Jet

I had the same experience as the reviewer that was charged at the initial click of the button ( total order) and then again each time the items were shipped... one item for 8.00 was on back order so until that shipped I continued to pay double... it has already been 1 week and still waiting! When dealing with customer service they were not helpful and rude... they simply could do nothing not even cancel the items on back order! I am going back to Amazon and never leaving...

I officially love jet.com - purchased my baby an item from the website not only was this the cheapest place I found it but I received a discount for using my debit card, a discount for opting out of free returns, and an additional 15% off because it was one of my first three purchases; then I also got free shipping. I ended up getting an item that was over $50 everywhere else for just 30 bucks, it shipped quickly and I got it a day earlier than it was scheduled to arrive. The item had no issues, came with everything it was supposed to and was well packaged. I had read reviews before using this site and a lot of them were negative but I'm so glad I gave them a shot anyway! Jet, you definitely just gained a new customer

Placed several orders with Jet and was very satisfied. The orders came on time, and everything I ordered was as described. For certain items, like home supplies such as paper towels, toilet paper, etc., the price drops a little depending on the quantity you order. If you download the Jet app, they have promotions for new customers. For example, I got 15% off everything I bought in my first 3 orders. I am a big Amazon shopper, but will buy from Jet when they have a better price.

I am trying to find a website where I can post a complaint about Jet.com. I will NEVER purchase from this website again! I made a purchase and about 35 minutes later I found the item cheaper on another website. I tried to cancel my order online but could not, so called. I was told that they have a 30 minute (yes minutes - I'm not kidding) time frame after you place your order to cancel. Now I have to wait for the order to arrive and then return it. Ridiculous!

I would have given the full 5 stars but I do believe that they need to adjust a few areas.

Their customer service is superb. I have a slight issue (not even an issue, it was more of a concern/question) after I purchased my groceries from them the first time. I had a total amount spent, let's just say $150, which I saw come off my card but then the next few days I was seeing $10, $3, $26, etc. So I contacted them, as nobody wants to be double - triple charged for anything. The customer service representative fully explained the situation to me and then kept in touch with me through email the days following until everything evened out.

When the products came, and it was fast, all the cold items were packaged nicely and kept chilled. I also have no issues with the boxed items/cans because they were packed nicely. My one complaint and the reason why they received a four-star is that I ordered a case of water (which I figured would come in its own box) but unfortunately, it came in a huge box with a case of soda and on top of those two items a bunch of cans and other pantry items that made the box extremely heavy. It was so heavy that the delivery driver left it at the end of the driveway instead of the door this time. My then boyfriend (now fiance) was upset and told me to never order drinks from them again, which I haven't, and I haven't had any other issues with them since.

Ordered a motion light for a on the site and received just a light cover in a box. Customer service agent at first accused me of miss reading Description of item but then acknowledge the listing was a error and sent a return label. That part I can understand mistakes happen, but then Im told that I have to wait for them to get the item back and inspect it, then 10-14 days from then Ill get my money back. This has to be the worst refund policy ever. Ive ordered many things from amazon and if there is a issue they credit you your money back once they see you shipped the item back not up to 20 days later like Jet. I thought Id give Jet a try and sincerely regret doing so. If they have any hope of competing against amazon they need to step up their customer service and reduce the ridiculous refund wait time.

I wrote a review at another site about them being a crappy Amazon fake, packages delivered full of dust, damaged packages, not same as described and they had the nerve to find my email and write me a complaint! I researched them further and found they are a scam website, look it up yourself. I advise all newcomers to stay away from Jet, Amazon can be a pain sometime with that add-on crap but at least I have never been tracked down and sent nasty email for my honest option LOL

Placed order fully with credit card and then they sent email welcoming me to their site etc. No confirmation? A few days later I check and the order is mysteriously not in the order history yet in the shopping cart.
I am shocked and click place order as it shows my credit card # is there.
I get an email later saying the order was placed with a 5% higher price than my original order.
They emailed me back after I complained saying their price fluctuate in real time and they are not responsible.

Purchased an item on web site 05/may/17. Never received confirmation email. Spoke to customer service said item was cancelled due to lack of inventory. Looked at website still selling item. Never received confirmation email order was cancelled. This occurred on 11/may/17.3:00 am on 12/may/17 website removed amount of product previously ordered from bank account. Contacted said website that evening questioning them. They stated never was removed and to see my bank for identity theft. I was upset extremely. Went to my bank and went through the identity theft recovery of my funds. Needless to say it was an all around bad business purchase I ever had. I feel website is not secure because after first customer service phone call hours later they took the same amount of the original purchase. All around customer service stinks and still selling item on web site when customer service says not in inventory. NEVER WILL SHOP AGAIN.

Just received my third order from them. Shipping was free with orders over $35, which is not too bad. First 3 orders are discounted by 15% too! Delivery was extremely quick (1 to 2 days) and I love the variety. I love how the more you add to your cart, the more you save. I had a tiny issue with my first order, the color was different than what I was expecting. I called customer service, spoke with a live person, who apologized and checked on the issue for me. They gave me a full refund for my item, let me keep it, and they were so sweet! I didn't even mind being on hold, because they keep you waiting with some funny bits. I love them!