From the business
Homary is the ultimate destination for various outdoor covering solutions. Our unique selling points are affordability and high quality, offering a wide range of sizes and stylish designs at the best prices.
Over the past three years, Homary has established a thriving customer base and strong global presence in the United States, the United Kingdom, France, Germany, and other European countries, as well as in Australia. With recent expansions in the UK and global shipping capabilities, our goal is to simplify outdoor maintenance for both brands and consumers.
We take pride in connecting with over 100,000 direct customers, hospitality leaders, and globally renowned brands such as The Ritz-Carlton Hotels and Resorts, Pratt & Whitney, InterContinental Hotels & Resorts, Hyatt Hotels Corporation, Heritage Hotels and Resorts, Inc., Royal Sonesta Hotel, Westin Hotels & Resorts, Mackinac Island, Magna International, Six Flags Entertainment Corporation, Walt Disney Resorts, Smokin Brothers, Magnolia Porch Swings, and many more, who trust Homary to meet their diverse covering needs.
Our product portfolio includes a variety of items such as patio furniture (sofa beds, loungers, L-shaped sectional sofas, chairs, curved sofas, dining sets), grills, kitchen islands, fire pits, industrial requirements, speakers and fountains, statues, boats, and other miscellaneous household equipment. We also accept special requests for custom and personalized covers by adding logos, designs, or images to any type of cover.
To learn more about our products, please visit our website.
Homary Reviews Summary
The company has garnered a strong reputation for its responsive and helpful customer service, with numerous customers praising representatives for their professionalism and efficiency in addressing concerns. Many reviews highlight the quality and craftsmanship of the products, contributing to overall customer satisfaction. However, there are recurring issues related to product damage during shipping and delays in receiving replacements, which can lead to frustration. While the customer service team effectively resolves these issues, the time taken for replacements can be a concern. Overall, the sentiment reflects a commitment to customer care, despite some operational challenges.
This summary is generated by AI, based on text from customer reviews
Original purchase date: Nov 27,2022, Returned to their warehouse Dec 19,2022
Case number: *******.
Return: still waiting, not responding to my emails…have gone dark on me.
Homary does NOT offer easy returns. They go out of their way to create barriers to a return and when your return actually makes back to their warehouse, they go dark. Avoid, avoid, avoid. No integrity. Not to be trusted.
I bought a shoe storage bench from them and it can't even store a men's size 10 shoe without causing the sliding doors to jam. The rating for the item on their site is 4.9 and it didn't publish my bad review. It looks like that the company hides all the bad reviews. The company claims to have 30 days of return policy, but it doesn't allow the return if the item has been taken out of the box and assembled. Stay away! I should have read reviews from other sites before buying anything from them.
Thank you for taking your precious time to leave your review, Customer.
We have provided the partial refund as you requested via email. We are sorry for the late response.
One of the disadvantages of shopping online is you are unable to see and touch the item physically, so sometimes the real items can not meet your expectations. When customers are not satisfied with the items, we will take fully responsibility for it.
We sincerely apologize that this shopping experience did not work out well and caused you an inconvenience, but many thanks for raising this issue, and Homary will surely pay more attention and make an improvement on these areas. By the way, we will arrange someone to follow up your case to ensure a proper solution will be provided to you.
ABSOLUTELY BULL$#*! CUSTOMER SUPPORT! ITEM IS BROKEN AND THEY CLAIM IT TOOK TOO LONG TO REQUEST REFUND. IT TOOK 4 MONTHS FOR ITEM TO ARRIVE AND WAS TOLD IT WASNT AVAILABLE IN NORTH AMERICA ONLY AFTER I ORDERED> THEN THEY WASTED MONTHS IN TRYING TO FIX THE PROBLEM AND SEND ME A 20 CENT PICE OF PLASTIC PIPE WITH NO INSTRUCTIONS WHICH I HAD TO PAY DUTY ON. THE TOILET LEAKED AND CAUSED DAMAGE IN MY HOUSE
Thank you for taking your precious time to leave your review, Customer.
We have already send you the parts of the damaged, Once again we are sorry for the trouble.
One of the disadvantages of shopping online is you are unable to see and touch the item physically, so sometimes the quality of the real items can not meet your expectations. Homary may ensure the quality is durable. But when customers are not satisfied with the items, we will take fully responsibility for it.
We sincerely apologize that this shopping experience did not work out well and caused you an inconvenience, but many thanks for raising this issue, and Homary will surely pay more attention and make an improvement on these areas. By the way, we will arrange someone to follow up your case to ensure a proper solution will be provided to you.
The product did not match my expectation of colour nor quality. I immediately asked to return it since there's "30 days back guarantee". The customer support is not reachable via phone - I get a message that they are busy and then I get disconnected. I've spoken to the support via email and asked since weeks for the return labels so that I can return the items but they always give evasive responses that they need to check with the supplier and that they will get back to me. It's now been 3 weeks and they haven't send the labels even though I'm constantly reminding them! If they don't send the labels soon I will escalate this issue via my attorney.
Thank you for taking your precious time to leave your review, Customer.
One of the disadvantages of shopping online is you are unable to see and touch the item physically, so sometimes the real items can not meet your expectations. When customers are not satisfied with the items, we will take fully responsibility for it.
After checking, we are sorry we fail to find your order information. Would you please kindly call us at 1-888-903-333 to look for our customer agent David, or email us service@homary.com and put our customer agent's name "David" attention, then he will surely get back to you and work out a proper solution on your case？
Sounds like a scam so people need to avoid ordering from them. Delivery was scheduled 3 weeks from the date I placed my order and has not been delivered yet after 9 weeks. Customer service representatives are rude and not willing to solve the problem. I dont think the order will be delivered at any point of time and based on my experience Homary is a crystal clear fraud.
- Homary changes the delivery date after you finalise the payment.
- Homary was not willing to fast track the delivery or do any kind of compensation for the delay.
- Homary's agents are super irresponsible and I have been waiting for their manager's call over 2 weeks to solve the problem.
TL;DR
Avoid at any cost this absolute scam
Thank you for taking your precious time to leave your review, Customer.
We are sorry to learn that your stay fell below expectation. Due to circumstances beyond our control including ports traffic and unexpected demand, so your order has been delayed. We are working on it, and we will surely report to our logistic department and choose the fastest and most reliable shipping company to ensure timely and smooth delivery. By the way, a reminder that sometimes the order is not delayed because some items need to be shipped oversea, so the lead time may be up to 2 months or more, which is clear mention on the web page.
After checking, we are sorry we fail to find your order information. Would you please kindly call us at 1-888-903-333 to look for our customer agent David, or email us service@homary.com and put our customer agent's name "David" attention, then he will surely get back to you and work out a proper solution on your case?
Bought two computer desks from them recently for ~$1450 in total. Both required a replacement due to damage and manufacturing defects. One table got replaced. On the other one we are still going back and forth. Generally, expect very high level manual, missing parts, misaligned factory drilled holes. Very shoddy product quality, even for a product manufactured in China.
Thank you for taking your precious time to leave your review, Customer.
Despite the care we took in inspecting the products, an accident sometimes happens. It is out of our control sometimes because the shipping process depends on the logistic company, but we will surely take all the responsibility for the damaged item.
After checking, we are sorry we fail to find your order information. Would you please kindly call us at 1-888-903-333 to look for our customer agent David, or email us service@homary.com and put our customer agent's name "David" attention, then he will surely get back to you and work out a proper solution on your case？
I bought a dining table and the chairs advertised to match. The chairs arrived within two weeks, however had to wait nearly three months for the dining table. Which from the images represented on the website four chairs should fit under the table between the legs. However only one chair fits per side. I now am in a position that I have chairs I can't return, and they said I would be charged a refund for the dining table even though the image attached is misleading to the size dimensions of the table. I will never buy from this company again after spending £1300 on these items and stuck with a table that looks like
It should be an office desk. As you can see in photos
Thank you for taking your precious time to leave your review, Customer.
We have processed the partial refund as you requested. Once again, we are sorry for the trouble.
One of the disadvantages of shopping online is you are unable to see and touch the item physically, so sometimes the real items can not meet your expectations. When customers are not satisfied with the items, we will take fully responsibility for it.
We sincerely apologize that this shopping experience did not work out well and caused you an inconvenience, but many thanks for raising this issue, and Homary will surely pay more attention and make an improvement on these areas. By the way, we will arrange someone to follow up your case to ensure a proper solution will be provided to you.
Stay far far away from this company! The worst customer service ever, worst quality ever! I ordered two items for a client and wished I had read the reviews prior to ordering them. I waited 6 months for one of the items and it came in damaged with parts missing and no assembly instructions. I paid for white glove service and got delivery only. I had to pay additional money to have someone assemble the desk for me. Such bad service!
We purchased two (fairly expensive) night stands. This company gave us the run around. Both of the nightstands were delivered damaged. We called the company several times without any refund or offer to replace it. Do not buy from this company. They have the worst customer service. They also have several of the same complaints about damaged products. Look at the BBB ratings. They were turned in several times. I cannot believe this company is still in business. They should be shut down.
Thank you for taking your precious time to leave your review, Customer.
Despite the care we took in inspecting the products, an accident sometimes happens. It is out of our control sometimes because the shipping process depends on the logistic company, but we will surely take all the responsibility for the damaged item.
After checking, we are sorry we fail to find your order information. Would you please kindly call us at 1-888-903-333 to look for our customer agent David, or email us service@homary.com and put our customer agent's name "David" attention, then he will surely get back to you and work out a proper solution on your case？
The website shows lots of very high-end looking furniture for cheap prices. It is too good to be true. You will not have an experience similar to buying anything else online -- there's no ability to track the package, no estimated arrival date, and when we finally got it, the item was extremely poorly constructed. There were missing parts, parts not fitting into one another as the product was so poorly machined. The edges of the metal were extremely sharp. We purchased a lamp, and the lamp cover does not allow for any lightbulbs to actually be screwed into the lamp. The wiring of the lamp got so hot after a few minutes that we were concerned it would catch on fire.
Additionally, the customer service process has been the worst I've ever encountered. Phone calls and e-mails with people who continue a delay tactic, promising to issue refunds or return labels within 24 hours after they check with their warehouse, product team, management, marketing team, etc. They even had the audacity to tell us things were taking long after three weeks of dodging an answer by saying that they were preparing for Black Friday "hot deals".
Thank you for taking your precious time to leave your review, Customer.
One of the disadvantages of shopping online is you are unable to see and touch the item physically, so sometimes the quality of the real items can not meet your expectations. Homary may ensure the quality is durable. But when customers are not satisfied with the items, we will take fully responsibility for it.
After checking, we are sorry we fail to find your order information. Would you please kindly call us at 1-888-903-333 to look for our customer agent David, or email us service@homary.com and put our customer agent's name "David" attention, then he will surely get back to you and work out a proper solution on your case.
VERY poor quality. Defective furniture that broke after only owning for 3 months. I left a negative review and they deleted it.
I've tried for over a month to get them to take the broken stools back and they refuse.
Thank you for taking your precious time to leave your review,
For this case, the best we can offer is the replacement of the stools. Sorry but you have already received it more than 30 days.
We sincerely apologize that our return policy caused you any inconvenience, and Homary will take fully responsibility if you are qualified to return any item based on the conditions of our return policy. Importantly, the return shipping cost would be at the customer’s expense for a non-quality and non-defective issue. Also, item cannot be returned after 30 days, we advise our customers that check out the return policy before placing an order to recognize a different situation for returning, and you may receive more information by clicking the following link:
https://www.homary.com/help-center/article-detail/61
We sincerely apologize that this shopping experience did not work out well and caused you an inconvenience, but many thanks for raising this issue, and Homary will surely pay more attention and make an improvement on these areas. By the way, we will arrange someone to follow up your case to ensure a proper solution will be provided to you.
They send you have of the items needed for assembly and won't refund - even when you do everything they ask. Such a scam company. BEWARE!
Thank you for taking your precious time to leave your review,
We are sorry for the late response, We have provided the shipping labels to return it. Please go to a local FedEx to return it. We will provide you the full refund when it's returned in our warehouse.
We sincerely apologize for sending you the missing parts, and we will take fully responsibility to get the issue solved. Because the shipping company who delivered your order is our third-party, so the shipping process is fully in charge by them. However, sometimes accident happens that there are parts have not been delivered for assembling items.
Best regards
Homary customer care.
Horrible customer service. Pretend they don't understand what you need and keep wasting your time with nonsense. Absolutely don't buy from them. They still have not sent me my refund!
Thank you for taking your precious time to leave your review, Customer.
We sincerely apologize that our return policy caused you any inconvenience, and Homary will take fully responsibility if you are qualified to return any item based on the conditions of our return policy. Importantly, the return shipping cost would be at the customer’s expense for a non-quality and non-defective issue. Also, item cannot be returned after 30 days, we advise our customers that check out the return policy before placing an order to recognize a different situation for returning, and you may receive more information by clicking the following link:
https://www.homary.com/help-center/article-detail/61
We sincerely apologize that this shopping experience did not work out well and caused you an inconvenience, but many thanks for raising this issue, and Homary will surely pay more attention and make an improvement on these areas. By the way, we will arrange someone to follow up your case to ensure a proper solution will be provided to you.
The quality is absolutely low(cheap rubbish) The delivery took whole day and when they turned up the driver unloaded it and left without even bother to help me. The sofa weights 108 kg according to the delivery manifest. Also, I ended up with a pile of wood and pallets which I need to pay to get removed. So, if ypou want to buy from this company AVOID AT ALL COSTS! AVOID! AVOID!
Thank you for taking your precious time to leave your review, Customer.
We understand your frustration, and we sincerely apologize for any inconvenience caused to you, and please accept our sincere apologies.
We will start an investigation on your case, and a proper solution will surely be provided to you, since you are our priority, and we would like to make you satisfied and receive a good customer service.
Worked out a damaged product with their customer service due to the shipper. Was compensated and offered on how to fix. Resolved my issue in the end.
Thank you for taking the time to share your experience with us! We're over the moon to hear that you’re happy, Customer.
Furthermore, we really appreciate you taking the time out to share your experience with us — and we agree, Ocean is truly a gem to have on our team! We count ourselves lucky for customers like you.
We look forward to working with you again in the future!
They sell cheap stuff from China, it look different then a picture and all defected, i am trying to get return label from them already a month! Customer service is horrible! Don't waste your money
Thank you for taking your precious time to leave your review, Customer.
One of the disadvantages of shopping online is you are unable to see and touch the item physically, so sometimes the quality of the real items can not meet your expectations. Homary may ensure the quality is durable. But when customers are not satisfied with the items, we will take fully responsibility for it.
We sincerely apologize that this shopping experience did not work out well and caused you an inconvenience, but many thanks for raising this issue, and Homary will surely pay more attention and make an improvement on these areas. By the way, we will arrange someone to follow up your case to ensure a proper solution will be provided to you.
Do not buy anything there, the quality of the product is very poor, and if you want to return it, you pay for shipping. THEY DO NOT ALLOW BAD REVIEWS TO THE SITE. YOU SEE REVIEWS THERE THAT ARE NOT TRUE
Thank you for taking your precious time to leave your review, Customer.
We sincerely apologize that our return policy caused you any inconvenience, and Homary will take fully responsibility if you are qualified to return any item based on the conditions of our return policy. Importantly, the return shipping cost would be at the customer’s expense for a non-quality and non-defective issue. Also, item cannot be returned after 30 days, we advise our customers that check out the return policy before placing an order to recognize a different situation for returning, and you may receive more information by clicking the following link:
https://www.homary.com/help-center/article-detail/61
We sincerely apologize that this shopping experience did not work out well and caused you an inconvenience, but many thanks for raising this issue, and Homary will surely pay more attention and make an improvement on these areas. By the way, we will arrange someone to follow up your case to ensure a proper solution will be provided to you.
I spent $1200 to buy dining chairs.
It estimated 3-5 weeks delivery. It arrived in 6, and two chairs had issues. One was used and broken and the other one could not be assembled. I contact them, they asked for so much none-sense to replace the two, things like a video to prove it's not assembling… for a replacement! Once I provided it, I never heard back. They just dropped dead even though the issues were within the description of eligible refund. I contacted costumer service, they said they are looking into it and they will gat back to me in 2 days, well it's been 10 and now when I reach them I get no response. A purchase that was placed in late July, now in mid October is still unresolved and I have chairs that don't work and I wasted $1200… R. U. N A. W. A. Y
I bought a product which was cheap quality and not as described on their website; I immediately called to return and they refused. Asked me to buy my own shipping label and bear the shipping cost.
HORRIBLE and FRAUDSTERS; filed a fraud case with my credit card company
Thank you for taking your precious time to leave your review, Customer.
We sincerely apologize that our return policy caused you any inconvenience, and Homary will take fully responsibility if you are qualified to return any item based on the conditions of our return policy. Importantly, the return shipping cost would be at the customer’s expense for a non-quality and non-defective issue. Also, item cannot be returned after 30 days, we advise our customers that check out the return policy before placing an order to recognize a different situation for returning, and you may receive more information by clicking the following link:
https://www.homary.com/help-center/article-detail/61
We sincerely apologize that this shopping experience did not work out well and caused you an inconvenience, but many thanks for raising this issue, and Homary will surely pay more attention and make an improvement on these areas. By the way, we will arrange someone to follow up your case to ensure a proper solution will be provided to you.
The worst service ever. The item that I bought was marked as available immediately. I paid for it on July 1st. Today it's Sept 20th and my order has not been shipped yet. On July 15th I was promised that the order will be delivered within 12 weeks (meaning before October 7th). Today I checked the status and it says the expected delivery time is between Nov 1st and Dec 2nd. Nobody contacted me regarding the delay of the delivery.
Thank you for taking your precious time to leave your review, Customer.
We are sorry to learn that your stay fell below expectation. Due to circumstances beyond our control including ports traffic and unexpected demand, so your order has been delayed. We are working on it, and we will surely report to our logistic department and choose the fastest and most reliable shipping company to ensure timely and smooth delivery. By the way, a reminder that sometimes the order is not delayed because some items need to be shipped oversea, so the lead time may be up to 2 months or more, which is clear mention on the web page.
We sincerely apologize that this shopping experience did not work out well and caused you an inconvenience, but many thanks for raising this issue, and Homary will surely pay more attention and make an improvement on these areas. By the way, we will arrange someone to follow up your case to ensure a proper solution will be provided to you.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking your precious time to leave your review, Customer.
We understand your frustration, and we sincerely apologize for any inconvenience caused to you, and please accept our sincere apologies.
After checking, we are sorry we fail to find your order information. Would you please kindly call us at 1-888-903-333 to look for our customer agent David, or email us service@homary.com and put our customer agent's name "David" attention, then he will surely get back to you and work out a proper solution on your case?