JJ's House

How is it I've paid £154 for an outfit with postage ( which I thought was £16 - expensive at best!) I work in retail and we never charge that amount! My refund was £113 so I've lost £ 40 returning a sub standard outfit!
Think trading standards need to look into this practice!

They don't custom made anything. They make you pay more but when the dress arrives it has nothing to do with your size, the quality is awful. They are based in Hong Kong and not UK, worst experience ever. Run from them.

BUYER BEWARE! Don't order before reading!

I ordered a custom made outfit for my son's wedding from JJsHouse.com It was late. I checked the tracking. It stopped in NYC. I have contacted them several times. They are not replacing it, or refunding me. They said it's not their responsibility once the shipper has it. They offered to refund me for 1/2 of my shipping cost. 11$. Their customer service just stinks. If you're on a budget, don't even entertain the idea because you could very well end up buying two dresses if the one from JJSHouse never shows up!

I recently returned a chiffon bolero jacket weighing 2-3 ounces. Not wishing to spend $30-40% of the items value to get a tracking number I returned it to the company via priority mail with their form inside the package as directed. My return address was clearly written. Well, a month has passed and sure enough they are saying it was not received. I consider this highly unlikely! Back & forth with their customer service and bottom line is they refuse to refund my $28. Perhaps now they can sell it to collect an additional $28 but, they have lost me (and maybe others here who value customer service and a reasonable return policy) as a customer. I have two more family weddings upcoming and will NOT be looking for my dresses at JJ's House!

Don't trust JJhouse! I ordered 3 dresses since 10/30/22 and still haven't received them.Then Scheduled arrival was 11/16-29/22 Today is 12/09/22 and it's close to the new year. If you see this don't waste your money because you most likely won't get the order. It's been over a month.

I ordered dress in plenty of time. Several conversations regarding not receiving it when promised, on the first date(s), took place (see picture from 7/22. Dates on bottom right). Another promised date came and went as did the event. If you return your item(s) plan on getting back significantly less than you paid. They have various fees that are subtracted from your purchase price. Their response: "We understand your feelings and frustrations" and then they continued listing the five fees that would be included: "5% restocking fee..., shipping fee, label fee, part of the VAT, and shipping insurance."

Told me it'd be $8 to return, but charged me $25 and refused to honor it. I spent $119 and only got $85 returned. Also, they sew bra cups into their garments not taking into account that all body types are different. I had 4 breasts in that dress. Also, the hem for the lining was straight, the top layer was handkerchief chiffon, creating an ugly silhouette.

They sent me a defected dress with uneven lining and refused to refund saying you can't return final sale items. The color they showed in the picture was totally different than the one I received as well. This store is such a joke and I honestly regret buying anything from them after seeing the terrible customer service.

Update: The company refers in their comment to that box of terms and conditions you check which says that final piece items may have minor defects, and the one I received has a MAJOR defect. They also say here we sent you an email with suggested solutions and I don't find it anywhere!

I'm having issues with logging into my account and haven't received any response back from customer service. I purchased three dresses and have spent a lot of money. I'm worried my wedding dress won't arrive on time and can't reach anyone. Disappointed.

Up until recently I never had a bad thing to say about them but they have gone downhill in my books very fast! A friend had ordered a dress in JANUARY that was to be dispatched February 15. No dispatch email came. So we contacted them through email and Facebook. Got one response off them on messenger to say they'll email my friend regarding her dress. It is now February 21st and still no email and now they won't answer our queries! She then posted a negative review here and they contacted her immediately! They said they will refund her if she takes the bad review down! Absolutely disgraceful customer service I'm never recommending JJ's House to anyone ever again!

Placed an order almost a month ago, no order & good luck trying to get in contact with someone. Checked with their customer service prior to placing order re: shipping & return policy, items ordered were not "custom" but standard size items, seems I was sold a lot of bs, when I stated to cancel my order they then responded they would only refund 40% of my almost $300 that they debited right away. How are these people able to get away with this nonsense? Does anyone have advise how to resolve with these people? Can the Better Business Bureau help?

I ordered a dress, took almost a month to arrive, and the "off shoulder" sit for the straps is bulky and doesn't lay on the arms, as well as it smells strongly of fish. I asked to send it back immediately and they want 10% restocking fee even though I am returning with tags right away. I also ordered two necklaces (matching ones) for kids and one stretches and the other doesn't even get over a small kids head. They also are making me pay to ship it back. I am now out almost $40 because of their poor quality items.

Never received the item. Order stated as completed on website. Would not send a replacement. Had to pay for two dresses. Did not honor shipping insurance - don't bother paying it, it means nothing. After a month and a half and a wedding in two weeks they refuse to acknowledge something is not right and will not help with resolving the issue. Very generic, cut and paste responses by email. Unable to be reached by phone. Frustrating, infuriating and awful business practices

Before purchasing 3 dresses the chat agent told me I could return my order if they didn't fit or the style was not right for the event. After, placing the order I received an email and message on the app asking which one was I actually going to keep…. I purchased standard sizes and styles, nothing custom made. Very upset with their customer service.

My experience with this site was wonderful. I found a wedding dress on jjshouse that I liked better than anything else I had seen in real life, and after agonizing for several months, I finally ordered it with custom tailoring. I'm so glad I did, it turned out absolutely beautiful. However, I have to add - the dress I wanted was a very simple, just ivory chiffon with no lace, beading, or frills. I also don't think it required a lot of tailoring as I am fairly skinny and average height. I was expecting it to take at least a month and the package arrived in ten days with barely a wrinkle in the dress! They also gave me a $30 credit after I wrote a review, which was awesome. Overall my experience was superb, but I did keep things very simple.

Horrible products & customer service is even worse. I ordered 2 pairs of shoes from this company only to have them send me shoes with glue all over the heels of both pairs of shoes and the soles coming up all over the place on both pairs. I also paid $20 extra for shipping that was not so speedy. Yet and still I only asked for a $20 refund which they did not agree to. Do not be fooled by the reviews on the site itself, I'm 99.9% sure they delete all bad reviews especially since after you submit one it says that they are monitored.

I tried returning a dress that had damaged fabric when it arrived. After jumping through all the hoops of their return maze (submitting forms, sending photos, emails, etc.) the return was never accepted within the return window. Ridiculous and false promises with the return policy. They should just be honest and say no returns accepted!

Hi, I didn't read any reviews before I ordered a dress. Good thing! It would have just made me worry, and I don't need that on top of planning a wedding in 45 days! I ordered on Sept. 2,2020, and the dress came yesterday Sept. 17,2020. Jjshouse makes their dresses from scratch, so the dress we received fits perfectly. Pretty awesome considering nothing fit at any of the bridal shops around here (Utah). Keeping in mind the dresses were made in China and shipped here. If you don't have 20 days to wait for a dress buy one off the rack and have it tailored. As for JJshouse dresses, totally worth the wait! I ended up with a beautiful, "made to order" dress at a reasonable price.

It is NOT a trust store at all. They sent me a dress that is damaged, has a very poor quality and several markings, which are clearly visible over all on the dress, particularly on the front side. I cannot wear this dress at all.
The dress costed 158. After an intensive exchange of messages, they offered a maximum refund of only 40%(ca. 62)!
Also, I had described this situation in my review at JJsHouse website and it is nowhere to be seen on their website. This explains the fact that you can only see positive reviews on their website.