Joss & MainReviews 1,338

I tried to purchase a gift card for my sister (who loves this store) last year and I tried to do it again this year and now I remember why it never went through. The company makes it very difficult to navigate their website. It took me a while to even find the option to purchase a gift card. Once I found that, I tried to add it to the cart to purchase and it gave me an error that said my password is incorrect. No problem, I clicked on the link to reset. Went to my email address and clicked on the reset password link. I type in my password twice and it gives me an error - no details on why it didn't work. It is beyond frustrating! I'll take my money elsewhere.

I write this with sincerity as I know often i question the validity of a review. I have made many, many purchases from Joss and Main and I have never, ever been disappointed in the quality of any of my purchases. I have bought linen and comforters way below that of my favorite department store BB&B for similar items. If I don't need it right away I will look back often and wait until the purchase comes along. I have also purchased glasswares and serving plates, Lighting fixtures and even dish soap! But as my captioned reads it is hard to not look at the site on a regular basis! Thanks for keep quality over quantity and reasonable prices so that I don't break the bank!

I want to say that one of your manager April N. At Joss & Main <*******@wayfair.com> was very helpful and kind to me when I received 4 5-piece Lennox dinnerware set instead of 6 5-piece. I called and spoke with her. She immediately send a e-mail to the shipping company and also send me an e-mail with the tracking # for the remaining 2 sets. I received it the next day. I think because of her professionalism she calmed a VERY UPSET customer and I have placed another order. Thanks April.

I purchased two bookcases from J&M on October 11 for $3300 but only received a single unit on October 30. J&M had both in stock but their supply chain screwed up somewhere and only shipped one. I have been on the phone with their customer service FOUR times for corrective action but the second bookcase will not begin to ship until the end of this week and expected delivery date is December 13. To be fair, the customer representative has gone out her way to fix this problem but she lacks authority.

DO NOT buy from Joss & Main (which is really Wayfair) unless you want to wait TWO MONTHS to receive your merchandise and to waste a lot of time on the phone.