Joss & MainReviews 1,338

I was disgusted with the level of (or lack thereof) customer service this company provides! They take NO responsibility for their shipments being delivered to the wrong address. In fact, they put it back on the consumer to go "find" their package. And if you're lucky enough to receive a shipment, don't plan on it arriving any time soon. The orders take forever to be processed and delivered. I will never do business with Joss & Main or any of their sister companies again! And I will make sure to spread the word!

This past week I placed my first order for some bedding at Joss & Main. Great selection. Great prices. Lots of info about the products so I knew what to select, what to expect. Got here fast and in tact. Wonderful products, no surprises. So I just made my second order at Joss & Main. How did I not hear of this vendor before this week? So glad I did as it is high quality in products and services. You cannot go wrong shopping here! THANK YOU!

I wrote to Joss and Main regarding my dissatisfaction with two of their products and inquired about their return policy and never heard back.

I had purchased their bed sheets (which felt like cardboard after washing. I had thought that it was smooth previously, but the stiffening agent must have made it feel smoother out of the bag than it actually was.

I had also purchases their towels, which bleed out color more than any other towel I have ever owned.

After 2 weeks from when I wrote to them via the website to inquire about their return policy, and did not hear back, I wrote again to them via email. 2 weeks later still, I still have not had any response. A website that has no reviews should have excellent customer service. I was always interested in purchasing something from their cute pictures, and now that I have I am disappointed not only in the product, but in the quality of service (or lack thereof). I prefer amazon where I can see customer reviews of each product before I put the time into the purchase. Now it looks like I have some donations to make... and a new policy not to order from this site ever again... and feel I must warn others before they make a purchase that they will regret.

I ordered something from another site. Joss & Main advertised a fantastic price on the same item. I canceled my order with the other site... and placed an order with Joss & Main. Late the next day I receive an email from Joss & Main... sorry... but the price / description we posted was a mistake... we are sending you the item anyway... if you keep it you can have 20%off. I complained... do they not stand behind what they post? Well the customer service was horrible... "they were right I was wrong"... and because I complained they removed me from their email list... are you kidding me? You advertise an item... you don't have anyone proof your posts... then I as a customer get the punishment... really? I called the other company... 6 days have past now... not only did they reinstate my order... they gave me the original price I had ordered it at... which was cheaper than it was listed currently... I am glad I found something I love(which is Joss & Main's tag line)... I am happy that I found it at One Kings Lane... because Joss & Main can't be bothered with customer service. I have ordered many items from Joss & Main... this is the first trouble I have had... and when I complained... they removed me from their site... really?

Jossandmain.com is my favorite website for home decor. I recently moved to a new home and I wanted to update my home decor in many rooms, all of the products that I've ordered are superb in style, color and quality. I have not returned one item so far (and I've ordered a lot) and the website gives you great ideas. And now I want to add a coffee bar area to my kitchen and I know Jossandmain will help me with my decor ideas too. Thanks!

Kathy Willborg
Spanaway, WA

What a beautiful and varied collection to choose from! I loved every bit of it! Now if only they could remove the little ticker on the top...

My first review in July was me waiting on orders for 2 chairs an ottoman and 2 end tables. All arrived, perfect condition and r fabulous! Just ordered 4 more chairs for another room! All without shipping which really makes a difference! I wish I could upload fotos to show how they r in my house. I have never reviewed online but my excellent experience with Joss has made me want to share for others who r new at ordering furniture this way. They keep u posted via email on ur order and shipment. The colors have been exactly what I expected... Kudos to their foto peeps on their website!