Overview
HomeSafe has a rating of 4.3 stars from 477 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HomeSafe most frequently mention customer service, great job and car shield. HomeSafe ranks 2nd among Home Repair sites.
I do have Dates and time if needed and plese don't get me wrong the HomeSafe representatives were great.
We were delayed in the assignment of an adjustor, since ARMIS could not communicate what was missing from the claim. Each time we called the ARMIS agent said that they had everything they needed. Either the notes were not complete, or the agents are not reading through the notes carefully...you'll have to perform a CASE study on the processes of the customer facing agents and how the claim reviewers enter the notes into the claims.
I recommend that HomeSafe would incorporate a claim notes section that is triggered when the claim needs attention by the customer.
Feel free to contact me if needed.
I went through the steps online and verbally with one of your representatives and I still haven't had anybody to come out here to look at my ice maker My refrigerator they just told me they were going to get the part and then they come out we haven't heard anything. And now I'm having problem with my stove and we're going to have to go through the same hassles with that. Let me know
Robert, that is unfortunate to hear and we apologize for any confusion regarding the claims process. We are always willing to go over your contract with you, explain the claim process, and address any issues. Please don't hesitate to contact our Customer Service Department with any questions or concerns you may have.
They were quick to get me help with my problems It only took one phone call and they called me back when needed to within less than a hour.
Albert, thank you for your review. We are happy to hear that we were able to help you out so quickly! Please contact us if you need anything else.
No experience yet. I have not had any problems to use their service. Please stop sending me these questionaires.
Shelby, thank you for the review and when you encounter a repair, don't hesitate to give us a call! In the meantime, please let us know if you have any questions about your coverage.
I would rate the overall service excellence, well satisfied
Verlyn, thank you for your review. We are happy to hear that you are satisfied with our services. Please don’t hesitate to call us if you need anything else!
Water dripping all over onto the floor etc they set me up with a plumber that was 51 miles away they never called I call them got the answering service still no call when I called you back with a plumber I had used before they came that day and fixed the problem and now you say it's not covered I'm serious thinking about dropping this plan
Janet, thank you for taking the time to share your experience regarding your recent claim. We sincerely apologize that our services did not meet your expectations. Feedback like yours helps us identify the areas that need improvement. We are always willing to review your contract, explain the claims process, and address any issues you may have. Please don’t hesitate to contact our Customer Service Department if you have any questions or concerns.
It's not just about the Claims. It's about the overall Customer Service, which is exceptional.
Terence, thank you for your review! We are thrilled to hear that you are satisfied with our Customer Service. Please feel free to contact us if you need anything else.
Very nice people Got problem taken care of quickly Helped me take care of the issue easily
Susan, thank you for taking the time to leave us a review. We're thrilled that you were pleased with the speed and efficiency of our service, and we're delighted to have met your expectations. Please don’t hesitate to call us if you need anything else.
I had a bad experience with a representative but the next business day a supervisor called and got things straightened out
Sherrie, we appreciate you taking the time to bring this matter to our attention and apologize for any inconvenience this has caused. We are always looking for ways to improve on providing an exceptional Customer Service experience. Please don’t hesitate to call us if you need anything, we are here to assist in any way we can.
Very knowledgeable! The response was very good and very thorough in response to my questions.
Mark, we are delighted to know that our team successfully addressed all your questions. Please don’t hesitate to call us if you need anything else!
I contacted you and got a incident number and I contacted Farrs Hardware,Paid my deductible, they came and fixed it.
So far haven't heard anymore,so I guess everything's fine and paid for.
We appreciate the time you took to leave a review! After further review, it appears the Service Provider has been paid and the claim file is marked as Closed. Please contact our Customer Service Department at 1-800-332-4177 for further assistance if you have any questions or concerns you may have regarding your recent claim.
Friendly customer service. I requested a booklet showing coverage and it showed up very soon.
Annette, we are delighted to know that our team successfully addressed all your questions. Please don’t hesitate to call us if you need anything else!
Initially everything was going smoothly. Technician arrived and said he couldn't fix it. Have not heard anything since? Called Armis and they were going to reach out to technician🤷
Todd, we apologize for any confusion regarding the claims process. After further review, the notes on the claim indicate the Claims Department is waiting for a diagnostic and estimate from a Service Provider. We recommend you contact our Customer Service to provide assistance in how to proceed in the process. We are here to assist in any way we can and look forward to speaking with you soon.
The agent was very helpful and handled my my concerns and questions promptly
William, we are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to give us a call.
Waiting on a decision. Replacement water heater tank needed. Submitted all info. Waiting now for the go ahead.
Salvatore, thank you for your review. We are always happy to explain your coverage details and go over the claims process with you. If you have any questions give us a call!
They were very friendly and explained what they needed from me.
Nellie, thank you for your positive feedback! If there's anything you need, please don't hesitate to reach out to us. We are here to assist you in any way we can.
I appreciate this company they have helped me in several occasions and has saved me money along the way. Great Company!
Ronnell, we appreciate your feedback and want you to know we're always here to assist you. Don't hesitate to reach out if you need anything else!
Everything went well from filing the claim and for the plumber to service the claim..
Scott, thank you for your review. We are happy to hear that you are satisfied with our services. Please don’t hesitate to call us if you need anything else!
The representative was helpful in finding out the information I needed to get my heating unit blower fixed. She went above and beyond!
Ava, thank you for your time and review! If you ever have any questions or need further assistance, please don’t hesitate to call us.
Great service in an emergency taken care of asap professional
Donna, thank you for your review. We are happy to hear that you are satisfied with our services. Please don’t hesitate to call us if you need anything else!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Johnny, we appreciate you taking the time to share your experience about your recent claim. We apologize that you were not satisfied with our services. Reviews like yours, help us to identify and target the areas where we need to improve. We are always working on providing better services each day to ensure a better customer service experience.