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JemJemReviews 165

2.9
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JemJem Reviews Summary

JemJem has a rating of 2.9 stars from 165 reviews, indicating that most customers are generally dissatisfied with their purchases. JemJem ranks 2nd among Iphone sites.

service
26
value
27
shipping
27
returns
24
quality
27
New Jersey
1 review
1 helpful vote
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Best Prices
October 23, 2019

Of all the refurbished phone companies i checked they had the best prices. I bought an Iphone 7 from them 2 weeks ago and so far it's been great!

Date of experience: October 23, 2019
Massachusetts
1 review
0 helpful votes
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I bought a ifhone 6 with jem jem and guess what
They send me a fhone with missing parts
Is a rip off, DO NOT BUY FROM JEM JEM
The fhone does not work i spend several money trying to fix IT AND STILL NO WORK, they do not return the money thar i pay
RIP OFF RIP OFFF RIP OFFF RIP OFFF RIP OFFG

Date of experience: October 15, 2019
Florida
1 review
0 helpful votes
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Good buy
October 4, 2019

It was a good buy I've used the phone extensively. I will purchase phones from there in the future as well.

Date of experience: October 4, 2019
Texas
1 review
0 helpful votes
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OK
October 3, 2019

The first IPad I received worked well and we are still using it. I ordered another and ended up returning two because they wouldn't work.

Date of experience: October 3, 2019
Maryland
1 review
7 helpful votes
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Refurbished Macbook
September 14, 2019

Ordered a refurbished 2015 MacBook with this company after researching for about a month. Went with them because they were certified through Walmart. Spent roughly around $1000 on the computer for it to last me all of 7 months. Of COURSE the warranty had expired and when I sent a suggestion to the company on the behalf of my experience the response was super generic. DO NOT BUY ANYTHING from this company. All it took me was one time and I learned.

Date of experience: September 13, 2019
Minnesota
1 review
10 helpful votes
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We ordered a refurbished iPhone, thinking our experience would be as good as the last time. It was not. We spent hours on the phone with Apple trying to do all kinds of tricks to get it to work, and it still has little glitches (it gets hot, it shuts down for some inexplicable reason at random).

Date of experience: September 1, 2019
California
1 review
0 helpful votes
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Happy
August 4, 2019

YI'm very satisfied with the service. But there was one mistake, I asked if the laptop I purchased had a slot for a CD drive and the person that responded mentioned it did not- It did. The computer runs great. Thank you I've referred you a number of times and will continue to do so.

Date of experience: August 4, 2019
Florida
1 review
0 helpful votes
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Cell Phone Dud
August 4, 2019

Products were defective, had to return, return process was not a breeze, will Not be ordering from here again

Date of experience: August 4, 2019
Mexico
1 review
0 helpful votes
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Good products and prices
August 1, 2019

But I reported missing a phone case my las order jj promised to ship one and never did! Not a very good customer service!

Date of experience: August 1, 2019
New Jersey
1 review
0 helpful votes
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Great
June 25, 2019

I'm glad with their service. Got an IPhone (Iphone 8)from them two weeks ago and I'm very impressed with the outcome. Phone looks new and I haven't noticed any defects for now. Another good thing is that the ship for free.

Date of experience: June 25, 2019
Iowa
1 review
0 helpful votes
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Working
June 23, 2019

Got to know them through a co-worker. Bought a macbook from them 3 weeks ago, they shipped it to Portland within 6 days. I haven't experienced any issue so far. I'm happy i got it for a far lesser price and it's serving the purpose.

Date of experience: June 23, 2019
New Jersey
1 review
0 helpful votes
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Spotless
June 12, 2019

I ordered a MacBook from them and they delivered the MacBook within 6 days. I've been using the MacBook for 3 weeks now and have not noticed any issue. Great service.

Date of experience: June 12, 2019
New Jersey
2 reviews
0 helpful votes
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Thembs Up
May 31, 2019

A big thumbs up to these guys... I ordered a MacBook pro from these guys and I've got nothing but joy. Very clean no defects and functions smoothly.

Date of experience: May 31, 2019
Virginia
1 review
0 helpful votes
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I ordered 2 Ipad pro for my High School Boys and both are in perfect condition. One was almost brand new while the other had a little scratch behind which is not obvious. I'm glad i got value for my money.

Date of experience: May 29, 2019
Missouri
1 review
1 helpful vote
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Pre-owned items purchased through Best Buy come from Jem Jem and are garbage! Jem Jem will lose the original items you send in for repair and replace it what they deem to be an "equivalent." Then, Best Buy will make you continue to pay on your Best Buy credit card account and refuse to refund due to serial numbers not matching the original item. Scam alert!

Date of experience: May 9, 2019
Georgia
1 review
0 helpful votes
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Apple rejects
March 29, 2019

Orderd an Ipad for a fair price. After all, it was in fair condition. Opened it up, turned it on had to pick my language realized it was in voice/screen mode when. Everytime you touch the tablet tells you what it is it was very hard to set up. I got all the way to the end and it got stuck on something and kept searching and searching it then shut the screen off and kicked me out so I had to start over. I'm still trying to figure out how to get the voice off of here and I still haven't been able to start up the tablet properly. I'm beginning to wonder if this isn't someone else's piece of junk they traded in somehow. It's actually not a fair price or a good deal if the thing never works properly. Don't think I'll be trusting Jem Jem again with my hard-earned money.

Date of experience: March 29, 2019
California
1 review
0 helpful votes
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Faultless
March 22, 2019

I'm happy I bought my phone from them. For now the phone is faultless. I'll update if I have any issue with it.

Date of experience: March 22, 2019
California
1 review
0 helpful votes
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Just Fine
March 20, 2019

I'm was never a fan of refurbished until I bought one from them. Price was fair enough and the quality was good too. For now I'm in.

Date of experience: March 20, 2019
South Carolina
1 review
1 helpful vote
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Excellent Condition
March 11, 2019

No much words to say... Received the phone in an excellent condition and so has it been for 2 weeks. A good store to buy refurbished Apple devices.

Date of experience: March 11, 2019
California
1 review
1 helpful vote
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Perfect
March 10, 2019

Bought a full functional Ipad 3 mini from this store and I'm happy about it. It beats my expectation already and I'll surely use them again.

Date of experience: March 10, 2019

About the business

Buy Apple Refurbished by JemJem.com. Offers 90 Day Warranty on all products with widest selection of refurbished iPhone 5, iPhone 5S, iPhone 6, iPhone 6S, iPhone 6 Plus, iPhone 7, iPhone 7 Plus, iPad, MacBook and other Apple products available. Widest...


jemjem.com
Founded in 2010
irvine, California, United States