Joss & MainReviews 1,338

I placed an order for a sideboard and painting. Two days later I received an email that my order had been cancelled. I called immediately to find out what had happened and was told that my order had been flagged as fraudulent because my shipping and billing addresses did not match. That is correct, they do not. I had entered the correct billing address to match my credit card and the correct shipping address for the items. Why have an option to enter a separate billing address on the site? Customer service informed me there was nothing that could be done unless I wanted to call my credit card company and change my billing address! Ridiculous. So even though all my information is accurate and I wanted to order these items, they won't allow me to. I regularly order off home shopping sites such as Horchow and One Kings Lane all the same information and no problem. Very disappointed.

It is an absolute pleasure to deal with this company. If you have any questions you may always speak to a person who will help you. I have spoken with members of their staff and I can say that they are absolutely wonderful. They ship your order in a timely fashion. I have ordered things from them numerous times and will continue to do so. I had only one minor problem and they immediately took care of it. Fantastic shopping experience.

I ACCIDENTALLY ordered several items which I thought were simply left in my cart for consideration later. To my shock, every single item was shipped, my account was debited and even though I immediately cancelled the orders, they said it takes a day or so for emails to be reviewed. So... Over the course of nearly three WEEKS, items started arriving. I sent them back immediately but I ended up being stuck with over $165 in fees and shipping costs. And I have nothing to show for it. Be careful.

I ordered twice from Joss & Main and both times was very disappointed. The first was a wall hanging, the frame was broken. I emailed them and instead of taking it back and giving me a refund they sent me another one! Then I ordered a comforter and they sent a totally different one than the one I ordered. So they sent me another one and the quality was poor. I went to return it and they charged me more shipping to return it than the original shipping cost I paid to buy it! $22 to return and $19 to ship it originally. I will never buy from them again!

I have ordered several items in the past few years from Joss and Main. Unfortunately, Joss and Main are not always the best prices! You can find the same products or better for less at TJ Maxx, Marshall's and Ross! The quality is not always the best either.The photo's look amazing but, I have received product that is cheap and went back for a return! Don't get me wrong some of their items are nice but, I have lost faith in the company when I saw the exact same product at a store mentioned above for much less.

After reading this, one will understand the 1 star rating... I just placed an order thinking I would have a place to change my information. There was not such a place. My credit card information has changed since my last order. I am afraid I will not get what I ordered because of this. I sent a private email hoping to get a response before the deadline. Can you please make a page for those like me who have had to change their information because of cards being compromised? It surely would be helpful. Thanks You