Indigo Pet Co Reviews Summary
Indigo Pet Co has a rating of 2.3 stars from 103 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Indigo Pet Co most frequently mention customer service, tracking number and suction cup. Indigo Pet Co ranks 8th among Charity sites.
Will Definately Be ordering Again
I absolutely love my custom mug, it looks just like my handsome pup. The artist did an awesome job. I definitely plan on buying more products from here!
These mugs are so amazing!
These mugs are so amazing! They perfectly re-created the photos I submitted of both of my dogs. This is definitely a great gift for any pet lover!
Dear Lana,
Thank you so much for your glowing review! We’re thrilled to hear that you love the mugs and that they perfectly captured the photos of your dogs. It’s always our goal to create meaningful, personalized items, and we’re so happy we could deliver that for you.
These mugs truly make wonderful gifts, and we’re delighted you think so too. If you need assistance with future orders, feel free to reach out. Thank you for letting us be a part of celebrating your furry friends!
Best regards,
The IndigoPetCo Team
Works so good for getting my pugs hair off!
I have three pugs that get their furs all over my clothes and furniture. Nothing has ever really worked at getting their hair off until this. I never take the time to write reviews but I really want to say thank you because this product has really helped me.
Dear Alice,
Thank you so much for taking the time to share your experience! We’re thrilled to hear that our product has been a game-changer for tackling your pugs’ fur on clothes and furniture. Knowing it’s made such a difference for you means the world to us.
Your kind words and appreciation truly motivate us to continue creating helpful solutions for pet owners like you. If you ever need anything or have questions, we’re here to help. Thank you again for trusting us!
Best regards,
The IndigoPetCo Team
Just got mine today!
I just received my pet hair remover today and I already tested it on so many surfaces. It honestly works extremely well and get hair off practically everything!
Dear Gelisa,
Thank you for your fantastic feedback! We’re so glad to hear that your pet hair remover is already making a difference and works well on so many surfaces. It’s always great to know our products are helping to keep homes cleaner and pet owners happier!
If you have any questions or need further assistance, feel free to reach out. We appreciate your support and look forward to serving you again!
Best regards,
The IndigoPetCo Team
I'm very satisfied with this item! The size allows you to hold it comfortably and cover a wide area fast. Works great on cotton and synthetics. Used it on boots, bedding, nice sweaters and sweat shirts! It is quick and easy to clean and slip back into it's storage bag in the laundry room.
Dear, Juan
Thank you for your kind review! We’re delighted to hear that you’re very satisfied with your item and that its design makes it easy to use across a variety of surfaces. It’s great to know it’s helping keep everything from boots to bedding and sweaters looking fresh!
We’re also glad you found it quick to clean and convenient to store. If you have any further feedback or need assistance, don’t hesitate to reach out. Thank you for choosing our product!
Best regards,
The IndigoPetCo Team
My husky is not a fan of brushing but with these gloves he doesn't seem to mind. The hair is easily wiped away. I was shocked at how much hair this actually removed within just minutes of using.
Dear Norma,
Thank you for sharing your experience! We’re so glad to hear that the grooming gloves have made brushing easier for your Husky. It’s wonderful to know that your pup feels more comfortable and that you were impressed by how much hair the gloves removed in just minutes.
Your feedback means so much to us, and we’re thrilled our product is helping to make grooming a better experience for both you and your furry friend. If you need anything else, don’t hesitate to reach out!
Best regards,
The IndigoPetCo Team
Excellent glove, cat is happy. I thought that cleaning the gloves would be long and tedious, but in fact everything was easy and simple. Will order again
Dear Ronald,
Thank you for your wonderful feedback! We’re delighted to hear that both you and your cat are happy with the grooming glove. It’s great to know that cleaning the glove turned out to be quick and easy for you.
We’re thrilled you’re considering ordering again and look forward to serving you in the future. If you need anything, don’t hesitate to reach out. Thank you for choosing our product!
Best regards,
The IndigoPetCo Team
Excellent glove, cat is happy. I thought that cleaning the gloves would be long and tedious, but in fact everything was easy and simple. Will order again
I have a German Shephard with terrible breath and this stuff does the trick everytime. I've tired other dog toothpastes before but my dog never liked them at all he would just sniff and walk away which makes this toothpaste so great.
Dear Jaseika,
Thank you for sharing your experience! We’re so glad to hear that our toothpaste has been a game-changer for your German Shepherd and helps tackle his bad breath effectively. It’s wonderful to know that he enjoys it compared to other toothpastes you’ve tried—making oral care easier for both of you!
If you ever need assistance or have any questions, feel free to reach out. We’re here to help keep those tails wagging and those teeth sparkling!
Best regards,
The IndigoPetCo Team
Excellent glove, cat is happy. I thought that cleaning the gloves would be long and tedious, but in fact everything was easy and simple
Dear Gabriel,
Thank you for your fantastic feedback! We’re so pleased to hear that the grooming glove has made both you and your cat happy. It’s great to know that cleaning the gloves turned out to be quick and simple, making the entire grooming process even more convenient.
We appreciate your support and look forward to providing you with more products that make pet care a breeze. If you have any questions or need assistance, feel free to reach out!
Best regards,
The IndigoPetCo Team
Tommy loves it! I bought it because he was starting to get allot of plaque build up on his teeth and this toothbrush gets it right off. I give it to him for 10 minutes every morning before work and his teeth look great
Dear Emly,
Thank you for sharing your experience! We’re thrilled to hear that Tommy loves his new toothbrush and that it’s making such a positive difference in his dental health. Giving it to him every morning is a great routine, and we’re so happy to know it’s helping keep his teeth clean and plaque-free.
If you have any questions or need assistance, we’re always here to help. Thank you for choosing our product to support Tommy’s oral care!
Best regards,
The IndigoPetCo Team
Suction cup does not hold at all! Very disappointed. Do not waste your money on this! My dogs don't even look at it
Dear Loti,
We’re sorry to hear about your disappointment with the suction cup toy and that it didn’t meet your expectations. It’s frustrating when a product doesn’t work as intended, and we regret the inconvenience this has caused.
Please reach out to us at contact@indigopetco.com with your order details. We’d like the opportunity to understand the issue better and see how we can make this right for you.
Your feedback is valuable, and we’ll use it to improve our products and services. Thank you for bringing this to our attention.
Sincerely,
The IndigoPetCo Team
My dog is obsessed with this toothpaste. The purchased it to see if it would help with my dog's tartar buildup. It didn't just do that. In fact, some of the colorful buildup actually went away. Recommended
Dear Mark,
Thank you for sharing your experience! We’re thrilled to hear that your dog is obsessed with the toothpaste and that it’s made such a positive impact on reducing tartar buildup. It’s wonderful to know it even helped with the colorful buildup—what a fantastic result!
We’re so glad you’d recommend it, and we’re here if you ever have any questions or need assistance. Thank you for trusting us with your dog’s dental care!
Best regards,
The IndigoPetCo Team
Good toys for dogs. My dog enjoy it so much. Palyed more than 3 hours. It's been keeping my pup busy while I have to focus on my z calls for work so it's gunna be a 10/10 from me!
Dear Steven,
Thank you for your kind words! We’re so happy to hear that your pup is enjoying the toy and that it’s keeping them entertained for hours—especially during your work calls. Knowing it’s helping you and your furry friend makes us smile!
If you ever need more toys or anything else, we’d be delighted to help. Thank you for choosing our products and for the glowing 10/10 review!
Best regards,
The IndigoPetCo Team
This is great. I have two cats that share their night with me in my bed. I need to brush the sheets to remove ALL the hair before washing. This tool makes it so easy and quick. Much easier than a lint brush. Recommend it highly!
Dear Tomas,
Thank you for sharing your experience! We’re delighted to hear that our product has made managing cat hair so much easier for you. It’s wonderful to know it’s saving you time and effort compared to a lint brush, especially with two furry companions sharing your bed.
Your recommendation means the world to us! If you ever need assistance or have any questions, feel free to reach out. Thank you for choosing our product to simplify your routine!
Best regards,
The IndigoPetCo Team
Good product
Buy a tooth brush for my dog. Very durable! My dog meg hasn't been able to destroy it yet. He loves when we put peanut butter on it!
Dear Danne,
Thank you for your kind review! We’re thrilled to hear that the toothbrush is holding up well for Meg and that she’s enjoying it—especially with the addition of peanut butter! Knowing it’s durable and keeping her entertained makes us so happy.
If you have any questions or need assistance, we’re always here to help. Thank you for choosing our product for Meg!
Best regards,
The IndigoPetCo Team
I received a custom one of a kind blanket from indigopetco. I was referred to indigopetco by my mother who has previously ordered some custom products from the site. The quality was really nice and it made a really great Christmas gift for my boyfriend
Dear Tyler,
Thank you for sharing your wonderful experience! We’re so glad to hear that the custom blanket made such a meaningful Christmas gift for your boyfriend. It’s always a pleasure to know our products are appreciated, and we’re thrilled that the quality met your expectations.
A big thank you to your mother for the referral—we love hearing about families enjoying our custom products. If you ever need anything else, don’t hesitate to reach out.
Best regards,
The IndigoPetCo Team
I waited a very long time after ordering this toy for delivery, several several weeks. Anyhow, once delivered today around 1:00PM, my puppy had chewed through two of the ropes (I ordered the multipack) by 1:20PM. Does not suction to my hard wood floors, or my linoleum kitchen floor. Does suction to our doors in the house. Regardless, not a toy to help my chewing puppy.
Dear Shannan,
We sincerely apologize for your disappointment with the toy and the delay in delivery. We understand how frustrating it can be when a product doesn’t perform as expected, especially for a chewing puppy.
The suction issues you’ve mentioned are concerning, and we appreciate your feedback. Please reach out to us at contact@indigopetco.com with your order details so we can address your concerns and work toward a resolution. Whether it’s troubleshooting the suction or exploring other options, we’re here to help.
Your feedback is invaluable as we work to improve our products and services. Thank you for bringing this to our attention.
Sincerely,
The IndigoPetCo Team
I purchased a Large Indigo Tooth brush for my 60 lb Labrador Retriever. It took only 5 minutes for the toothbrush to be chewed apart by my lab. At the rate the material fell apart, she would have had that thing torn apart by the hour. The company has yet to respond when I requested for my money back. This was the worst purchase and absolutely not worth the money. DO NOT BUY!
Dear Chris,
We’re deeply sorry to hear about your experience with the Indigo Toothbrush and the frustration it caused. It’s unacceptable that the product didn’t meet your expectations or withstand your Labrador’s chewing, and we apologize for not responding to your request in a timely manner.
Please reach out to us again at contact@indigopetco.com with your order details, and we’ll prioritize reviewing your case. We are committed to resolving this issue, whether it involves a replacement or another form of support.
Your feedback is invaluable, and we’ll use it to improve our products and service. Thank you for bringing this to our attention, and we apologize again for the inconvenience caused.
Sincerely,
The IndigoPetCo Team
Thought the product looked cool so I purchased for my pup. First off they charged 15 for priority USPS. I own a business and this is way high. 2nd, they took 10 days to actually ship the product!
Dear Michael,
We’re sorry to hear about your frustration with the shipping charges and delay in processing your order. We strive to ensure a smooth and timely experience for our customers, and we regret falling short in this instance.
While shipping costs can vary, your feedback helps us evaluate and improve our processes to provide better value and quicker turnaround times. If you have any further concerns, please reach out to us at contact@indigopetco.com, and we’ll do our best to assist you.
Thank you for bringing this to our attention, and we appreciate the opportunity to improve.
Sincerely,
The IndigoPetCo Team
I spent a considerable amount of money and never received my items! They have no contact number and did not respond to six of my emails. They give you a fake tracking number for your purchase. They will take your money and you will never receive your items. What a disgraceful scam! The worst part is they say that they are donating a portion of the profits to animal rescues. What a joke! I really hope something can be none to catch these people and shut them down and make them pay all of the people back plus the animal rescues.
Hello Robin,
We ship all orders same day/next business day! If you have not gotten your order please email us at contact@indigopetco.com and we will make it right!
Sincerely,
The IndigoPetCo Team
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Lance,
Thank you for your fantastic review! We’re thrilled to hear that you love your custom mug and that it perfectly captures your handsome pup. Our artists work hard to make every product special, and it’s wonderful to know their efforts hit the mark.
We can’t wait to create more items for you in the future! If you need assistance with your next order, feel free to reach out. Thank you for choosing us to celebrate your furry friend!
Best regards,
The IndigoPetCo Team