Indigo Pet Co Reviews Summary
Indigo Pet Co has a rating of 2.3 stars from 103 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Indigo Pet Co most frequently mention customer service, tracking number and suction cup. Indigo Pet Co ranks 8th among Charity sites.
I ordered the toothbrush hoping it would work. Not for my dog. Ok, no problem. I initiated the return request within their 14 day allowance, but I never heard from them. I emailed 3 times over course of two weeks. And filled our their online contact form twice. I even threatened to file a complaint with BBB but they produced no response. So I filed the complaint with BBB but upon seeing other BBB reviews, it's clear they won't respond to BBB message. Not sure what'll come of all this. Make sure if you order something you won't need to contact CS because I believe they don't have one.
I have tried to get in touch with this company multiple ways. I used their customer service on their website, messaged them on Instagram, and left a review of the product on one of their pictures. Instead of responding, they blocked me. The product did not even last five minutes before my dogs chewed it to pieces. They have horrible customer service and horrible business management.
Terrible customer service, took 5 emails, and insults on instagram to recieve a reply. When I finally got ahold of someone they pretty much sent the screenshot saying my packaged was delivered when it was obviously not, total scam!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members