Overview
HomeSafe has a rating of 4.3 stars from 476 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HomeSafe most frequently mention customer service, great job and car shield. HomeSafe ranks 2nd among Home Repair sites.
Technician was prompt to answer the claim call. Was able to complete the repairs in one day. Was clean, personable and we were very happy with his work and completion in one day. Claim was paid in a relative amount of time. I would recommend Armis to everyone.
Our bathroom faucet slowly lost water pressure and finally just drips of water would come out of it. We called Home Safe and they assigned a Plumber to our claim. He came the next day and assessed the problem. The following day the faucet was replaced! Great service!
Russell, we truly appreciate you taking the time to leave us such a positive review! It was our pleasure to assist you, and we're thrilled that we could meet your needs. Please don't hesitate to reach out to us in the future if you have any further questions or require additional assistance. We're always here to help!
WHERE is my check to replace my dishwasher that could not be replaced no parts available still waiting on my check to replace a dishwasher that parts were no longer available to repair unit. Its been way to long! Tired of the runaround! Refund check 550.98
Shirleen, we apologize for any inconvenience this may have caused. After further review, we can confirm that a check for your reimbursement has been processed. You should expect to receive it in the mail within 7 to 14 business days. If you have any further questions or concerns, please don’t hesitate to contact our Customer Service team. We are here to assist you in any way we can.
After speaking with claims management concerning the repairs needed for my oven, I was pleased how she listened and understood the ordeal and quickly assured me that I would have what I needed for the repairs.
Cheryl, we appreciate the time you took to leave a review regarding your recent claim. Upon further review, the part you are speaking of is the hinges for the oven, which is a part that is not listed for coverage on your contract. The Service Provider advised that the part is no longer made by the manufacturer and suggested a replacement. We can verify the check for the credit toward the replacement has been issued. If you have any further questions or concerns, please don't hesitate to contact Customer Service at 1-800-332-4177.
The service man called before he came. Once he got here it did not long for him to find the problem an take care of it. I was very pleased with all aspects of HomeSafe.
Wanda, thank you for your review. We are happy to hear that you are satisfied with our services. Please don’t hesitate to call us if you need anything else!
Very easy to understand and too very good listener. Your representative took the time to enlighted me on the services and the cost of any services that may be needed. Again thank you
Robert, thank you so much for taking the time to leave us a review. We're absolutely delighted to hear that your experience with our Customer Service team was a positive one! Our dedicated team strives to provide the best possible support, and your feedback lets us know we're on the right track. Please remember that we're here to assist you with any future needs or questions you may have. Don't hesitate to reach out to us at any time – we're always happy to help!
All my experience was outstanding. It's more easy to work at home safe to get my job done. When I call it in
Otis, we love reading reviews like yours! They reassure us that we’re making our customers happy. If there’s anything else you need, please don’t hesitate to give us a call.
Nice to know that appliances and other items are covered to help curb the cost if anything should break or hacked.
John, we value your business and appreciate your feedback! Should you require any assistance or have any questions in the future, please don't hesitate to reach out to us. We're always here to help.
Went very well with the customer service rep I spoke with, she resolved
The issue quickly, and answered my questions.
Richard, we value your business and appreciate your feedback. Should you require any further assistance or have any questions in the future, please don't hesitate to reach out to us. We're always here to help.
I called to make sure the payment method had been corrected and the representative was helpful with both my home and vehicle coverages.
Diane, we are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to give us a call.
I was able to talk with rep to get claim started and get approval. Nicholas C was very helpful, professional and awesome in his help.
Linda, we appreciate your feedback and want you to know we're always here to assist you. Don't hesitate to reach out if you need anything else!
I called to find out why only a monthly payment was processed instead of a 6-month payment in February. I found out that I had to call in to make the payment. I called I believed on 3-10-25 to make the 6-month payment.
Charlotte, we apologize for any confusion regarding your account. All calls are recorded for quality assurance, after reviewing the call from February, you had agreed to wait until March to call in to make the 6-month payment. Your payments will go back to running automatically once a month after the 6-month payment has run its course unless we otherwise from you. If you have any questions, please contact Customer Service at 1-800-332-4177.
The representative on the phone was very pleasant and professional. Took the time to answer all my questions.
Antoinette, thank you for your valued support and for taking the time to leave us a review. Should you have any more inquiries or concerns regarding your policy, our dedicated team is readily available to assist you. Please do not hesitate to reach out to us, we'll be happy to address any questions you may have.
A miserable experience they are great at collecting the monthly fees but find ways to not pay claims.
Thomas, after further review, we processed a payment of over $500 for your claim in November. It appears there is another claim currently open and we are requesting specific documentation from the Service Provider to move forward in the claims process. If you need further assistance understanding what is needed to resolve the issue, please don't hesitate to contact our Customer Service at 1-800-332-4177.
The service person was very knowledgable, excelent, poliite, and explained every thing he was doing and on time.
Lynn, we are delighted to hear this! Please do not hesitate to reach out if you need anything else.
The person who answered the phone was pleasant and said everything looks fine on my account. Still felt weird I received voicemails that said they're from HomSafe. Taking time to
Call and now answering a survey. It's hard to know who's who behind a text, email or voicemail.
Debbie, thank you for taking the time to provide your feedback. We value your input and encourage you to reach out to our Customer Service team at 1-800-332-4177 should you have any questions or concerns regarding your policy.
Homesafe has always serviced me efficiently. And respected the choices and has sent the respective companies to service me.
Norma, we're thrilled that you've had a positive experience with our services! We appreciate you taking the time to share your thoughts. If you have any questions or requests in the future, please don't hesitate to reach out to us. We're committed to providing you with excellent support and are always happy to assist.
My furnace went out during one of the coldest weeks in Chicago. I had never made a claim and the process of approval scared me. Luckily the Homesafe team understood my dilemma and my furnace was repaired much faster than I expected.
Clifton, we are delighted to hear that our Customer Service representatives were available to answer your questions and assist you in navigating the claims process smoothly. If you have any questions or concerns in the future, please don't hesitate to reach out. We are always just a phone call away.
Very fast turn around, the same day. They worked hard to find someone to help me
Teresa, thank you for taking the time to leave us a review. We're thrilled that you were pleased with the speed and efficiency of our service! Please don’t hesitate to call us if you need anything else.
Done in a timely manner. Nothing more needed to be said have a nice day.
Bruce, thank you for your review. We are happy to hear that you are satisfied with our services. Please don’t hesitate to call us if you need anything else!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Kimberly, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!