great. Sent the missing oil and another filter. Overall I was satisfied and Customer Service was great

Date of experience: April 17, 2025

Great website…easy to navigate
April 16, 2025
Previous review

Great website…easy to navigate

Date of experience: April 6, 2025
Michigan
1 review
0 helpful votes
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Great parts fast
April 29, 2025
Updated review

Changing bars and needed help on what length cable n brake line i needed. The online tech chat feature is amazing and super helpful to make sure there is no doubt that your getting exactly what you need to do what your trying to do.

Date of experience: April 19, 2025

Was great quick easy and found exactly what I needed
April 18, 2025
Previous review

Was great quick easy and found exactly what I needed

Date of experience: April 8, 2025
Texas
2 reviews
0 helpful votes
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Great experience with J&P Cycles Bought a set of handlebars, and the quality exceeded my expectations. Sturdy, well-made, and perfect fit. The customer service was helpful, and shipping was fast. Highly recommend for anyone looking for reliable motorcycle parts!"

Date of experience: April 1, 2025
California
1 review
0 helpful votes
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Awesome
April 21, 2025

These risers were the perfect thing for my wife's bike. Yes, These risers was for my wife's bike a 2013 Street bob. She absolutely loves them. She needed her bars to be closer to her but yet look good at the same time like the old saying goes happy wife, happy life thank you guys so much.

Date of experience: April 10, 2025
Virginia
1 review
0 helpful votes
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Incomplete Items
April 23, 2025
Updated review

Upper shock mounts for my 1978 HD didn't include the nuts to fit. These don't break, they get lost or misplaced and usually with the matching nuts. Only difference is the replacement is metric and I am finding it difficult to find the large size, 16mm x 1.5? For $45 I expected a complete kit to instantly bolt up and mount the shocks, swing arm, rear wheel, etc.! I should've went to Butterfields MC here in Omaha NE!

Date of experience: April 13, 2025

Easy access to parts that are an exact fit
April 11, 2025
Previous review

Easy access to parts that are an exact fit. Variety of brands is also a plus. It's been a long time putting the bike back together, but the prices seem reasonable too.

Date of experience: April 1, 2025
California
1 review
0 helpful votes
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Quality control items before ship.
March 30, 2025

I ordered a brand new battery and received it fully dead beyond charging. The cold Cranking amps were at 0 upon receipt and after putting it on the charger for 3 days it did not get above 2 CCA. Especially with batteries it's not hard to test them before you ship them out. Wastes time and money on both ends.

Date of experience: March 20, 2025
Kimberly E. J&P Cycles Rep
1 month ago

Thank you for taking the time to complete our survey and share your feedback about your shopping experience. Your input is invaluable in helping us identify areas for improvement and enhance the overall shopping experience for our customers.
We're sorry to hear you're experiencing an issue. If you need further assistance, please don't hesitate to reach out to us:
📧 Email: customerservice@jpcycles.com
📞 Call: 800-318-4823
💬 Live Chat: jpcycles.com
We're here to help!

Arizona
3 reviews
1 helpful vote
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Another purchase
April 19, 2025
Updated review

I've been using JP cycles for years, the prices are about the same, but I've always had great customer service with them, that's why I consistently use them. I rather have good service before anything else. Thanks JP

Date of experience: April 9, 2025

Base layer
November 27, 2024
Previous review

Was easy, that's one of the reasons I use JP, been a repeat customer for years

Date of experience: November 28, 2024
Massachusetts
1 review
0 helpful votes
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Recent Order 10/10
April 21, 2025

J&P has a great reputation and was the first site I went to when shopping for bike parts. The website is easy to navigate and shop for in stock parts to fit my bike. Quick turnaround to process my order, ship and have it delivered!

Date of experience: April 10, 2025
Virginia
1 review
0 helpful votes
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Search function
April 27, 2025

The search function on the website seems to be malfunctioning, it's like you have an AI trying to assist but it avoids the obvious answers. Also, once you enter your motorcycle information it deletes it or starts giving you crazy results that have nothing to do with your bike. It's like it's overthinking or something and it drives me crazy. For example if you search for a part it used to give the option to find the same part for your bike but now that function seems to have disappeared or doesn't work anymore. This is about the fourth of fifth time I've noticed the issues. I definitely look for other shopping options because of the functionality issues.

Date of experience: April 17, 2025
Georgia
1 review
0 helpful votes
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Plug Seal
April 28, 2025

Instructions say the gauge was shipped with a "brass venting plug with rubber grommet". However, the part sited was not sent with the gauge (only the rubber plug seal). I've tried to find the part on line but no luck so far.

Date of experience: April 18, 2025
Massachusetts
1 review
0 helpful votes
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AWESOME
April 13, 2025

I had a lot of questions and anxiety over the exhaust I bought and and called a couple of times, so basically I was that customer that everybody dreads it turns out that the representative that I spoke with talked me off the ledge and I realized everything was good. It could've been more happy with the customer service and the product. Thank you to the customer service representative I had a deal with me. I have a hard time deal with me most days. 🤣🤣

Date of experience: April 3, 2025
California
2 reviews
0 helpful votes
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Harley's chopped front fender makes a mess!
April 27, 2025

I needed a mud flap for the front fender of my Road Glide. The design engineers at HD are more concerned about aestetics than functionality. The shortened fender looks cool, but it allows road debris, mud, water, sand etc to collect on the front of the engine.

Date of experience: April 16, 2025
Washington
1 review
0 helpful votes
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Awesome customer service
March 6, 2025

I ordered the 4 inch clutch cable extension. I realized when I get home I needed the 6 inch. They already said it had been shipped out. They shipped me out the new 6 inch one and already emailed me about the return label for the 4 inch one. Very fast and friendly service.

Clutch cable fit perfectly, easy installation.

Date of experience: February 21, 2025
New York
1 review
0 helpful votes
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Warm hands,warm heart!
March 3, 2025

Lost my beloved Harley in a garage fire. My gloves were of course in the tour pack. Replaced the bike and on an early morning ride it became obvious that I needed to replace my gloves. I found a pair of gloves and a pair of gauntlets that I liked. Gloves got here quickly, gauntlets took a while. Great quality in both pairs with nice leather. Wouldn't have hurt my feelings if the leather was a bit thicker though. Sizing seems a bit small, but expect they will stretch out a bit with wear.All in all, I'm impressed!

Date of experience: February 20, 2025
Wisconsin
1 review
0 helpful votes
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Waiting
March 25, 2025

When I ordered it said 4 days. Using the tracking feature for 3 days it said it was coming the next day, then it did not show. 8 days when you said 4.

Date of experience: March 27, 2025
Illinois
1 review
0 helpful votes
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Contents
February 7, 2025

Although the contents appear okay, the oil change kit box was crushed on one corner along with the oil filter box inside. The shipping box looked fine. At this price point I was a little disappointed it left the warehouse in this condition

J&P Cycles attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 28, 2025
Kimberly E. J&P Cycles Rep
3 months ago

Please reach out to us at customerservice@jpcycles.com, give us a call at 800-318-4823, or utilize our live chat@jpcycles.com

New York
2 reviews
0 helpful votes
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Fast shipping excellent product
March 21, 2025

The product was easy to order, it was also shipped right away. The packaging of the product was also packaged correctly. I will continue to do business with J&P

Date of experience: March 25, 2025