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JemJemReviews 165

2.9
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JemJem Reviews Summary

JemJem has a rating of 2.9 stars from 165 reviews, indicating that most customers are generally dissatisfied with their purchases. JemJem ranks 2nd among Iphone sites.

service
26
value
27
shipping
27
returns
24
quality
27
California
1 review
0 helpful votes
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Good Deal
June 6, 2020

Equating the price and the quality of phone i got from them, i can say it was a good deal. Shipping was fast as well.

Date of experience: June 6, 2020
California
1 review
6 helpful votes
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Working Ipad
June 3, 2020

The Ipad i bought from them was one of the best deals i've gotten on refurbished items. Ipad looks new and it works perfectly.

Date of experience: June 3, 2020
New York
1 review
9 helpful votes
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Company is terrible
May 1, 2020

I bought a 300$ phone, the first one showed up dirty and defective, I contacted the company and they replaced it with another defective phone. So now I have a 300$ iphone that overheats and doesn't have a functional front facing camera.

Date of experience: May 1, 2020
Ohio
1 review
0 helpful votes
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Great company
May 1, 2020

Thank you. With jemjem I was able to get a iPad for my husband and myself. Low payments and low interest rates. Easy pay app. Would recommend jemjem to anyone.

Date of experience: May 1, 2020
Washington
1 review
0 helpful votes
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Still waiting
April 30, 2020

I placed a order on April 13th, it said it was shipped the same day now it's delayed. He does not return emails.

Date of experience: April 30, 2020
Florida
1 review
14 helpful votes
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Terrible
April 1, 2020

Bought a "refurbished" MacBook from them through Best Buy. I didn't realize that Best Buy outsources their refurbishing to jem jem and doesn't do it themselves. The laptop worked for 2 hours and then completely crashed. Luckily best buy let me return it with no problems, but It wasted a lot of time and was very frustrating to pay $800 for something that straight up didn't work. It came with a jem jem warranty card that said if you update the OS it voids the warranty. They're a joke.

Date of experience: April 1, 2020
New York
1 review
7 helpful votes
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The Worst
March 16, 2020

The "delivery date" was pushed back the moment after I made the purchase. The item arrived after I was informed in multiple occasions that it would. It cost me alot of money, and jemjem offered no redress.

Date of experience: March 16, 2020
California
1 review
9 helpful votes
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Horrible experience with them while selling on Amazon. They sent a completely dead lithium-ion equipped iPhone.

If you do any basic research, you will know that you just don't let lithium ion batteries go completely dead. It ruins them. This device would be fully charged and drop 11% in the matter of 20 minutes of standard web browsing without any video or audio streaming. It ended up costing us $50 more and basically turning an okay deal into a horrible deal. The customer service people played "delay games." They wouldn't answer direct questions leading two days of delays and ultimately not resolving the problem. I went about them and complained directly to Amazon. Just a heads up, the item was described as looking like new at arm's length. Considering the damage to the case as well as the screen being quite visible at arm's length, I would say they're not trustworthy on their grading system either. Putting a screen protector showed even more damage than what was visible at arm's length.

There are many far better suppliers out there. At the time of my review, other Amazon customers were having similar issues at a rate of something like 35%. I am not alone.

Date of experience: March 13, 2020
Florida
1 review
0 helpful votes
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Nice service
February 12, 2020

The phone I got was at a great price, the shipping was quick, and they even gave me@ towards another item for me a gift

Date of experience: February 11, 2020
Texas
3 reviews
5 helpful votes
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No Show!
December 5, 2019

I never received the items I ordered. I received a refund, but I was not advised that the refund was being done or why. I just took it that there was no products. If I hadn't checked my account I would never have known. It was refunded!

Date of experience: December 4, 2019
California
1 review
7 helpful votes
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Good Deal
December 4, 2019

I'm pleased with their service. Shipping was fast and the Samsung chrome book has been been fully functional. It was a good deal.

Date of experience: December 4, 2019
South Carolina
1 review
0 helpful votes
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All Working
November 29, 2019

I got on here to buy an apple laptop but i ended up buying a laptop and an Iphone 8 plus. The phone was very clean but the laptop had one or two minor scratch behind. Both are working fine.

Date of experience: November 29, 2019
Virginia
1 review
0 helpful votes
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Money Saver
November 25, 2019

I'm a frequent buyer of gadgets and I've saved a lots of bucks buying from them. Not because i love buying gadgets but because my business depends on gadgets. Their products have been good.

Date of experience: November 25, 2019
California
1 review
0 helpful votes
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They've been good
November 15, 2019

I've known JemJem since 2017 and have made about 4 purchases from them. I only had issue with one purchase and they were able to replace the phone. I actually rejected it because the edge was a bit rough. They have been good and I'll always buy from them because they have quality gadgets at good prices.

Date of experience: November 15, 2019
Iowa
1 review
0 helpful votes
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Good Business
November 15, 2019

Their prices are good and the phone was good too. I opted for refurbished so i could save some bucks and i'm happy the process was smooth.

Date of experience: November 15, 2019
Iowa
1 review
0 helpful votes
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Best Refurbished
November 10, 2019

Within 2 years I've bought three items from them and haven't had any issue with any of them. I bought 2 phones and a Macbook pro, they are all working.

Date of experience: November 10, 2019
Maine
6 reviews
0 helpful votes
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Bad customer service
November 5, 2019

I sent a refurbished laptop I purchased as it was not working! To top it off, jemjem claims they never got the laptop back! It was sent back in the box it came in with their rma #. So now I'm out a laptop and jemjem sucks! Don't
Buy from them!

Date of experience: November 4, 2019
Oregon
1 review
0 helpful votes
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Just as Advertised
November 2, 2019

The MacBook i got from them was just as described. It's in the best possible condition. The deal was a good one and i'll surely deal with them again.

Date of experience: November 2, 2019
Iowa
1 review
0 helpful votes
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Working
October 29, 2019

I was a bit skeptical but my fears have been put to rest after 2 weeks of usage. I finally settled for an Iphone 7 and it's all good.

Date of experience: October 28, 2019
Oregon
1 review
6 helpful votes
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Working Ipad pro
October 24, 2019

I made the right decision buying an Ipad pro from them. After extensive usage, I can attest it was worth the money. I'll rather buy refurbished these days than spend so much money on a new item.

Date of experience: October 23, 2019

About the business

Buy Apple Refurbished by JemJem.com. Offers 90 Day Warranty on all products with widest selection of refurbished iPhone 5, iPhone 5S, iPhone 6, iPhone 6S, iPhone 6 Plus, iPhone 7, iPhone 7 Plus, iPad, MacBook and other Apple products available. Widest...


jemjem.com
Founded in 2010
irvine, California, United States