Jet

This has become my Go To for online purchases. I can get anything from groceries to exercise equipment (and have). They used to have fresh/perishable groceries but I don't know if they still do that. The prices are good and the service is even better. I recently ordered two small items that did not ship and they, subsequently, cancelled both items. They credited my account for $5 each item just for the inconvenience. Anytime that I've had an issue with an order the service is immediate and excellent. Yes, there are quirks here and there (clothing selection and prices need a lot of work); but overall, I can't complain and will continue to use them.

If I could give less I would. Leads were bogus. When I would listen during they make the appointments you could hear the client tell them right out they are NOT ready yet they talk them into appt just to get off the phone. I call and they either don't answer or they tell me they are not looking. I asked for my refund and as expected ZERO. Many others had the SAME complaint and bogus to no leads. Ask me I will show you their comments in group FB

I liked the site has some products i can't easily find sometimes good prices, good customer service but I constantly forget to not buy paper towels from them. Their default delivery is courier 8-9 AM on a weekend. Rather than leaving it with my doorman they wake me up to want to give some paper towels when I went to bed at 4AM the night before. I complained to customer service they said if I want to choose my time it's 9.99. That feels like extortion to not torture me. Just because they insist on having my doorman call up to hand me paper towels in-person way too early in the morning I will not use this site anymore. Every time they wake me up I feel like I hate them. 8AM ringing my bell on a Sat morning is not reasonable.

They have spammed me incessantly for YEARS, despite countless attempts on my part to unsubscribe. I've used their unsubscribe link, I've emailed multiple contacts at this company. They are OBNOXIOUS, and will. Not. Stop.

Oh, and what they're doing is against the law.

Based on that alone, I would NEVER use them.

I ordered a jacket for my son for Christmas and online at the time of my order it said it would be here by the 15th of December just got a message from them a week before Christmas that they were unable to fill my order. Thanks a lot Jets won't be ordering from you again!

First time customer and three boxes arrived completely damaged... not damaged from the carrier itself, damaged because whoever packed these boxes does not understand how to simply place a 40 pound box of cat litter in a separate box from chips and peanut butter. We will be scraping peanut butter out of our garage for months. Second box arrived damaged with laundry detergent all over the place and third box was just crushed. They do not use proper techniques when it comes to packaging and I only know this since I worked in shipping and receiving for years. Their boxes are flimsy at best and their staff does not know what should go in with what. Customer service was quick to refund only because I had pictures of splattered peanut butter all over cat litter. They also offered me a $10 credit towards a future purchase... small amount since I tried to spend hundreds on my initial order and will return to Amazon immediately.

On my first purchase from this site they made a mistake and promised to resolve the issue.
Time went by and after several emails back and forth, they decided to simply cancel my order and refund my money.
Worst part is that when I told them how unprofessional they were for not trying to help me and solve my problem, they went back to their terms of use which say: "Pricing errors, out-of-stock and other errors occasionally occur on the Jet Sites. We reserve the right to cancel any orders containing pricing errors, out of stock errors or other errors at any time without further obligation to you, including after you have received a confirmation of your order."

In other words, if they screw up, they will not assume responsibility. They will simply cancel and face their backs at you. Shameful!

Never buying from this website again.

Since I just moved a few days ago, my billing address didn't match my shipping address. Received a call from the verification department and answered all their questions and gave them further debit card information. Ended call thinking my order was on the way. Not so, later came across an email asking for a picture of my card and ID. Called to cancel order. Saw from my bank account that they had already pulled the money out of my account--this is all before they "verified" my identity! When I called back to get my money refunded, they say it would take 2-7 days. Felt like a scam.