JemJem has a rating of 2.9 stars from 165 reviews, indicating that most customers are generally dissatisfied with their purchases. JemJem ranks 2nd among Iphone sites.
Equating the price and the quality of phone i got from them, i can say it was a good deal. Shipping was fast as well.
The Ipad i bought from them was one of the best deals i've gotten on refurbished items. Ipad looks new and it works perfectly.
I bought a 300$ phone, the first one showed up dirty and defective, I contacted the company and they replaced it with another defective phone. So now I have a 300$ iphone that overheats and doesn't have a functional front facing camera.
Thank you. With jemjem I was able to get a iPad for my husband and myself. Low payments and low interest rates. Easy pay app. Would recommend jemjem to anyone.
I placed a order on April 13th, it said it was shipped the same day now it's delayed. He does not return emails.
Bought a "refurbished" MacBook from them through Best Buy. I didn't realize that Best Buy outsources their refurbishing to jem jem and doesn't do it themselves. The laptop worked for 2 hours and then completely crashed. Luckily best buy let me return it with no problems, but It wasted a lot of time and was very frustrating to pay $800 for something that straight up didn't work. It came with a jem jem warranty card that said if you update the OS it voids the warranty. They're a joke.
The "delivery date" was pushed back the moment after I made the purchase. The item arrived after I was informed in multiple occasions that it would. It cost me alot of money, and jemjem offered no redress.
Horrible experience with them while selling on Amazon. They sent a completely dead lithium-ion equipped iPhone.
If you do any basic research, you will know that you just don't let lithium ion batteries go completely dead. It ruins them. This device would be fully charged and drop 11% in the matter of 20 minutes of standard web browsing without any video or audio streaming. It ended up costing us $50 more and basically turning an okay deal into a horrible deal. The customer service people played "delay games." They wouldn't answer direct questions leading two days of delays and ultimately not resolving the problem. I went about them and complained directly to Amazon. Just a heads up, the item was described as looking like new at arm's length. Considering the damage to the case as well as the screen being quite visible at arm's length, I would say they're not trustworthy on their grading system either. Putting a screen protector showed even more damage than what was visible at arm's length.
There are many far better suppliers out there. At the time of my review, other Amazon customers were having similar issues at a rate of something like 35%. I am not alone.
The phone I got was at a great price, the shipping was quick, and they even gave me@ towards another item for me a gift
I never received the items I ordered. I received a refund, but I was not advised that the refund was being done or why. I just took it that there was no products. If I hadn't checked my account I would never have known. It was refunded!
I'm pleased with their service. Shipping was fast and the Samsung chrome book has been been fully functional. It was a good deal.
I got on here to buy an apple laptop but i ended up buying a laptop and an Iphone 8 plus. The phone was very clean but the laptop had one or two minor scratch behind. Both are working fine.
I'm a frequent buyer of gadgets and I've saved a lots of bucks buying from them. Not because i love buying gadgets but because my business depends on gadgets. Their products have been good.
I've known JemJem since 2017 and have made about 4 purchases from them. I only had issue with one purchase and they were able to replace the phone. I actually rejected it because the edge was a bit rough. They have been good and I'll always buy from them because they have quality gadgets at good prices.
Their prices are good and the phone was good too. I opted for refurbished so i could save some bucks and i'm happy the process was smooth.
Within 2 years I've bought three items from them and haven't had any issue with any of them. I bought 2 phones and a Macbook pro, they are all working.
I sent a refurbished laptop I purchased as it was not working! To top it off, jemjem claims they never got the laptop back! It was sent back in the box it came in with their rma #. So now I'm out a laptop and jemjem sucks! Don't
Buy from them!
The MacBook i got from them was just as described. It's in the best possible condition. The deal was a good one and i'll surely deal with them again.
I was a bit skeptical but my fears have been put to rest after 2 weeks of usage. I finally settled for an Iphone 7 and it's all good.
I made the right decision buying an Ipad pro from them. After extensive usage, I can attest it was worth the money. I'll rather buy refurbished these days than spend so much money on a new item.
Answer: I believe most of Walmart products sold are Fair condition with more usage shown cosmetically. If you need higher quality condition, please go to jemjem.com and select Excellent condition. Or you can go to Amazon.com and looking for Refurbished products and those conditions are grade A. Here is link to amazon JemJem https://www.amazon.com/s?me=AM4AB724EBAWW&marketplaceID=ATVPDKIKX0DER
Answer: All orders are shipped in 1-2 business days. If you haven't received the order confirmation by end of Tuesday, you should contact support@jemjem.com and they can get you updates. Not sure what happened but usually ships in 1 business days but Monday is busy day so if order came in later time, it might take 2 business days.
Answer: I purchased an IPad from them through eBay. I received the IPad 5 days after purchase.
Answer: Where did you send the email to? It should be to support@jemjem.com. Usually respond in less than 24 hours. Did you purchase on jemjem.com or on other site that jemjem sells on?
Answer: They shipped my phone within 5 days and the shipping was totally free.
Answer: You can contact jemjem.com with order ID. Send email to support@jemjem.com with your order ID. They should be able to help you with questions.
Answer: Bought from them a month ago and they delivered and the chrome book is working perfectly.
Buy Apple Refurbished by JemJem.com. Offers 90 Day Warranty on all products with widest selection of refurbished iPhone 5, iPhone 5S, iPhone 6, iPhone 6S, iPhone 6 Plus, iPhone 7, iPhone 7 Plus, iPad, MacBook and other Apple products available. Widest...