Overview
HomeSafe has a rating of 4.3 stars from 477 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HomeSafe most frequently mention customer service, great job and car shield. HomeSafe ranks 2nd among Home Repair sites.
Everyone was very friendly and handled my case fast.
My experience with this guy was kinda pushy at first but as he continued I started agreeing with him finally I let my defense down and we went to another level turned out he had already talked me into it. Very confident convincing young man details of coverages were all good. I was just trying to get a good quote. I got it and more. Thanks
Starla, thanks for the review and welcome to HomeSafe! Thank you for choosing us! We want to make sure you're completely satisfied with your policy, so please contact us with any questions or concerns you may have regarding your coverage.
When I called the first person was very friendly I explained the situation and he then transferred me and the other agent was just as nice, (which for me is very important w consumer service)she look up my information called the repair person. He called back within and hour came out that day new the issue right away ordered part and by the end of week my refrigerator was fixed. He was very nice so the whole experience was excellent did tell my friends about Home safe.
Sandra, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
Became a ghost when things got hot. Also customer service needs retraining. To upset to continue. Looking another home warranty company that sticks with customer to the end and not worried about company monies.
Joe, we understand that you've had a negative experience. Your feedback is important to us. Please reach out to us directly at 1-800-332-4177 so that we can better understand your concerns and work towards a solution.
Doorbell broken: my deductible is $65 but had to pay $100 but should be reimbursed. Claim stated completed by Home Safe but it wasn't fixed yet. Contractor they chose is out of Maryland, I'm in Ohio, so it's been 12 days and my replacement to fix the issue is unresolved and I have no timeframe of when a simple Doorbell fix will be done. Contractor asked me if there were storms in my area, says he works 11 states and he's back in Maryland, 337 miles away. Ridiculous
Kathleen, we apologize for any confusion regarding your claim. After further review, it seems that the reimbursement for your deductible has been processed. We do not have control over the service provider's procedures. If the service provider has been paid for the repair, it is their responsibility to handle any updates on the repair. Please reach out to them for further information.
The lady who called me was pleasant, friendly and nice. She took care of my billing issue quickly and efficiently. But a week later I received a letter (dated two days AFTER I gave her my new info) stating that my coverage would expire if I didn't update my account!
Joyce, we appreciate you leaving us a review. We are unsure why you received that letter shortly after addressing your payment issue. We can verify your account is active and up to date on payments. Should you require any further assistance or have any questions, please don't hesitate to reach out to us. We're always here to help.
My experience was stressful with the time it took to complete, but I understood the reasons given.
However, everyone that I spoke with in Customer Service was very patient and willing to help me with my concerns. Also, the Service Repair Technician was pleasant, calm and knowledgeable. He did a very good job.
Patsy, thank you for taking the time to leave a review! We're committed to providing excellent service and support, and we're here for you whenever you need us. If you have any questions or concerns in the future, please don't hesitate to reach out. We're always just a phone call away.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review. Glad to see our customer service was able to help you out so quickly. Please contact us if you have any other questions.