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JJ's House

Overview

JJ's House has a rating of 4 stars from 3,081 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JJ's House most frequently mention customer service, wedding dress and good quality. JJ's House ranks 3rd among Wedding Dresses sites.

service
447
value
423
shipping
438
returns
321
quality
399
This company does not typically respond to reviews
+466
How would you rate JJ's House?
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New York
1 review
0 helpful votes
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Beautiful dress
December 9, 2024

Dress is made very good I loved the dress but it was too big so I had to return

Date of experience: November 29, 2024
JJ's House R. JJ's House Rep
5 months ago

Thank you for your positive feedback! We're thrilled to hear you've had a great shopping experience with us.

Thanks for choosing JJ's – it's a pleasure to have you as our valued customer!

Florida
1 review
1 helpful vote
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Excellent Website
November 15, 2024

I have never been disappointed in anything that I have ordered from JJ's House. Look at their size chart. They are true size to their chart..

Date of experience: November 5, 2024
JJ's House R. JJ's House Rep
6 months ago

Thank you for your positive feedback! We're thrilled to hear you've had a great shopping experience with us.

Thanks for choosing JJ's – it's a pleasure to have you as our valued customer!

GB
1 review
10 helpful votes
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Gorgeous dress!
April 25, 2021

Beautiful dress! I will be wearing it for my engagement photoshoot. It fits perfectly, it's very light, the colour is beautiful just like the picture and quality is amazing. Length is a bit long even with heels so will have to shorten it a bit but that's because I'm petit. I really recommend this dress, you won't be disappointed. It arrived in 5 days! It also has pockets (Bonus!)

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+1
Date of experience: April 25, 2021
JJ's House R. JJ's House Rep
over a year old

Thank you for your review.

Your satisfaction is utmost important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.

Have a nice day~

Delaware
1 review
0 helpful votes
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An Elegant Taupe Color 3 piece Pant Set
September 13, 2024
Updated review

I love this pant set. The color is a true Taupe color with a sleeveless lace top, a sheer jacket with lace and pants.
This will be perfect to wear with gold or silver shoes and accessories.
The fabric is a good weight and will be comfortable to wear. Can't wait till my next cruise to take it with me.
JJ'S keep up the good work. This was on a special but makes it even more special.

Date of experience: September 3, 2024
JJ's House R. JJ's House Rep
8 months ago

Dear customer, we cannot be more grateful for you taking the time to write such a detailed review here. As a professional online shop, we always spare no effort to satisfy our customers. Support from customers like you helps our business grow and evolve. Thanks so much for your order.


Very Pleased with JJ's
November 3, 2023
Previous review

I am very pleased with JJ's.
I have purchased a gown for my granddaughters wedding this past September, so beautiful. I had many compliments on it the perfect color Aqua, I was able to get matching shoes. Purchased a pearl beaded clutch loved it, many compliments.
Recently purchased a long sleeve beaded top dress and pant set on sale at a wonderful price, Ordered 2 new clutches so beautiful and different perfect price.
I have never had a problem with any returns.
Keep up the good workd JJ's
I will be back again

Date of experience: November 3, 2023
Canada
1 review
6 helpful votes
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Hong kong company delivered items 1 month later despite us paying shipping fees, then they were useless as our wedding had past. Endless online chats with representatives to get our return label and lost our money in shipping charges. Avoid at all costs!

Date of experience: March 19, 2021
JJ's House R. JJ's House Rep
over a year old

Dear customer,

Thank you for your feedback.

We do apologize but after checking for you, we didn't delay your order. One of the item in your order are made to order item, we need 9 -11 days to prepare the order and another 15 - 30 days (super saver shipping you choose) to ship. So we deliver your order in time.

Please contact us us if you need any further help.

Greece
1 review
13 helpful votes
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Avoid at all costs!
October 7, 2021

If I could leave 0* then I would. Honestly, just avoid this company at all costs. They promise to ship their bridesmaids dresses within 24 hours - when they don't! They promised me (in live chat and on the item listing) they would arrive on the Wednesday, as I had paid for expedited shipping, when they didn't arrive until the Saturday. Getting them to issue me with a returns label was almost impossible - their customer service are literally the stupidest people I've ever come across, and have no brain cells at all between them. Now they've finally refunded me and charged me £3 for the Royal Mail returns label then seemingly another £33.63 to return them to Hong Kong. Absolute scum of the earth.

Date of experience: October 6, 2021
JJ's House R. JJ's House Rep
over a year old

Dear Tim H,

Thank you for your feedback.

We are sorry to hear that you are not happy with the shopping experience with us. The item in stock is out of stock, so we need to made the item to the order, so we didn't ship the order in 24 hours. We are glad that you are satisfied with our solutions.

Thank you for your cooperation in advance. Hope to hear from you soon.

Florida
1 review
11 helpful votes
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Horrible products & customer service is even worse. I ordered 2 pairs of shoes from this company only to have them send me shoes with glue all over the heels of both pairs of shoes and the soles coming up all over the place on both pairs. I also paid $20 extra for shipping that was not so speedy. Yet and still I only asked for a $20 refund which they did not agree to. Do not be fooled by the reviews on the site itself, I'm 99.9% sure they delete all bad reviews especially since after you submit one it says that they are monitored.

Date of experience: August 13, 2019
Rhode Island
1 review
2 helpful votes
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Special Order
May 31, 2022

We placed a special order according to my 11 year olds measurements. The dress is very nice quality and fits great! We don't need the dress until September so I left a little bit of room ro grow. The dress arrived 1 week earlier than anticipated! I will order from this company again for myself!

Date of experience: May 31, 2022
JJ's House R. JJ's House Rep
over a year old

Thank you for your review.

Your satisfaction is utmost important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.

Have a nice day~

Pennsylvania
2 reviews
1 helpful vote
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Provided all accurate requested measurements, and more sizing info in comments, when ordering a custom order dress. The custom dress was sewn beautifully, but was made about 3 sizes too big across bust and shoulders. The collar design means it can't be altered locally and even if it could, the alterations would be substantially expensive. It looks like the company wants to make things right. I wish the dress was right as it is quite a nice piece.

Date of experience: August 14, 2021
JJ's House R. JJ's House Rep
over a year old

Dear Susan I.,

Hope you have a nice day. We received your complaint and we are really sorry to bring you all the unhappy experience.

We do apologize that the custom dress doesn't fit you well. We do it strictly to the measurements provided. For other measurements, we will make it according to the measurements you provided. Actually you can also inform us your all measurements and our order-processing department will inform the makers. Please be assured we would solve the issue properly. We have sent the return form and label to you for twice. But it seems that you can not see it. Could you please kindly check the email we sent again for details? Please check your email and if you have any further question, please feel free to contact us again.

Thank you for your cooperation in advance. Hope to hear from you soon.

California
1 review
3 helpful votes
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Poor customer service
April 26, 2022

Ordered a dress for mother of the bride, pictures looked amazing. Paid extra fees for the additional shipping cost.
The dress arrived in a small bag, pulled so tightly that it was unbelievable. Who would ship an expensive gown in that tiny box, air must have been vacuumed out to shrink it down.
What a disappointment! So wrinkled and creases all over the gown!

Date of experience: April 25, 2022
JJ's House R. JJ's House Rep
over a year old

Thank you for your feedback.

We are sorry to hear that you are not happy with the shopping experience with us. To help solve the problem in a timely manner, could you please give us your order number so that we can continue to deal with your case? You can reply here directly.

Thank you for your cooperation in advance. Hope to hear from you soon.

Netherlands
1 review
3 helpful votes
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I love my dress
June 26, 2019

I've read many reviews, most of them were very bad (I'm Dutch so don't mind my English). I'm writing this review because I want to help others on their search for the right dress. First of all, measure is key! Watch the video to mesure the right parts. Second, to avoid disappointment, read the instructions of the dress. You will read that some lace stay the same color as shown on the picture. I had my dress tailor made, it fits like a glove and the color is exactly like the picture. I'm very happy with my dress and will order from JJ's house again! I'll insert a picture (I hope this helps you to make a decision).

Date of experience: June 24, 2019
GB
1 review
0 helpful votes
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Excellent selection and service
July 1, 2021

I've been looking at this site for a while and decided to risk a small order...(bad experiences on other sites).
So happy I did. Can't fault the service and speed of delivery. Will certainly order again.

Date of experience: July 1, 2021
JJ's House R. JJ's House Rep
over a year old

Thank you for your review.

Your satisfaction is utmost important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.

Have a nice day~

New Zealand
1 review
1 helpful vote
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After reading several reviews I was cautious about ordering but after receiving the dress I am very happy. Colour and style exactly as shown on the website. All up it took 2 weeks from ordering to receiving (probably missed a busy time). No issues with delivery - from China to New Zealand in 6 days.
Fabric and craftsmanship of good quality. Would definitely consider using again

Date of experience: June 24, 2014
TW
98 reviews
48 helpful votes
Follow J F.
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As it's now prom season, many people are looking to buy dresses for the big night! My friend and I recently got prom dresses from JJsHouse and we love them!

This black one fit my friend really well and it looked so good on her. I really loved the blue one that I shared in the picture (the back is my favorite :)) Her's was about $150usd while mine was only $89! We did get it tailored/custom sizing so that does cost extra.

The quality of these are just so amazing for it's price and I'm so glad I didn't spend more than what I did because paying hundreds of dollars for a dress for this one night is erm not exactly worth it so definitely check out their website if you're interested in buying ANY kind of dress!

Ps, they ship internationally too!

Date of experience: May 12, 2021
JJ's House R. JJ's House Rep
over a year old

Thank you for your review.

Your satisfaction is utmost important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.

Have a nice day~

GB
1 review
0 helpful votes
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DO NOT ORDER
August 5, 2024

I ordered 4 of my bridesmaid dresses custom size and 3 of them were incorrect.

I have photo evidence of the incorrect sizes but all customer service can say to me is that tape measurements can vary in size which is incredibly incorrect and a stupid thing to say? One of my bridesmaids dresses we ordered in 48 inches length and it has come in 42 inches. I have given JJ house over a week to resolve this but they have now ignored my emails which is extremely unprofessional.

I'm now left with one completely unwearable dress and the other two are going to have to wear dresses that a just to big for them because JJ House have got this wrong and are not doing anything to solve it.

I would not recommend this company to anyone who's planning on putting there faith in them for there special day!

Date of experience: July 25, 2024
JJ's House R. JJ's House Rep
9 months ago

Thank you for your feedback.

After consulting with our dressmaker, we can confirm that the dress was tailored precisely to the measurements you provided. Please refer to the method of measuring Hollow-to-Hem on our website.

Quality assurance pictures have also been sent to your email address. For any additional assistance or clarification, please continue to communicate with our dedicated service team. Thank you for your cooperation and understanding.

Florida
1 review
0 helpful votes
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Excellent quality
October 21, 2024

I am very satisfied with the service and product
They deliver what is advertised

Date of experience: October 10, 2024
JJ's House R. JJ's House Rep
7 months ago

Thank you for your kind review.

We are glad to hear your recognition of our store. Your affirmation is our greatest encouragement.

We also appreciate your honest feedback about your experience. Hope to serve you again very soon.

Have a nice day~

Arizona
1 review
1 helpful vote
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Great Experience!
August 11, 2024

I was so nervous to shop, let alone purchase online from JJ's. I couldn't imagine the kind of beautiful quality dresses that they make! This will be the 3rd dress that I have purchased from them and I have never been disappointed. The try before you buy is a great option and so easy to use. The styles, the materials the quality of the dresses is amazing.

Date of experience: August 1, 2024
JJ's House R. JJ's House Rep
9 months ago

Thank you for your positive feedback! We're thrilled to hear you've had a great shopping experience with us.

Thanks for choosing JJ's – it's a pleasure to have you as our valued customer!

Texas
1 review
0 helpful votes
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Beautiful fabric and very well made!
October 9, 2024

Other than being a bit long, it is a beautiful dress and the floral embroidery is incredible!

Date of experience: September 29, 2024
JJ's House R. JJ's House Rep
7 months ago

Thank you for your positive feedback! We're thrilled to hear you've had a great shopping experience with us.

Thanks for choosing JJ's – it's a pleasure to have you as our valued customer!

New Zealand
1 review
1 helpful vote
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Excellent purchase
July 23, 2024

The dress, make and fabric were all excellent. The size was perfect and everybody commented on the color, fabric and perfection. Well done

Date of experience: July 12, 2024
JJ's House R. JJ's House Rep
10 months ago

Thank you for your positive feedback! We're thrilled to hear you've had a great shopping experience with us.

Thanks for choosing JJ's – it's a pleasure to have you as our valued customer!

Pennsylvania
1 review
0 helpful votes
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Awesome, as always
July 9, 2024
Updated review

I ordered 3 try-on dresses for a wedding coming up in September, just to see how different styles would fit. JJs try-on program is perfect. They send them out quick, you try them on, and send them back within 7days. Some of the best money you can spend when looking for something special. Thank you, JJs

Date of experience: June 29, 2024
JJ's House R. JJ's House Rep
10 months ago

Thank you for your positive feedback! We're thrilled to hear you've had a great shopping experience with us.

Thanks for choosing JJ's – it's a pleasure to have you as our valued customer!


SUPER SATISFIED
June 30, 2023
Previous review

Very quick shipment, high quality beautiful dresses, and very easy return process. I ordered 3 more dresses to try on, and I'm very excited to receive them as well. JJ's makes it very easy. Now the hard part will be choosing the right one! Needless to say, I will be a return customer.

Date of experience: June 30, 2023