Overview
Ibotta has a rating of 4.2 stars from 4,494 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ibotta most frequently mention customer service, gift cards and great way. Ibotta ranks 1st among Cash Back sites.
I had a problem with the app not recognizing the bar code on an item to receive the cash back. I was able to submit a request with photos to show what was purchased. It was easy and my request was investigated quickly and resolved. Very happy with the ease and the quick response.
I have been using this app for 4 years and have earned over $4k. It's easy to use and the customer service team is top notch. Anytime I have an issue, they respond quickly and explain things so I understand what the issue is, I always have my issue resolved right away. Love this app and recommend it to everyone!
I had an issue with verifying my phone number due to it being linked to another account and customer support took care of it in less than 24 hours. Thanks again
Apparently my account was hacked and Ibotta deactivated it for reasons, when I reached out to them the representative George was super helpful with the process of explaining and transferring my earnings to the new account
I'm disappointed that the majority of cash back applies to Walmart. I wish there was better representation from other stores as I do not shop at Walmart.
I've been using Ibotta for over a year, and they always come through whenever I have an issue, which is rare, but it happens. Their customer care is fast and friendly, and I have never been disappointed. In addition to the cash back offers, I purchase their gift cards, which is another great way to save money.
Not realizing that minutes make a difference on the 7 day window, I appreciated the way my error was handled upon appeal. Thanks for the personal response!
At the start of using the Ibotta app I was kinda skeptical. However after a few years of using the app,I find it to be a great way to utilize receipts that I normally would throw away in the past to being rewarded with gift cards, which is great to use especially@ Christmas time.
I was out of country for six months due my accident, and you had deducted $ 4.99 as I am not used Ibotta.
Not fair.
Take a not & reimburse the same...
I was thinking i was going to be talking to a corporate brick wall when i requested help., but Fe P. Understand my frustration when I didn't receive cash back through the ap. Fe P. Went above and beyond what I asked for in order to fix the problem. Deserve all the praise
I had an issue with a reward that I expected, but needed some help to cross the finish line. They worked to explain the process and pushed through the reward. I've been a user for quite sometime. It's great to garner savings on the products you normally purchase, rather than a bunch of coupons for irrelevant products. Worth the time to sign up.
I have been using Ibotta for almost two years now. It is by far the best rebate app available. The rebates available on the app are unmatched and customer service is top notch. If there is ever a problem with a transaction they are quick to respond and always willing to help correct the problem.
I will randomly not get credit for items, seems mainly at Dollar General. I do all the steps and will not receive rebate. Contacting customer service and actually getting a response is way to difficult. Took me 7 times, 3 ways of contact and we'll over a week to get a response. I am a loyal user and this issues shouldn't occur or take so long for response.
I had an issue with an offer that wasn't displayed properly, and though it had store-based restrictions, there wasn't any store-based restriction displayed with the offer page. I contacted support, who explained that the store-based restrictions are enforced by searches from the stores for the offer, but because it was confusing, they honored the offer and credited my account for the offer even though it had been through a different store. Overall, our interaction was very positive, and the outcome was better than I had expected. But beneath the surface, customer service was prompt, accurate, compassionate and handled very professionally. I work in customer service, and this is how you do customer service, even when the customer does NOT get the outcome they wanted--in this case, I DID get the outcome I wanted.
I alerted Ibotta that they did not credit me the rebate for an item I purchased on my latest receipt and within hours had my rebate credited to my account. That is fast customer service! Thanks Ibotta!
I had a very difficult and hard to explain issue receiving my cash back for this offer. I had to contact the help center to resolve it. They did a fantastic job listening to what the problem was and fixing it very fast. Thank you for the great customer service 😊
Ann was the ONLY person who read my emails and got me a credit on my account when I couldn't get connectivity! A valued member shouldn't have to send as many emails as I did to literally beg for someone to read the details and solve the issue!
Thank you for updating your review! Ibotta strives to cultivate a positive environment for our Savers. Our team works diligently to respond to each inquiry promptly and accurately. We apologize if our service did not meet this standard for you. We have documented your feedback for the appropriate team. Thanks for leaving an honest review!
I have used Ibotta almost since it started. I like the game of looking for coupons based on what I buy every week and get excited when I am able to purchase and get bonus dollars! Highly recommend one of the best coupon sites out there.
Fast friendly and efficient. Love how customer service handles situations. Love rebate app. No issues that can't be solved. Recommend to friends and family.
Had to change my email address last year. I have had the same phone number for many years. Updated IB with new email, but now I can't withdraw because it says my phone number is used on another account (the old email).
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We appreciate your feedback! Our goal is to provide a diverse range of offers and bonuses to cater to everyone's needs, so please stay tuned for upcoming opportunities. While we can't promise specific offers, your input is valuable, and we've shared it with the appropriate team. Thank you once more for your review!