Indigo Pet Co Reviews Summary
Indigo Pet Co has a rating of 2.3 stars from 103 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Indigo Pet Co most frequently mention customer service, tracking number and suction cup. Indigo Pet Co ranks 8th among Charity sites.
DO NOT BUY FROM THIS COMPANY. They will take your money and never send your product. It's been 37 days since my order and it NEVER shipped nor will they respond to messages requesting an update or to cancel the order. What a scam.
I was very excited about my order that I had placed with this company. I was given a 15% discount at check out. And my order was o the way. It took a week for it to be delivered. I get my order and to see that 1 I order 2 pieces from the company. I got only 1 item and it was the wrong item and of course, i am missing my 2nd item. There is no phone number to speak to customer service and their policy is NO REFUNDS exchanges will have to take place 7 days from receiving. I have been emailing this company for 3 days now. No one is replying to any of my emails. Im glad that I only spend $30.00 that I won't miss. DO NOT BUY FROM THIS COMPANY
Dear Danyelle,
We deeply apologize for the issues with your order and the frustration it has caused. Receiving the wrong item and missing part of your order is completely unacceptable, and we regret that you haven’t been able to get in touch with our customer service team.
Please email us again at contact@indigopetco.com with your order details, and we’ll prioritize addressing this issue. Whether it involves sending the correct items or finding another resolution, we are committed to making this right.
Your feedback is invaluable as we work to improve our processes and customer service. We truly regret the inconvenience caused and appreciate you bringing this to our attention.
Sincerely,
The IndigoPetCo Team
Watch out with those liars!
STAY AWAY!
Been more than 3 weeks that I am waiting for my order. No response, no update, nothing.
Paying delivery fees, so that it arrives in less than 10 days... 30$ just thrown out of the window!
If anyone has help, feel free to contact me..
I placed an order back in April. I didn't receive my order until a month later. Then, my order was incorrect and I've attempted multiple times to contact this company with no response. It has been a month since I "received my order" and I have yet to hear back. There is no phone number to reach out to for customer service either. 10/10 don't recommend doing business with them even though they actually have nice products.
Dear Lauren,
We sincerely apologize for the delay with your order and the frustration caused by receiving the wrong items. It’s unacceptable that you’ve not heard back from us despite multiple attempts to reach out, and we regret the inconvenience this has caused.
Please email us again at contact@indigopetco.com with your order details, and we will prioritize resolving this matter. Whether it involves sending the correct items or finding another solution, we are committed to making this right.
We appreciate your feedback and will use it to improve both our response times and customer experience. Thank you for bringing this to our attention, and we hope to restore your trust.
Sincerely,
The IndigoPetCo Team
They took my payment and haven't sent any products. They will not respond to my emails. I also messaged them on Instagram with no luck. I believe this is a scam.
Dear Jessie,
We sincerely apologize for the experience you’ve had with your order. It’s completely unacceptable that you haven’t received your products or a response from our team, and we deeply regret the frustration this has caused.
Please email us again at contact@indigopetco.com with your order details, and we will make resolving this issue our top priority. We are committed to ensuring you either receive your products or a full refund.
Your feedback is critical in helping us improve, and we truly regret falling short. Thank you for bringing this to our attention, and we hope to make things right.
Sincerely,
The IndigoPetCo Team
Worst experience of my life. For the first time i ordered online. I made a paypal account JUST to order a costume from them back in the beginning of October! I paid for fast shipping so my order could guaranteed be delivered before Halloween. I ordered a large costume for my dog. Weeks n weeks went by I asked them a lil before a week on email like what's going on, (btw) I should of known it was sketchy they have no phone number to contact them. Anyway they replied quite fast saying your product will be guaranteed delivered before Halloween' I said okay. Closer and closer Halloween came, I was still emailing them, they stopped answering after the first email they replied to me. I live in Canada so the costume alone plus extra shipping came to about over 60$. I received the costume weeks after Halloween. Pay Pal was no help ( I do not recommend using it) and indigo pet i is a legit scam. I should of read the reviews before I bought. Not just me out of $$ that spent towards this bs company. Very unprofessional they need to be shut down. Majority of their reviews are bad! Save your money ppl or give it to a legitimate website you're more familiar with
Dear Gee,
We are truly sorry to hear about your frustrating experience with your order, especially given the importance of timely delivery for Halloween. The delays, lack of communication, and ultimate delivery after the holiday are absolutely unacceptable, and we deeply regret the inconvenience and disappointment this has caused.
Although we strive to meet shipping guarantees, unforeseen issues sometimes arise, and we clearly failed to provide the service you deserved. Please email us again at contact@indigopetco.com with your order details, and we will do our best to address this matter, whether that involves issuing a partial refund or another resolution.
Your feedback is invaluable, and we are actively working to improve our shipping processes and customer service. Thank you for bringing this to our attention, and we apologize sincerely for falling short.
Sincerely,
The IndigoPetCo Team
I bought this toy after looking at the Instagram advertisements and first off, it wouldnt stick to any of our floors. Secondly, my dog tore it apart aftter 10 minutes. This company does NOT offer refunds or returns. Why purchase from some place as shady as this? They sink a ton of money into advertising to lure unsuspecting consumers. Just look at the countless other poor reviews.
Dear Catherine,
Please reach out to us at contact@indigopetco.com with your order details, and we will do our best to find a satisfactory solution.
We appreciate you bringing this to our attention and are committed to improving both our products and customer experience moving forward.
Sincerely,
The IndigoPetCo Team
Over 2 weeks and the tracking number they gave me still shows as pre-shipment. Sent 2 emails inquiring about my order and no response.
Dear Liz, We sincerely apologize for the delay with your order and the lack of communication from our team. Waiting over two weeks without clear tracking updates is unacceptable, and we deeply regret the frustration this has caused.
Please email us again at contact@indigopetco.com with your order details so we can investigate this issue and provide you with an update or resolution. We are committed to ensuring you receive your order as soon as possible.
Your feedback helps us improve, and we appreciate you bringing this to our attention. Thank you for your patience as we work to make this right.
Sincerely,
The IndigoPetCo Team
Never received my order! Never responded to emails! Sent a bogus tracking number. Do not give them your money!
Dear Catherine,
We sincerely apologize for your negative experience with your order. It’s completely unacceptable that you haven’t received your items and that our communication fell short. We deeply regret the frustration this has caused.
Please email us again at contact@indigopetco.com with your order details, and we will prioritize investigating this issue and finding a resolution. Whether it involves locating your shipment or providing a refund, we are committed to making this right.
Thank you for bringing this to our attention, and we appreciate your patience as we work to improve our service and address your concerns.
Sincerely,
The IndigoPetCo Team
I purchased the suction cup tug of war toy for my dog after seeing all of their ads on Instagram. I was really excited for him to use it, but the suction didn't hold and the rope started fraying immediately. I tried reaching out to the company using any means possible on numerous occasions but never received a single response. It appears that there is no return policy or customer service. The toy was expensive but cheaply made. Avoid this company at all costs!
Dear Dana,
We’re truly sorry to hear about your disappointing experience with the suction cup tug-of-war toy and our lack of response. It’s unacceptable that the suction didn’t hold and the rope frayed so quickly, and we deeply regret the frustration this has caused.
Please email us at contact@indigopetco.com so we can make this right for you!
Your experience helps us improve, and we’re committed to bettering both our products and customer service. Thank you for bringing this to our attention, and we sincerely apologize for falling short.
Sincerely,
The IndigoPetCo Team
Horrible horrible company. Learned my lesson. Received two items I ordered way to late ( about a month to receive) once I got them I did not need the outfits anymore as they were Halloween costumes and I bought from a different store so I would have in time. They were unopened and I shipped them back. Took about a month to get them to refund me. Multiple emails and never had a response. Finally I got a response saying they put the refund through. I checked my credit card statement and I only recieved credit for one outfit not for the other one I returned. Asked for credit for the second one and no response. Thank you for steeling my money indigo petco. Terrible customer service and upsetting over such a small item they will not refund me as I sent them their products back. Stay away- not worth your time.
Ordered a toothbrush toy for my dog last week and he absolutely loves it. The toy arrived very quickly (less than three days) The toy had very clear and easy to understand instructions. Every interaction I had with the company was super simple and it really made it a good experience for me.
I have ordered from this company over 8 times and never had one issue. They donate money to the AAWL and the ASPCA. Would 100% recommend.
I ordered multiple items from Indigo Pet Co and one of my items was missing (cost $25). I have emailed the company multiple times and have not heard back. I have even posted in their social media asking for the item and warning others and they delete my posts. DO NOT SUPPORT THIS BUSINESS
Initially I reached out to find out where my costumes where as I had ordered them almost a month earlier. I received a response which was appreciated but the costumes literally showed up on Halloween. Then when I opened it one of the costumes was a small and I ordered a large. I reached out to them with a picture and request for a refund multiple times with no response.
The Halloween costume we ordered on Oct 4th showed up the day after Halloween. Still not happy about the lack of response to email but at least we got the costume even if it was a day after it was needed... to bad it won't fit for next year. :(
Ordered a Halloween Costume for our puppy on October 4th. Four weeks later still no costume and no response from Indigo Pet Co...
With all the choices out there in pet supplies DONT deal with Indigo Pet Co. They advertise discounts that they don't honor. Delivery time is worthless and there are no returns. I can't say enough about how disgusting they are as a company.
Terrible company, ordered 24 September 2019 for dog Halloween costumes, I continued to follow up on my order, they GUARANTEED delivery before Halloween... still no arrival and it's November 6!
Save your time and money, order from Alibaba/express, they have everything and only a fraction of the price
AWFUL company!
AWFUL company! Don't ever buy from them.
Late September - Ordered Holy Hound Dog and Deadly Doll Dog costumes.
10/9/19 - have not received order, Reached out to Indigo Petco on status.
10/9/19 - received email stating I will receive my order before Halloween.
10/19/19 - received text that order was shipped but did not give tracking number. Sent email to Indigopetco stated that I have a party on 10/26 and need costumes before then.
10/30/19-did not receive response from my 10/19/19 email, have sent another email asking for status and requesting directions on returning their costumes
10/31/19-received costume at 11:30am. However, only received 1 costume (Deadly Dog) and as of date (11/4/19) have not received the other costume or response to my email.
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Chelsie,
We ship all orders same day/next business day! If you have not gotten your order please email us at contact@indigopetco.com and we will make it right!
Sincerely,
The IndigoPetCo Team