JJ's House has a rating of 4 stars from 3,081 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JJ's House most frequently mention customer service, wedding dress and good quality. JJ's House ranks 3rd among Wedding Dresses sites.
Dress is made very good I loved the dress but it was too big so I had to return
I have never been disappointed in anything that I have ordered from JJ's House. Look at their size chart. They are true size to their chart..
Thank you for your positive feedback! We're thrilled to hear you've had a great shopping experience with us.
Thanks for choosing JJ's – it's a pleasure to have you as our valued customer!
Beautiful dress! I will be wearing it for my engagement photoshoot. It fits perfectly, it's very light, the colour is beautiful just like the picture and quality is amazing. Length is a bit long even with heels so will have to shorten it a bit but that's because I'm petit. I really recommend this dress, you won't be disappointed. It arrived in 5 days! It also has pockets (Bonus!)
Thank you for your review.
Your satisfaction is utmost important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day~
I love this pant set. The color is a true Taupe color with a sleeveless lace top, a sheer jacket with lace and pants.
This will be perfect to wear with gold or silver shoes and accessories.
The fabric is a good weight and will be comfortable to wear. Can't wait till my next cruise to take it with me.
JJ'S keep up the good work. This was on a special but makes it even more special.
Dear customer, we cannot be more grateful for you taking the time to write such a detailed review here. As a professional online shop, we always spare no effort to satisfy our customers. Support from customers like you helps our business grow and evolve. Thanks so much for your order.
I am very pleased with JJ's.
I have purchased a gown for my granddaughters wedding this past September, so beautiful. I had many compliments on it the perfect color Aqua, I was able to get matching shoes. Purchased a pearl beaded clutch loved it, many compliments.
Recently purchased a long sleeve beaded top dress and pant set on sale at a wonderful price, Ordered 2 new clutches so beautiful and different perfect price.
I have never had a problem with any returns.
Keep up the good workd JJ's
I will be back again
Hong kong company delivered items 1 month later despite us paying shipping fees, then they were useless as our wedding had past. Endless online chats with representatives to get our return label and lost our money in shipping charges. Avoid at all costs!
Dear customer,
Thank you for your feedback.
We do apologize but after checking for you, we didn't delay your order. One of the item in your order are made to order item, we need 9 -11 days to prepare the order and another 15 - 30 days (super saver shipping you choose) to ship. So we deliver your order in time.
Please contact us us if you need any further help.
If I could leave 0* then I would. Honestly, just avoid this company at all costs. They promise to ship their bridesmaids dresses within 24 hours - when they don't! They promised me (in live chat and on the item listing) they would arrive on the Wednesday, as I had paid for expedited shipping, when they didn't arrive until the Saturday. Getting them to issue me with a returns label was almost impossible - their customer service are literally the stupidest people I've ever come across, and have no brain cells at all between them. Now they've finally refunded me and charged me £3 for the Royal Mail returns label then seemingly another £33.63 to return them to Hong Kong. Absolute scum of the earth.
Dear Tim H,
Thank you for your feedback.
We are sorry to hear that you are not happy with the shopping experience with us. The item in stock is out of stock, so we need to made the item to the order, so we didn't ship the order in 24 hours. We are glad that you are satisfied with our solutions.
Thank you for your cooperation in advance. Hope to hear from you soon.
Horrible products & customer service is even worse. I ordered 2 pairs of shoes from this company only to have them send me shoes with glue all over the heels of both pairs of shoes and the soles coming up all over the place on both pairs. I also paid $20 extra for shipping that was not so speedy. Yet and still I only asked for a $20 refund which they did not agree to. Do not be fooled by the reviews on the site itself, I'm 99.9% sure they delete all bad reviews especially since after you submit one it says that they are monitored.
We placed a special order according to my 11 year olds measurements. The dress is very nice quality and fits great! We don't need the dress until September so I left a little bit of room ro grow. The dress arrived 1 week earlier than anticipated! I will order from this company again for myself!
Thank you for your review.
Your satisfaction is utmost important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day~
Provided all accurate requested measurements, and more sizing info in comments, when ordering a custom order dress. The custom dress was sewn beautifully, but was made about 3 sizes too big across bust and shoulders. The collar design means it can't be altered locally and even if it could, the alterations would be substantially expensive. It looks like the company wants to make things right. I wish the dress was right as it is quite a nice piece.
Dear Susan I.,
Hope you have a nice day. We received your complaint and we are really sorry to bring you all the unhappy experience.
We do apologize that the custom dress doesn't fit you well. We do it strictly to the measurements provided. For other measurements, we will make it according to the measurements you provided. Actually you can also inform us your all measurements and our order-processing department will inform the makers. Please be assured we would solve the issue properly. We have sent the return form and label to you for twice. But it seems that you can not see it. Could you please kindly check the email we sent again for details? Please check your email and if you have any further question, please feel free to contact us again.
Thank you for your cooperation in advance. Hope to hear from you soon.
Ordered a dress for mother of the bride, pictures looked amazing. Paid extra fees for the additional shipping cost.
The dress arrived in a small bag, pulled so tightly that it was unbelievable. Who would ship an expensive gown in that tiny box, air must have been vacuumed out to shrink it down.
What a disappointment! So wrinkled and creases all over the gown!
Thank you for your feedback.
We are sorry to hear that you are not happy with the shopping experience with us. To help solve the problem in a timely manner, could you please give us your order number so that we can continue to deal with your case? You can reply here directly.
Thank you for your cooperation in advance. Hope to hear from you soon.
I've read many reviews, most of them were very bad (I'm Dutch so don't mind my English). I'm writing this review because I want to help others on their search for the right dress. First of all, measure is key! Watch the video to mesure the right parts. Second, to avoid disappointment, read the instructions of the dress. You will read that some lace stay the same color as shown on the picture. I had my dress tailor made, it fits like a glove and the color is exactly like the picture. I'm very happy with my dress and will order from JJ's house again! I'll insert a picture (I hope this helps you to make a decision).
I've been looking at this site for a while and decided to risk a small order...(bad experiences on other sites).
So happy I did. Can't fault the service and speed of delivery. Will certainly order again.
Thank you for your review.
Your satisfaction is utmost important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day~
After reading several reviews I was cautious about ordering but after receiving the dress I am very happy. Colour and style exactly as shown on the website. All up it took 2 weeks from ordering to receiving (probably missed a busy time). No issues with delivery - from China to New Zealand in 6 days.
Fabric and craftsmanship of good quality. Would definitely consider using again
As it's now prom season, many people are looking to buy dresses for the big night! My friend and I recently got prom dresses from JJsHouse and we love them!
This black one fit my friend really well and it looked so good on her. I really loved the blue one that I shared in the picture (the back is my favorite :)) Her's was about $150usd while mine was only $89! We did get it tailored/custom sizing so that does cost extra.
The quality of these are just so amazing for it's price and I'm so glad I didn't spend more than what I did because paying hundreds of dollars for a dress for this one night is erm not exactly worth it so definitely check out their website if you're interested in buying ANY kind of dress!
Ps, they ship internationally too!
Thank you for your review.
Your satisfaction is utmost important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day~
I ordered 4 of my bridesmaid dresses custom size and 3 of them were incorrect.
I have photo evidence of the incorrect sizes but all customer service can say to me is that tape measurements can vary in size which is incredibly incorrect and a stupid thing to say? One of my bridesmaids dresses we ordered in 48 inches length and it has come in 42 inches. I have given JJ house over a week to resolve this but they have now ignored my emails which is extremely unprofessional.
I'm now left with one completely unwearable dress and the other two are going to have to wear dresses that a just to big for them because JJ House have got this wrong and are not doing anything to solve it.
I would not recommend this company to anyone who's planning on putting there faith in them for there special day!
Thank you for your feedback.
After consulting with our dressmaker, we can confirm that the dress was tailored precisely to the measurements you provided. Please refer to the method of measuring Hollow-to-Hem on our website.
Quality assurance pictures have also been sent to your email address. For any additional assistance or clarification, please continue to communicate with our dedicated service team. Thank you for your cooperation and understanding.
I am very satisfied with the service and product
They deliver what is advertised
Thank you for your kind review.
We are glad to hear your recognition of our store. Your affirmation is our greatest encouragement.
We also appreciate your honest feedback about your experience. Hope to serve you again very soon.
Have a nice day~
I was so nervous to shop, let alone purchase online from JJ's. I couldn't imagine the kind of beautiful quality dresses that they make! This will be the 3rd dress that I have purchased from them and I have never been disappointed. The try before you buy is a great option and so easy to use. The styles, the materials the quality of the dresses is amazing.
Thank you for your positive feedback! We're thrilled to hear you've had a great shopping experience with us.
Thanks for choosing JJ's – it's a pleasure to have you as our valued customer!
Other than being a bit long, it is a beautiful dress and the floral embroidery is incredible!
Thank you for your positive feedback! We're thrilled to hear you've had a great shopping experience with us.
Thanks for choosing JJ's – it's a pleasure to have you as our valued customer!
The dress, make and fabric were all excellent. The size was perfect and everybody commented on the color, fabric and perfection. Well done
Thank you for your positive feedback! We're thrilled to hear you've had a great shopping experience with us.
Thanks for choosing JJ's – it's a pleasure to have you as our valued customer!
I ordered 3 try-on dresses for a wedding coming up in September, just to see how different styles would fit. JJs try-on program is perfect. They send them out quick, you try them on, and send them back within 7days. Some of the best money you can spend when looking for something special. Thank you, JJs
Thank you for your positive feedback! We're thrilled to hear you've had a great shopping experience with us.
Thanks for choosing JJ's – it's a pleasure to have you as our valued customer!
Very quick shipment, high quality beautiful dresses, and very easy return process. I ordered 3 more dresses to try on, and I'm very excited to receive them as well. JJ's makes it very easy. Now the hard part will be choosing the right one! Needless to say, I will be a return customer.
Answer: I wear a size 4. I ordered a size 10! The dress still didn't fit. Believe the bad reviews! Now they are offering a 10% return for a stock dress that they say is custom made. DO NOT BUY FROM THIS COMPANY. You have been warned
Answer: It's risky. They have a NO RETURN for any reason policy. Doesn't fit - too bad. Doesn't look like picture - too bad. Don't think that Paypal will help you, they will usually rule that what you got is "substantially similar" to what you ordered. I paid for custom and told them that I am a size 4/6 in the front and a 10/12 in the back because I swim and that I have small bubbies and wear an A cup. I sent multiple measurements, taken by a professional. I got back a dress that would fit a 6 foot tall Dolly Parton. Maybe if you are perfectly proportioned, or if you are ordering something that isn't a garment, you will have better luck. For me, they saw a 38 inch bust measurement and assumed that I am a DD cup. They didn't listen to anything that I told them. I know that there are computer programs that you input a bust, waist and hip measurement and it spits out a pattern. Maybe that is what happened with me. My A cup bubby in that DD cup dress was certainly humorous. On the plus side, it did look good from the back. You should also know that it costs about 5.00 to ship something from China to the US, but that it costs about 45.00 to ship the same thing from the US to China. I had no complaints about the fabrics used, or the amount of time it took to arrive or the packaging. My complaint is that they totally ignored my description of my body. I recommend that you just pay a little bit more and drive to a store and try on dresses if you aren't a perfectly sized body. The "Norton Secured Seal" that JJ's employee is talking about has nothing to do with the merchandise, it just means that the website is safe from malware.
Answer: I do not get my refund money either and I have emailed several emails to your useless customer service. Worst service I have ever had in my life!
Answer: I cannot speak for the location as I live in the UK but I was very impressed with my wedding dress - I did pay the extra 20 pounds or so for them to use my exact measurements, however. The dress was stunning.
Answer: Linda Buyer you should be ashamed of yourselve, and your company! Your customer service dept Sucks and your scamming people out of there hard earned $$$, I think the newsroom should get involved here we are having the same problem with size, order off your size chart, gown gets delivered and like to size s to small could ny even get the zipper up!
Answer: WARNING: DO NOT ORDER FROM THIS COMPANY! They do not follow the return policy they have listed. I contacted them within the week of receiving the dresses that I ordered and they want to just give you a discount to buy more of their items.
Answer: Good decision! You cannot trust all those good reviews on their website because they will not post anything that has anything negative to say. It's pointless. I hope you had a beautiful wedding if it's already occurred and that you loved your wedding gown.
Answer: Dont touch this company I got a dress from them in total cost £160 there was a fault with the jacket and they would take it back, there is no hassle free returns. Then when I posted a bad review they said they would give me a refund and sent me a returns form with an address to where to send the dress. I sent this recorded delivery as JJS house requested and when Royal Mail went to deliver it they refused to take it. Avoid like the plague
Answer: I would suggest you find your garment locate. My reason for suggesting to shop locatebis that you can return or exchange without dealing with a return policy that would cost you money. Before you decide to purchase from this company, look up their reviews and complaints on JJ'S HOUSE. It's better to have a good buying experience as oppose to dealing with a hassle when your event is suppose to be a good experience. Good luck.
Answer: No easy returns! Please don't risk!
Thank you for your positive feedback! We're thrilled to hear you've had a great shopping experience with us.
Thanks for choosing JJ's – it's a pleasure to have you as our valued customer!