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Ibotta

Overview

Ibotta has a rating of 4.2 stars from 4,490 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ibotta most frequently mention customer service, gift cards and great way. Ibotta ranks 1st among Cash Back sites.

service
1,334
value
484
shipping
178
returns
184
quality
359
This company responds to reviews on average within 3 days
How would you rate Ibotta?
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Pennsylvania
1 review
0 helpful votes
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Excellent app
April 16, 2025

I absolutely love Ibotta! Very easy to find rebates on items I routinely purchase. Submitting receipts is very easy and customer service is excellent. I have never had an issue that wasn't ignored by the Ibotta team!

Date of experience: April 5, 2025
Michigan
1 review
0 helpful votes
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No response from customer service
April 19, 2025

Need someone to respond to why my account is not allowed to withdraw but I can add more. I want my money. I use this app alno lot. Why can I not withdraw. I have emailed twice and have had no response

Date of experience: April 8, 2025
North Carolina
1 review
0 helpful votes
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Love Ibotta - Great Customer Service
April 3, 2025

Ibotta is great to use to offset rising costs. Their customer service team is also awesome, always get back to members promptly and with satisfaction. They are great to work with on any questions or receipt issues.

Date of experience: March 21, 2025
New York
1 review
0 helpful votes
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Nice Notification!
April 5, 2025

I purchased an item on my grocery order and didn't realize Ibotta had an offer for an item. I was notified that I missed one and was given the opportunity to add it after the purchase. Thank you, Ibotta!

Date of experience: March 26, 2025
Minnesota
1 review
0 helpful votes
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Getting missing cash back.
April 19, 2025

When I scanned a receipt I notice only 1 of my products was picked up instead of 2. I manually entered the 2nd one, but when the receipt was finalized I only got credit for 1. It took about 3 emails to get it straight but it was credited to my account. I rely on Ibotta to help stretch our budget.

Date of experience: April 9, 2025
Texas
1 review
0 helpful votes
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Thanks Ibotta!
April 11, 2025

I've been using Ibotta for many years and I truly love it for its deals and for the fact that when there's a problem, you write and they respond quickly and courteously. Today I had a question about a product I purchased, and two of their staff, Jill and Mary, responded in a friendly and professional manner, clearing up my doubts.

Date of experience: April 1, 2025
New York
1 review
0 helpful votes
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Not reading receipts
April 3, 2025

You need to read recipes a lot better. When people get rang up for 2 or 3or 4 or 5 of the same product and the cashier puts it all under the same one heading but you can clearly see that there are more than one of th same
Product. It is so frustrating no getting the full credit requested because someone cannot read the
Receipt.

Ibotta attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 23, 2025
Texas
1 review
0 helpful votes
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I could not scan all my dog food
April 25, 2025

I bought 5cansof Purina ONE canned dog food I scanned one and it said limit 3 so I tried to scan 2 more and it said limit 1. I also got 2 milks but I could only scan 1. I just seem to have problems with this.

Date of experience: April 15, 2025
Texas
1 review
0 helpful votes
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Awesome customer service on missing credit
April 21, 2025

I was missing a credit a credit from my Walmart trip that was linked to my account. I reported it and received a reply quickly. Come to find out I used a coupon on one of the two items I bought and that disqualified my cash back with Ibotta. This is listed in the details of the terms and I didn't see that. Ibotta still honored the cash back this time but I'm now aware and will make sure I read the details first.

Date of experience: April 10, 2025
North Carolina
1 review
0 helpful votes
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This could be more user friendly
March 27, 2025

This app is hard to navigate and understand how to get the most from it. Also, I have earnings that just don't add on to my total anymore. Not sure why. I couldn't use my earnings at Walmart like I did once before. Don't make sense or cents!

Date of experience: March 17, 2025
California
1 review
0 helpful votes
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Amazing help
April 24, 2025

I had a mistake in the reciept as I was missing offers but then they fixes it. I am so grateful the issue got revolved especially as I am trying to become a good ccouponer for my mom not to stress so much about prices.

Date of experience: April 13, 2025
New York
1 review
0 helpful votes
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Received my cash back from offers...solved!
March 30, 2025

Shopped at Walmart through my Ibotta account and my cash back on all of my offers were not applied. I only received the percentage for my entire purchase. I contacted Ibotta support and informed them of the problem. They responded within the time frame and asked me to send them screenshots of my purchase with timestamps and delivery times and also any subs. I also listed the offers I claimed. They gave me all my cash back without hassle. I am very satisfied with the service I received. I would highly recommend Ibotta to anyone I've been using this app for years now and it really pays!

Date of experience: March 19, 2025
Texas
1 review
0 helpful votes
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I love Ibotta!
March 27, 2025

I have been a member of Ibotta for a number of years and have no complaints. Today, I had something happen that has never happened before-I was alerted to the fact that I had an unclaimed rebate on my CVS receipt! Not only that, but Ibotta walked me through the steps to go back and collect the unclaimed rebate (and it was a big one too- $2.00!). Thank you Ibotta!

Date of experience: March 17, 2025
Alabama
1 review
0 helpful votes
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Great help!
April 6, 2025

I have been a fan of IBOTTA for a while now. Getting cash back on my everyday grocery items helps me tremendously. Recently there was a glitch with a system error and I didn't not receive my cash back for a large order. The customer support team at ibotta worked diligently making sure I received the cash back I earned 😎 thanks so much! Proud member of ibotta!

Date of experience: March 15, 2025
New York
1 review
0 helpful votes
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Not great cash back
April 6, 2025

I have used Ibotta for a couple of years. When I first started using it, there were better opportunities for cash back. Now it's 5 cents/ 10 cents for things. Not really a savings these days. I also do not like that you cannot get cash back if a store offers cash back for the same item. Sometimes I do not use the card I have linked to my store and would just like to get the cash back from Ibotta. But it is a whole process to do that. If I put in for cash back I should get it.

Date of experience: March 27, 2025
Ibotta C. Ibotta Rep
1 month ago

We truly value your feedback and are sorry to hear about your experience. Your insights are important to us as we work to enhance our services.

California
1 review
0 helpful votes
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Pleasant Customer Service
April 17, 2025

I had an issue (it was on my side) regarding a product purchased but not able to redeem the reward. Customer Service (CS) got back to me quickly and explained the issue to me. Turns out I had selected to receive 'cash back' from the retailer which made it unavailable through ibotta. The CS rep explained this to me in an email and as a courteousy added the product reward as well. I found the entire experience to be very well managed and appreciated the additional information that the CS rep provided as to why I was ineligible. Overall, a great experience.

Date of experience: April 5, 2025
New York
1 review
0 helpful votes
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Too much money given for this order
April 17, 2025

I like shopping with ibotta. This time you gave me back too much money. It said I had 4 yogurts but I only had 2. I thought I fixed it before I pressed submit. I should only get $1.20 back not $2.40. I had two 2good yogurts with two yogurts of another brand. Trying to stay honest. Thank you for your assistance

Date of experience: April 4, 2025
California
1 review
0 helpful votes
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Speedy response!
May 4, 2025

There was a technical issue with my submission. Mary from Ibotta care team responded to my request very quickly and credited me the missing offer. I appreciate her help!

Date of experience: April 23, 2025
Florida
1 review
0 helpful votes
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Submit a ticket for customer help
April 2, 2025

I had a problem with the app not recognizing the bar code on an item to receive the cash back. I was able to submit a request with photos to show what was purchased. It was easy and my request was investigated quickly and resolved. Very happy with the ease and the quick response.

Date of experience: March 22, 2025
Arizona
1 review
0 helpful votes
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Love this App and it's Customer Service Team
April 4, 2025

I have been using this app for 4 years and have earned over $4k. It's easy to use and the customer service team is top notch. Anytime I have an issue, they respond quickly and explain things so I understand what the issue is, I always have my issue resolved right away. Love this app and recommend it to everyone!

Date of experience: March 25, 2025