Joss & MainReviews 1,338

Just today received 2 chairs I ordered from Joss & Main. Unboxed the first one, and though it looked nice, it had a crack on the leg. I assumed it was a superficial blemish, so I sat on it to test it out. It was probably the most uncomfortable chair I have ever sat in, but then, to add insult to injury, the leg broke off! (I am not overweight, btw.) I'm now on the phone with "customer service" and they want to charge me $300 to ship the chairs back. NEVER AGAIN. We have a couch on the way as well, but now there is noooooo way I will accept the delivery of the couch. Can't imagine how much THAT would cost me to ship back! How is this Oman still in business?!?

I ordered some of the products online over the holidays 2014. However, I was disappointed that it took over 2 weeks for the custom jewelry products to came in. It came from a vendor that Joss & Main affiliated with, so my gifts to my sister did make it time for her BD, which was near Christmas. Since then I have been hesitate to order anything from J&M although I do see they have many beautiful home decorations. Last but not least, I would give them 4 stars but their website is very confusing to navigate to view the products. I think they should simplify it so its not too overwhelming.

Has very good buys on unique items for every decorating style

Great site for finding lamps, rugs, accessories, side chairs. Items are well packed, and the one time I had to contact a CSR, I received a prompt answer that solved my problem (chair legs were zipped inside the underside of the chair. I never would have thought to look there!)

However, after experiencing a Gotta Have It moment following an HGTV show they sponsor, I ordered a large sideboard. Delivery company changed the delivery schedule twice, including late the evening before delivery. They showed up hours before the revised time they'd emailed me, and left a mirrored sideboard ON END on my porch, even though it was clearly marked fragile, glass, and this (other) end up. Color of sideboard was also off from what was pictured on website. (BTW, don't tell me it's monitor settings: I viewed it on several computers, and a phone, while I tussled with myself about placing the order), plus it was featured prominently on the TV show, where it was a much brighter, glossier color. (The TV show referred you to their site to find items contestants had used, and J&M would email you a link before the show ended to find them, too.)

To add insult to injury, a couple of days after delivery, I discovered the exact same item for almost $300 less on their parent site, Wayfair. Joss and Main is supposed to be a flash sale site, but the Wayfair had a far better deal. From now on, I will search Wayside prior to purchasing on J&M. TIP: The item names are different, but search keywords from the descriptions and you'll find the item if it's on the other site.

I would not hesitate to use J&M for small items that can be delivered easily via Fedex and the like, but for larger items requiring truck delivery, no way would I do it again unless I could specify any other delivery company than the one they used. And items this large are virtually impossible to return if you don't like them. It's kind of a "learn to love them" moment.