Overview
JJ's House has a rating of 4 stars from 3,080 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JJ's House most frequently mention customer service, wedding dress and good quality. JJ's House ranks 3rd among Wedding Dresses sites.
I am very disappointed in this company. How can you take someone's money and not deliver what you charged for? Disgusting and distasteful. I ordered a dress which was supposed to arrive between 17-21. The dress didn't arrive neither do I get an update on the status of the order. Bad experience and never ordering again
My dress is supposed to be a US 20 with all the measurements that entails. I got the dress today and it is a full 6 inches smaller on every measurement that they claim that it should be. I can take in, but I can't let out half a foot. Total waste of time and money. Now, I must search for another dress for my daughter's wedding next month.
Also, the champagne I got is very gold. I am not sure the color is correct. Super thin dress, cheap materials. Very dissatisfied with this purchase.
Update：
Dear Momma，
We have sent email to your mailbox but got no response. Could you please reply to us so we can solve the problem for you as soon as possible?
Thank you for your understand and looking forward to your reply.
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Replied on Feb 14th:
Dear Momma，
Hope you have a nice day. We received your complaint and we are really sorry to bring you all the unhappy experience.
We are sorry that the dress did not meet your expectations. Normally, our dresses are made according to the size chart. On the basis of that, the dress will allow for some stretching room for the wearer. However, you told us your dress is smaller. We attach great importance to this problem and have sent you an email to learn more about the situation.
Due to shooting or display reasons, the picture will deviate from the actual product. We are sorry for the colour aberration due to camera, light, shooting angles, displayers etc.
Thank you for your time. Hope to hear from you soon.
Ordered a dress for mother of the bride, pictures looked amazing. Paid extra fees for the additional shipping cost.
The dress arrived in a small bag, pulled so tightly that it was unbelievable. Who would ship an expensive gown in that tiny box, air must have been vacuumed out to shrink it down.
What a disappointment! So wrinkled and creases all over the gown!
Thank you for your feedback.
We are sorry to hear that you are not happy with the shopping experience with us. To help solve the problem in a timely manner, could you please give us your order number so that we can continue to deal with your case? You can reply here directly.
Thank you for your cooperation in advance. Hope to hear from you soon.
I ordered a dress and matching skirt on this site to wear to a wedding. The dress had a few custom measurements about the waist but somehow they sent it cut at the wrong length? The skirt was reportedly delivered but I never received it. When I contacted them (multiple times) they refused to take responsibility and made me inquire with THEIR carriers. They offered a 40% discount - making me bear the brunt of a loss that was their duty to prevent. Now I'm out $330 with no outfit for my event. I will never give them business again!
Update:
Ok, this is rich. I called my credit card company to dispute the charge and when I explained the situation with the rep - without even hearing the name of the company - she goes, 'Is that JJ's House? My wedding was last year and they lost my dress twice and finally delivered the third time. Then they fought me on the refunds for the first two missing orders!' Apparently, this is a pattern with them.
Dear Betsy,
We are sorry for the inconvenience caused.
Here we checked that you have filed a Paypal dispute. Our dispute specialist will be following up your case. Please be assured that we will keep on solving your problem to your satisfaction.
Thank you again for your time.
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Dear Betsy,
Thank you for your feedback.
We are sorry to hear that you are not happy with the shopping experience with us. To help solve the problem in a timely manner, could you please give us your order number so that we can continue to deal with your case? You can reply here directly.
Thank you for your cooperation in advance. Hope to hear from you soon.
I tried on a few dresses a couple of times and getting them was quick and easy. The quality of all of them were excellent and returning them was just as easy. I found the perfect dress for my son's wedding in march2025 and even told the mother of the bride and she will be trying some on herself. Very pleased with JJ's!
Dear customer, we cannot be more grateful for you taking the time to write such a detailed review here. As a professional online shop, we always spare no effort to satisfy our customers. Support from customers like you helps our business grow and evolve. Thanks so much for your order.
I ordered several pairs of ballroom shoes for a show. The order was processed quickly but the tracking number and subsequent emails name me think this is a scam. Shoes have not arrived, tracking number is not tracking anything and only a partial refund has been given instead of a full one seeing nothing has arrived. It's very disappointing. Questions about the whereabouts of the product were never clearly answered. Very little help was given in trying to find the products first, only offers of refunds.
Dear customer,
Thank you for your feedback.
We are sorry to hear that you are not happy with the shopping experience with us. To help solve the problem in a timely manner, could you please give us your order number so that we can continue to deal with your case? You can reply here directly.
Thank you for your cooperation in advance. Hope to hear from you soon.
The dress dis not resemble photo. I returned it, noting on website it said within 7 days. There was no return information in the package, only a returns address on the box. When I replied to an email saying I'd returned dress I had a rude email back informing me that I'd only receive 40% of a refund due to me not including a returns form with the dress which they would have sent. The process was completely unclear and I wonder if this is how they make their money because the dresses certainly won't.
Dear customer,
We are sorry to hear that you return the package without our approval and the return form. It is clearly stated on our website that we cannot process any products that are returned without our prior knowledge. You can go to https://www.jjshouse.com/about/help.php?page_id=198 to have a check.
If you want to process return, you could apply on the website or contact us to get the return form. We do care your shopping feeling, have sent you email with deatils, please check it at your convenience.
Please contact us via email if you need any further assistance.
I decided to send the EXACT measurements as requested for them to alter my dress. They basically took a dress too large for my frame and cut the h an inch above my ankles. So with shoes, it's 3" too short. The waist was not lifted so it looks ridiculous. Of course they would do nothing but send back a measly 20% for a dress that can not be worn and must be replaced! I would never shop here.
Dear customer,
Hope you have a nice day. We received your complaint and we are really sorry to bring you all the unhappy experience.
Please be assured that the dress is made according to the measurements provided strictly, otherewise we will not send it to you. We are really sorry to hear that you are not satisfied with the 40% refund we reached agreement on Jul 25.
Please be assured we would solve the issue properly. We have sent the solutions to your email. Please check your email and if you have any further question, please feel free to contact us again.
Thank you for your cooperation in advance. Hope to hear from you soon.
I looked everywhere for a dress for my daughter's wedding and found the perfect choice at JJ's House. Try on was easy and sending dresses back and forth through the mail was much easier than I imagined. It was a great experience.
Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you had a great experience shopping with us. Your satisfaction is our top priority, and it's always incredibly rewarding to know that we've met your expectations.
We truly appreciate your support and trust in our brand. If there's anything else we can assist you with or if you have any further feedback to share, please don't hesitate to reach out. We look forward to serving you again in the future!
My daughter ordered a dress for her prom. The dress was nice but didn't fit. She reached out to their customer service/support several times inquiring about returning the item. When no response was received after several weeks, she decided to respond to the order confirmation email. Amazingly, her message was answered but since too much time had passed, they refused to offer any return options. This company plays games with peoples money. My daughter learned a valuable lesson. Dishonest companies are out there. We will avoid JJ's House for any future dress purchases and we will make it a point to tell as many people as possible about how dishonest this company is... I cut and pasted my daughters email below. Response just stated she was passed the 14 day period and a return label was not an option...
Hello, my name is_____ and I have sent multiple requests for help through you website and a couple of emails. I have not received an answer form anything so I decided to reply to this email. I have been trying to return a dress i ordered from your website but I cannot get the return label and your website wont let me access it so im not sure how to proceed. Please let me know what I should do. Thank you for your time.
Horrible that she had to experience horrible customer service. JJ's House only care about making money... We will be donating this dress to charity since there as still some good people left in this world.
We understand your situation. Upon review, your item was delivered on April 1st, and we received your first request to return the dress on May 8th, which exceeded our return initiation period. Our policy allows customers to initiate returns directly online within 14 days of receipt, ensuring sufficient time for decisions without needing to contact our service team, which may operate across different time zones.
Thank you for your understanding.
I purchased 3 wedding dresses and it took a month after payment for the dresses to be shipped. The dresses have still not been delivered and although I have given the company proof via royal mail who conformed in writing my order hasn't been delivered, they have still refused to give me a refund. They will only give me 50% of my money back. The customer service is disgusting and I am forced to seek further action. Please do not purchase from this scam company!
Dear customer,
Thank you for your feedback.
We do apologize but please kindly note that almost all the dresses on our website are made to order, for your items, we need 15 - 18 days to prepare the item and another 5 - 8 days to ship. As checking with your tracking number, your order has been delivered on 2020-11-13. We do apologize that your local company not allowed us to contact them. Please be assured we would solve the issue properly. We have sent the solutions to your email. Please check your email and if you have any further question, please feel free to contact us again.
Thank you for your cooperation in advance. Hope to hear from you soon.
Bought dress and returned the ff day and email the proof. I emailed again the proof fr canada post tracking that they received it april 19 2021 and now May 12 2021 they did not email me back and haven't received the refund yet. Upon writing this, i got email fr them at around 4:35 MT may 12, asking for order no after 2 follow ups. They are not true to their promise that refund will take to 5-10 days once they received the item!
Dear customer,
Hope you have a nice day. We received your complaint and we are really sorry to bring you all the unhappy experience. Please be assured we would solve the issue properly. We have sent the solutions to your email. Please check your email and if you have any further question, please feel free to contact us again.
Thank you for your cooperation in advance. Hope to hear from you soon.
I ordered shoes on May 5th for my daughter.
The website says 7-8 days processing and 2-6
Days shipping. It has been 21'days and I still don't have the shoes. My daughter need them for Friday. I have reached out to customer service twice and they are giving me b. S answers. I will NEVER order from this site again.
I ordered two gowns from JJ's house for my son's upcoming wedding. I chose one of them, but ordered it in a different color, after being assured by customer service that I could return the gowns I did not want. I am trying to go about returning these two gowns, but every step is leading to a dead end. Customer service (accessible only via chat) has told me repeatedly that they have made a ticket for the return and I would be contacted with the next steps to complete the return. This has not happened. I have absolutely no recourse. The number that I found to reach the company says it is disconnected. My emails have not been responded to. I feel that this is a total and complete scam! I am only given 14 days to return, and this runaround is costing me all of them. This is obviously purposeful on their part. STAY AWAY FROM THIS COMPANY! I am looking into next steps to take action against the company.
Dear customer,
Thank you for your feedback.
We have checked for you that you have created your return already. And our customer has replied to your email already. We do contact our customers when necessary; however, because of the significant time difference between us, we really do not want to disturb our customers when they are having a rest. So email is really not a bad choice for both of us.
Please contact us if you need any further help.
I bought ceramic wedding favors for my guests and received half of them broken. The packaging had no padding. Once I contacted JJ House to ask for assistance they asked me to send pictures which I did. I then got an email saying the will provide a 50% store credit or a 40% refund. I selected the 40% refund as I did not want to spend more money at JJ House. Today I received a $55 credit to my PayPal account. They gave me a $55 credit on a $460 bill (not 40%). I am now left with a $405 bill and a bunch of garbage because they didn't properly pack the shipment. The price is attractive but you are buying garbage. BE CAREFUL!
Dear customer,
Thank you for your feedback.
Sorry for the wrong refund amount. Please be assured that we have corrected the refund amount and you will get the refund soon.
Please contact us if you need any further help.
I was expecting this site to be a scam after seeing some bad reviews from Reddit, but nope, it is absolutely legit. I received my order lightning fast (like 4 days?) and they were exactly as shown on the website. They didn't look like those Shein/Wish reality vs expectation dresses like I was afraid. What you see is actually what you get - these clothes are nice quality! Definitely try them out!
Thank you for your positive feedback! We're thrilled to hear you've had a great shopping experience with us. Providing reasonable prices, good quality, and fashionable items is our goal. We appreciate your loyalty and trust.
Thanks for choosing JJ's – it's a pleasure to have you as our valued customer!
So I had ordered a 6.5 shoe and the shoes that they sent me were definitely a 7. No big deal, I figured I would just contact them for an exchange, well they don't except exchanges only returns, and when they send you the new pair you still have to pay for the shipping Again. OK fine no big deal, I contacted the site twice and they kept telling me that they would send me a return slip within 24 hours and never sent it to me. And they just kept telling me contact us back in 24 hours. It really seems like the site is designed to make returns impossible so that you have to purchase another item. I won't be purchasing from them again
Update:
Dear Michael,
We have been following up your case as soon as you contacted us. We checked that we have not received your return package. Could you please provide us the tracking number and the used logistics company so that we can track for you better?
Hope to hear from you soon.
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Hi,
Thank you for sharing your feedback with us. We are so sorry for the inconvenience caused. We hope you understand that we have our own sizing chart to follow. We suggest you place order according to measures in our sizing chart.
Please be assured that we will keep improving and provide better items and service to our customers. Our team have sent the return instructions and return label, we hope you can check your email.
Should you have any questions, feel free to let us know.
Have a nice day.
I ordered a dress in the incorrect size, but was fortunate enough to be able to email the company and they changed it with no fuss. Their customer service is top notch... other companies should take note! Wonderful experience.
I threw my shoes out as soon as they arrived. Its purely fabric and its warped from the glue holding everything together. Theres no solid base so even a few hours of dancing would make these fall apart. Dont buy these!
Dear customer,
Hope you have a nice day. We received your complaint and we are really sorry to bring you all the unhappy experience. Please be assured we would solve the issue properly. We have sent the solutions to your email. Please check your email and if you have any further question, please feel free to contact us again.
Thank you for your cooperation in advance. Hope to hear from you soon.
I'm shopping for my son's wedding and love the try before you buy aspect. I'm not sure about my size and don't want to purchase something & have it not fit. I live rural, so there are no bridal shops within a 100 mile radius from me, so this was convenient.
Dear customer, we are really happy to hear that you are satisfied with this shopping experience with us.
For better viewing and tracking, we highly recommend downloading our apps.
IOS:
https://apps.apple.com/us/app/jjshouse-bridesmaid-dresses/id1502211753
Android:
Https :// play.google.com/store/apps/details?id=com.house.jjs&referrer=utm_source%3Dapp%26utm_medium%3DWEB%26utm_campaign%3Dandroid_sidebar_download
Have a wonderful day!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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Update:
Dear Marvele,
We have been following up your case as soon as you contacted us. It shows that your problem has been sloved. If you have further problems, please feel free to let us know. We are always at your service ❤️
Have a nice day.
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Replied on Dec 28th:
Dear Marvele,
Hope you have a nice day. We received your complaint and we are sorry to hear that you have not received your order.
After checking your order was shipped out on December 11th and it is still in transit now. We are sorry that your parcel was delayed. Your shopping experience is very important to us. The solution and updated logistics information has been sent to you. Please check you mailbox at your convenience.
Actually, you can contact our customer service to check it. As long as you contact us, we will definitely solve the problem for you~
Thank you for your time.