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JemJemReviews 165

2.9
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JemJem Reviews Summary

JemJem has a rating of 2.9 stars from 165 reviews, indicating that most customers are generally dissatisfied with their purchases. JemJem ranks 2nd among Iphone sites.

service
26
value
27
shipping
27
returns
24
quality
27
Texas
1 review
1 helpful vote
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MUST READ
September 20, 2021

(MUST READ) Got home with the JemJem 16" MacBook Pro. I had ordered online from Walmart.com(as referenced)

(Refused to resend my money and had to take them to court and get legal action w/ the FTC).

Story:
Opened it up, turned it on and everything looked good black on the screen(Didn't work). Tried going through the basic setup, opened safari, checked a couple sites, and closed the lid but still nothing(from all.
Came back from a few errands(after a long charging-stint), and opened up the computer again and I saw a vertical line on the screen. Restarted a few times, and it was still there.
Noticed damages on the sides and the bottom of the screen.

Result/ Product; (Not damage from FedEx**)(Apple inspection)
After going to Apple, found out everything was fraud: packaging(NONE), NO apple box, NO chargers or anything., they misinform people and de-fraud them completely.,
If it wasn't for my Apple reference I wouldn't know what to do. Walmart didn't help, and they passed the ball to JemJem.

HAHA< funny because they DON'T answer their phones. Looking on Linkedin they don't have any employees that work that are active, very strange.

Nothing seemed to work nor was compliant when I took them in(as said before they had damages as proven to walmart.com(Submissions for refund)(Warrant by Apple)
(Steve Smith)(*******@apple.com)(Apple Inc)

Later I found out they were replicas not original OEM products;

Dear JemJem Management:
You're in for it, keep doing what you're doing and the FTC will shut you down!

Date of experience: September 20, 2021
Wisconsin
1 review
0 helpful votes
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DONT BUY IPADS!
September 6, 2021

Omg. So horrible of an ipad this is the second one I had received; I purchased off of Best Buy and I was really looking forward to this ipad because it was 250 DOLLARS! But no. The first one I received was so horrible it would just shut off randomly and when I tried to turn it back on it'll say dead. With my second one it works more than the last one but it's some things on the ipad that just aren't even worth the money I SPENT! The battery is horrible on this one also, ipad gets super hot, glitches sometimes and so much more I could write about! PURCHASE SOMEWHERE ELSE!

Date of experience: September 6, 2021
GB
20 reviews
23 helpful votes
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No Complaints
August 29, 2021

It's been a few weeks since I bought an iPad from them and I'm totally satisfied with their service. They shipped within 5 days which was fair to me.

Date of experience: August 27, 2021
Turkiye
4 reviews
0 helpful votes
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Iphone 8
January 24, 2021

The phone I ordered from here last month quickly arrived and there was nothing missing in the product. I did not encounter any problems. It's a really successful business.

Date of experience: January 23, 2021
Latvia
5 reviews
1 helpful vote
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I have used the shop for quite a while and in all that time I can say that ti has been a god experience and is more that I expected. Most of the nlien shops do not provide good service because htey knw that clients are to lazy to confront them as they are located far away.

Date of experience: January 10, 2021
Viet Nam
7 reviews
0 helpful votes
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Jemjem has not dissapoinnted me since I started buying products from them. What `I like most about them see the good service they offer to those who are stuck in their website or for any questions that you may hae because I have had both iseus and with both they managed to help me. My order was delivered quick and in good condition.

Date of experience: January 10, 2021
Norway
12 reviews
2 helpful votes
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Hey sell you bad things
January 10, 2021

At first I was reluctant to try the nile shop because I was not sure if it was legit or if it would turn out to be one of those useless online shops that have some very poor services and never apologize to the customers. They sell you bad things then put the blame on you afterwards like why did you buy what you bought if you had doubts.

Date of experience: January 10, 2021
Florida
1 review
1 helpful vote
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DO NOT BUT FROM THEM!
January 8, 2021

Bought Ipad Pro, worked for about a month and died. I asked to return and they sent a label but I went to the hospital for 5 days. Upon getting home I called to request a new label and was refused a replacement and they claimed it was now out of warrantee. Although, I had notified them of the issue within warranty period. They change their warrantee time frames to suit their needs. Scum company! Never Again!
A waste of over $500

Date of experience: January 7, 2021
New Jersey
1 review
0 helpful votes
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Place sucks
November 24, 2020

The worst company to deal with. Do not buy anything from this person. Seems it's one person with a tablet taking all the orders but a legit business. As well as their hunger to screw everyone that buys anything from them. Read the reviews all of them. The positive ones are obviously them trying to make them selves out to be legit. You are a joke JemJem. Stop screwing everyone you sell your products to.!

Date of experience: November 24, 2020
Canada
2 reviews
2 helpful votes
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I got this computer through best buy but sold by JEM JEM (honestly I dont know why Best Buy is even connnected to this portal because in the end you never deal with best buy customer services, this was the 2nd computer I bought like this), Any how, they sent me the wrong computer (a way $#*!tier one), Then I sent it back and a week later, I saw it had been received on sept 28th and it was now oct 5th and hadnt gotten by refund. Contacted them and they started their email by this: ccording to tracking, I show that it will be delivered on 09/28/2020. Great, so apparently it shows it will be delivered last week. (I sent them the screen shot of the reception of the package and theres even the name of the guy who signed it off) so well. Im still waiting for them to give me my money back. But that just shows how much they are not paying attention nor care...

Date of experience: October 5, 2020
Colorado
1 review
9 helpful votes
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Tablet
July 1, 2020

Disappointed the speaker volume wasn't better. I wanted to get it to use for zoom so I could use my tablet while zooming. Volume on my tablet fine, the one we just got from JemJem, not so much.

Date of experience: July 1, 2020
Washington
1 review
0 helpful votes
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So Cute
July 1, 2020

I decided to get an apple watch from them and the sent it over in 5 days. The watch looks so cute and no one will believe it's not a new wristwatch. It was a good deal and am satisfied with the outcome.

Date of experience: July 1, 2020
New Jersey
1 review
11 helpful votes
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Good Stuff
July 1, 2020

I am impressed with what i have seen. The Macbook is clean without dents. The whole process was smooth and delivery prompt.

Date of experience: July 1, 2020
California
1 review
14 helpful votes
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Awesome
July 1, 2020

I had an awesome experience with them. It was one of the most stress-free and painless purchase I've made recently. I received my phone without having to call them again and they shipped on time. Product is exactly as described and works well for now and I hope it does so for long.

Date of experience: June 30, 2020
Virginia
1 review
0 helpful votes
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Clean
June 24, 2020

I am happy with the business i've done with them so far. They shipped in 4 days and above all the phone was clean and faultless.

Date of experience: June 24, 2020
Ohio
1 review
0 helpful votes
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Best deal i've had
June 22, 2020

I bought 2 Ipads from them for my nephews and both of them are working very well. One of them looked like a brand new and the other looked good too but had a little scratch on the side. I'm satisfied with their service and i can recommend them to friends or family.

Date of experience: June 22, 2020
Iowa
1 review
7 helpful votes
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Happy
June 20, 2020

I'm happy with the my $300 purchase. Phone looks good so far and i hope it lasts. Depending on how long it last i might decide to be a returning customer.

Date of experience: June 20, 2020
California
1 review
0 helpful votes
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Top Shape
June 17, 2020

Shipping was pretty fast and device was in top shape. I actually needed an additional tablet to aid my marketing services and the tablet has served me well so far.

Date of experience: June 17, 2020
California
1 review
0 helpful votes
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Good
June 14, 2020

The refurbished phone I bought from them is still working as though it's a new one. Their customer service is great! There always helped out with my queries.

Date of experience: June 14, 2020
New Jersey
1 review
10 helpful votes
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Spotless
June 12, 2020

There is no much difference between the IPhone 7 I bought here and a new IPhone 7. Not even a single scratch and everything works well. I'll do more business with them in the future.

Date of experience: June 12, 2020

About the business

Buy Apple Refurbished by JemJem.com. Offers 90 Day Warranty on all products with widest selection of refurbished iPhone 5, iPhone 5S, iPhone 6, iPhone 6S, iPhone 6 Plus, iPhone 7, iPhone 7 Plus, iPad, MacBook and other Apple products available. Widest...


jemjem.com
Founded in 2010
irvine, California, United States