From the business
Homary is the ultimate destination for various outdoor covering solutions. Our unique selling points are affordability and high quality, offering a wide range of sizes and stylish designs at the best prices.
Over the past three years, Homary has established a thriving customer base and strong global presence in the United States, the United Kingdom, France, Germany, and other European countries, as well as in Australia. With recent expansions in the UK and global shipping capabilities, our goal is to simplify outdoor maintenance for both brands and consumers.
We take pride in connecting with over 100,000 direct customers, hospitality leaders, and globally renowned brands such as The Ritz-Carlton Hotels and Resorts, Pratt & Whitney, InterContinental Hotels & Resorts, Hyatt Hotels Corporation, Heritage Hotels and Resorts, Inc., Royal Sonesta Hotel, Westin Hotels & Resorts, Mackinac Island, Magna International, Six Flags Entertainment Corporation, Walt Disney Resorts, Smokin Brothers, Magnolia Porch Swings, and many more, who trust Homary to meet their diverse covering needs.
Our product portfolio includes a variety of items such as patio furniture (sofa beds, loungers, L-shaped sectional sofas, chairs, curved sofas, dining sets), grills, kitchen islands, fire pits, industrial requirements, speakers and fountains, statues, boats, and other miscellaneous household equipment. We also accept special requests for custom and personalized covers by adding logos, designs, or images to any type of cover.
To learn more about our products, please visit our website.
Homary Reviews Summary
The company has garnered a strong reputation for its responsive and helpful customer service, with numerous customers praising representatives for their professionalism and efficiency in addressing concerns. Many reviews highlight the quality and craftsmanship of the products, contributing to overall customer satisfaction. However, there are recurring issues related to product damage during shipping and delays in receiving replacements, which can lead to frustration. While the customer service team effectively resolves these issues, the time taken for replacements can be a concern. Overall, the sentiment reflects a commitment to customer care, despite some operational challenges.
This summary is generated by AI, based on text from customer reviews
I ordered a vanity and only received two of three pieces. I called company and they had no clue as to why the third piece never came. First, you cannot understand what they are saying and there English is very poor. I told them forget the order because bathroom was in the process of being remodeled and I could not wait for them to ship the third piece again. At first, they refused to pay for shipping but I had to threaten them with legal action to get them to pay for the shipping return. Both items were shipped in separate boxes each weighing approximately fifty's pounds through Fed Ex. One box made it to the warehouse and the other is in limbo somewhere. Homary refuses to refund my card until they get the second box. What do I have to do with shipping. If you purchase from this company you will be sorry especially if you need to return something. They have poor customer service and their warehouse is only open between 11-5 M-F. What kind of hours are those?
I also returned a faucet and they definitely refused to pay shipping for that. I sent it back by USPS and the cost was over $12 for a 3.5lb small box. Imagine sending two boxes over 50lbs.
If you're don't want a hassle and a lot of talk please don't support this Company because they won't support you
I learned my lesson and WILL NOT buy from companies located in foreign countries especially the Far East.
This company sold me a chair for $600. They told me that I will receive it in 6 weeks. Well, this was in September. No chair and no money. They stole my money and everytime I call them, they transfer me and promise me an email from the supervisor. Big scammers!
Thank you for taking your precious time to leave your review, Customer.
We are sorry to learn that your stay fell below expectation. Due to circumstances beyond our control including ports traffic and unexpected demand, so your order has been delayed. We are working on it, and we will surely report to our logistic department and choose the fastest and most reliable shipping company to ensure timely and smooth delivery. By the way, a reminder that sometimes the order is not delayed because some items need to be shipped oversea, so the lead time may be up to 2 months or more, which is clear mention on the web page.
After checking, we are sorry we fail to find your order information. Would you please kindly call us at 1-888-903-333 to look for our manager, or email us service@homary.com and put our customer agent's name "David" attention, then he will surely get back to you and work out a proper solution on your case?
This the worst place to buy something. The customer services is so bad that it is impossible to describe, they claimed that they are going to help you in the return process and it is a nightmare plus after sent all the boxes for a return with all the requirements and pay the shipping they don't return your money back. STAY AWAY FOR THEM. IT IS A FRAUD.
Thank you for taking your precious time to leave your review, Customer.
We sincerely apologize that our return policy caused you any inconvenience, and Homary will take fully responsibility if you are qualified to return any item based on the conditions of our return policy. Importantly, the return shipping cost would be at the customer’s expense for a non-quality and non-defective issue. Also, we advise our customers that check out the return policy before placing an order to recognize a different situation for returning, and you may receive more information by clicking the following link:
https://www.homary.com/help-center/article-detail/61
After checking, we are sorry we fail to find your order information. Would you please kindly call us at 1-888-903-333 to look for our customer agent David, or email us service@homary.com and put our customer agent's manger attention, then he will surely get back to you and work out a proper solution on your case.
JUST SLOW SERVICE ON RETURNS, MAY TAKE UP TO 2 WEEKS TO GET A RETURN LABEL. I GUESS THIS MAY BE DO THE FACT THEY ARE A DIRECT CONNECT WITH THEIR CHINESE MAIN COMPANY
Thank you for taking your precious time to leave your review, Customer.
We sincerely apologize that our return policy caused you any inconvenience, and Homary will take fully responsibility if you are qualified to return any item based on the conditions of our return policy. Importantly, the return shipping cost would be at the customer’s expense for a non-quality and non-defective issue. Also, we advise our customers that check out the return policy before placing an order to recognize a different situation for returning, and you may receive more information by clicking the following link:
https://www.homary.com/help-center/article-detail/61
After checking, we are sorry we fail to find your order information. Would you please kindly call us at 1-888-903-333 to look for our customer agent David, or email us service@homary.com and put our customer agent's manger attention, then he will surely get back to you and work out a proper solution on your case.
I ordered a multi head shower unit and one of the pieces came broken. I spoke to customer service to get a replacement. They took 6 weeks to send replacement. They sent the WRONG ITEM! I keep calling customer service to get a full refund since they are unable to send the correct item and they keep giving me the run around. They ask for pictures, I send them and then no one can help. I need a FULL refund so I can just order a whole new unit. I am not waiting 2 more months for an item that will probably still the wrong. Their customer service department is a JOKE! They never know how to respond and just tell you you need to wait for a call from a supervisor... they never call!
Thank you for taking your precious time to leave your review, Customer.
We find your case by the name on file, Please give us sometime to confirm with our manufacturer if it's the wrong item we sent you and we will get back to you with a proper solution.
One of the disadvantages of shopping online is you are unable to see and touch the item physically, so sometimes the quality of the real items can not meet your expectations. Homary may ensure the quality is durable. But when customers are not satisfied with the items, we will take fully responsibility for it.
Best regards
Stan P
I paid over 600 quid for a shocking piece of MDF stuck on 4 metal legs. It arrrived poorly packaged and was damaged. The paint was uneven, there were dents in the wood and metal, screw caps were off. I have been emailing HOMARY for weeks in order to get a refund. I had one email saying "Sorry for the late reply because I was sick.Thank you very much for providing us these pictures, just now we already applied the return sticker for you. After our product return specialist finshed the information and pictures auditing, they will send you the return label". Apparently my sticker is sick too because I haven't received that. DO NOT BUY FROM THIS COMPANY you might as well flush your money down the bog.
Thank you for taking your precious time to leave your review, Customer.
Despite the care we took in inspecting the products, an accident sometimes happens. It is out of our control sometimes because the shipping process depends on the logistic company, but we will surely take all the responsibility for the damaged item.
After checking, we are sorry we fail to find your order information. Would you please kindly call us at 1-888-903-333 to look for our customer agent David, or email us service@homary.com and put our customer agent's manager attention, then he will surely get back to you and work out a proper solution on your case？
It was my worst experience by online shopping.
Too expensive and poor quality, catastrophes packing.
No installation manual, bolt and nuts, really nothing inside of packing.
No costumer services, no responsible person.
I Do not recommend to anybody!
Thank you for taking your precious time to leave your review, Zohrabnia，
I have email you regarding the issue, we will send the missing parts as a replacement for you as soon as possible. Please check your email, and we are sorry for the delay.
We sincerely apologize for sending you the missing parts, and we will take fully responsibility to get the issue solved. Because the shipping company who delivered your order is our third-party, so the shipping process is fully in charge by them. However, sometimes accident happens that there are parts have not been delivered for assembling items.
We sincerely apologize that this shopping experience did not work out well and caused you an inconvenience, but many thanks for raising this issue, and Homary will surely pay more attention and make an improvement on these areas. By the way, we will arrange someone to follow up your case to ensure a proper solution will be provided to you.
Lord help me! I should had read the reviews before ordering ANYTHING from this company. I had to wait forever for my gold table and when I finally got it the paint was damaged and it went downhill from then on. Spoke to four different customer service agents, gave them pictures and seven emails later I'm still struggling to get a shipping label, now they want me to take 10% refund and keep the damaged table or shipping is on me. Since I didn't accept their offer now they just went silent and stopped responding to me. This company is a scam and that's why they don't care about customer satisfaction. I'm going to share my experience on social media and make sure it goes viral. They requested pictures of original packaging and it still didn't help.
Thank you for taking your precious time to leave your review, Sandra.
We will send you the pre-paid label in the next 1–3 days. You will have it in your inbox.
We sincerely apologize that our return policy caused you any inconvenience, and Homary will take fully responsibility if you are qualified to return any item based on the conditions of our return policy. Importantly, the return shipping cost would be at the customer’s expense for a non-quality and non-defective issue. Also, item cannot be returned after 30 days, we advise our customers that check out the return policy before placing an order to recognize a different situation for returning, and you may receive more information by clicking the following link:
https://www.homary.com/help-center/article-detail/61
We sincerely apologize that this shopping experience did not work out well and caused you an inconvenience, but many thanks for raising this issue, and Homary will surely pay more attention and make an improvement on these areas. By the way, we will arrange someone to follow up your case to ensure a proper solution will be provided to you.
Please do yourself a favor, save your time and
Money, and DO NOT BUY from this terrible company! Buy from your local REAL stores! Horrible customer service! They delivery so quickly but it will take forever to "process" returns! Their customer service is a joke. My chats got mixed with someone else's chat while I was submitting my return request and the rep ended my (someone else's) chat without saying anything! This happened twice so I called their customer service! They just promise over the phone to please you, but they lie. I bought two defective nightstands from them. It's been more than 3 weeks I have been emailing and calling them to send me pre-paid shipping labels and instead of doing that they sent me a tag with their U.S. warehouse address on it and "AUTHORIZED" my return and told me I have to ship the product within 7 days at my own costs! Ridiculous! I opened a claim with PayPal and will get my money back from these scammers! Do not trust the positive reviews they are all fake and not in english. I wish I did not trust the positive reviews! This was the first and last time buying from this fake company in China!
Dear, tara
Many thanks for taking your precious time to leave a review and let us know your shopping experience.
We are accepting our mistake, sorry for the delay, and we will provide 2 pre-paid labels to return it, Once it's received in our warehouse. We will process the full refund for you.
Once again, we are sorry for any inconvenience that caused to you. Your complaint has been reported to our upper management, and they have been aware of it and start doing some improvement and changes.
Best regards
Stan Proud.
This is the first ever negative review I have left in my life. I ordered two products from Homary:
1. TV Unit Stand
Right out of the box, I received a damaged TV Unit where drawer has proper crack on it. So far so good. I asked them to replace it, and they ask me to send photos which I did. They promised they will call me back with an update in 24 hours which they did not. I followed up again, and then they told they want photos of the package too (which is taking a lot of space in my small house, and they could have told in the first go). I again sent them. This time also I needed to follow up myself. Then, they told they will give me a replacement in one freaking month. I patiently waited for 1 month that it will come, but it did not. And the worst part of all, when I just follow up after 1 month, they still do not know how much more time it will take. Freaking pathetic.
2. Bedside Stand
I never ever received it in the first place, and they tell me I received it. Refund was only solution for me, for which also they did not easily gave me refund. They just tried to pursue me for a replacement (for a whole week), but I knew what I was getting into. So, I just wanted the refund. And the only good thing is I got the refund after loosing so much time.
The only thing I implore you to is NEVER do business with Homary. NEVER. Freaking pathetic and incompetent company EVER.
Thank you for taking your precious time to leave your review, Chainn.
Despite the care we took in inspecting the products, an accident sometimes happens. It is out of our control sometimes because the shipping process depends on the logistic company, but we will surely take all the responsibility for the damaged item.
After checking, we are sorry we fail to find your order information. Would you please kindly call us at 1-888-903-333 to look for our customer agent David, or email us service@homary.com and put our customer agent's name "Proud" attention, then he will surely get back to you and work out a proper solution on your case?
Ordered a dining table and it arrived with no damage. Arrived 9 days after ordering. Can't complain.
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Ocean was really great and quick with issuing a full return of a smart toliet I purchased. I will definitely order more items here. Thank you Ocean.
It warms our hearts to hear such amazing feedback, Customer.
Furthermore, we really appreciate you taking the time out to share your experience with us — and we agree, Ocean is truly a gem to have on our team! We count ourselves lucky for customers like you.
We look forward to working with you again in the future!
Unfortunately, I had a terrible experience with Homary. I had originally purchased a wall lamp from the website, and when it arrived, it had issues with one of the glass casings. The light the shined from it was inconsistent and spotty. The glass had defects. When I initiated the return, I was simply trying to determine how to resolve this issue. Frustratingly, it took 21 total emails over the course of 3 weeks in order to get a final answer and acceptance from Homary. I still do not have a clear course of action from Homary, however, because they have not told me where to ship the return to. Additionally, they are charging me for the return shipping fee, despite the defective item.
I simply cannot recommend Homary to anyone due to this headache.
Thank you for taking your precious time to leave your review, Customer.
We understand your frustration, and we sincerely apologize for any inconvenience caused to you, and please accept our sincere apologies. After checking on the system, you purchased the light bulb and install the light fixture, then you consider it is not dimmable enough. Our supplier mentioned you may purchase another light bulb with a higher watt. Moreover, based on our return policy, items has been assembled, then they will not be allowed to return, so we highly appreciate that you may reconsider the current situation.
Once again, we are sorry for any inconvenience that caused to you.
Whatever you do, do not purchase from here. I ordered a goal beige and tan rug and received a white with orange and brown design. When I called they demanded I take a picture of the box. They did not send it in a box they sent it in a wrap. They demanded I take a picture of the wrap I did that. Then they demanded that I show home already on the label, I did that then they said that it must've been my computer monitor that showed the wrong colors therefore I'm out of luck. This is a scam do not go there terrible
Thank you for taking your precious time to leave your review, Laurie.
We have already provided the pre-paid label for you to return it, Please send it back and we can be able to issue a full refund for you. Sorry for the delay.
One of the disadvantages of shopping online is you are unable to see and touch the item physically, so sometimes the real items can not meet your expectations. When customers are not satisfied with the items, we will take fully responsibility for it.
We sincerely apologize that this shopping experience did not work out well and caused you an inconvenience, but many thanks for raising this issue, and Homary will surely pay more attention and make an improvement on these areas. By the way, we will arrange someone to follow up your case to ensure a proper solution will be provided to you.
Bad customer service and broken products. Instead of solving the issue they are keeping me hostage to remove my complaint otherwise I do not get anything. It is almost 4 months they sold a bad product and are not willing to solve it! Very frustrating.
Thank you for taking your precious time to leave your review, Customer.
Despite the care we took in inspecting the products, an accident sometimes happens. It is out of our control sometimes because the shipping process depends on the logistic company, but we will surely take all the responsibility for the damaged item.
After checking, we are sorry we fail to find your order information. Would you please kindly call us at 1-888-903-333 to look for our customer agent David, or email us service@homary.com and put our customer agent's manager attention, then he will surely get back to you and work out a proper solution on your case？
HERE IS MY FOLLOW UP REVIEW AFTER YET ANOTHER 48 HOURS OF WAITING FOR THESE SCAMMERS TO SEND MY RETRUN LABEL AND REFUND MY MONEY. SOMEONE CALLED DAVID, WHICH BY NOW I DOUND THIS PERSON EXIST:
"David, Dear Customer, I swear to God that we are currently working on the labels, so please give us a liitle more time to work on this process. Because our relative department recently got the day off due to the new year, and they just got back today from the holiday. However, please just give us 1-2 more business days, and we will forward the labels ASAP for you."
BY NOW IT HAS BEEN OVER A MONTH OF 24 TO 48 HOURS TO SEND A LABLE AND REFUND MY MONEY.
PLEASE DO NOT LET THESE PEOPLE STEAL FROM YOU. DO NOT BUY FROM THEM. ALL THE REVIEWS I READ FROM OTHER CUSTOMERS ARE THE SAME AS MINE. THEY WILL SEND YOU SOME ROTTEN FURNITURE AND WILL NEVER RETURN YOUR MONEY IF YOU DON'T WANT TO KEEP THE ITEMS. THEIR WEBSITE SAYS THAT THERE IS A 30 DAYS RETURN POLICY, WHICH IS A LIE! SCAMMERS! LIERS! YOU OWE ME ALMOST $1,000.
DO NOT BUY FROM THESE PEOPLE AND TELL YOUR LOVED ONES THE SAME.
Thank you for taking your precious time to leave your review, Customer.
We are sorry for the delay, and we will process the full refund without returning it, That was process a few days ago, You must have it in your card now.
We sincerely apologize that our return policy caused you any inconvenience, and Homary will take fully responsibility if you are qualified to return any item based on the conditions of our return policy. Importantly, the return shipping cost would be at the customer’s expense for a non-quality and non-defective issue. Also, item cannot be returned after 30 days, we advise our customers that check out the return policy before placing an order to recognize a different situation for returning, and you may receive more information by clicking the following link:
https://www.homary.com/help-center/article-detail/61
We sincerely apologize that this shopping experience did not work out well and caused you an inconvenience, but many thanks for raising this issue, and Homary will surely pay more attention and make an improvement on these areas. By the way, we will arrange someone to follow up your case to ensure a proper solution will be provided to you.
I got a couch that was beyond horrible quality and they refused to to send a shipping label to return. The girl was extremely stupid and the customer service is terrible. I would NEVER EVER RECOMMEND BUYING FROM THEM.
Thank you for taking your precious time to leave your review, Customer.
We sincerely apologize that our return policy caused you any inconvenience, and Homary will take fully responsibility if you are qualified to return any item based on the conditions of our return policy. Importantly, the return shipping cost would be at the customer’s expense for a non-quality and non-defective issue. Also, we advise our customers that check out the return policy before placing an order to recognize a different situation for returning, and you may receive more information by clicking the following link:
https://www.homary.com/help-center/article-detail/61
After checking, we are sorry we fail to find your order information. Would you please kindly call us at 1-888-903-333 to look for our customer agent David, or email us service@homary.com and put our customer agent's manger attention, then he will surely get back to you and work out a proper solution on your case.
I have never been more disappointed in a product and the customer service in my life. I was told I would be able to return an item if I just send pictures. I sent all the pictures and I never heard back from anyone. When I called to follow-up they said they needed to speak to someone higher up and that they would get back to me in 24 hours. I never received a call back. I later received an email saying they will get back to me in 1-2 days. After waiting 3 days, I did not receive an email. When I called day 4, I was told they weren't in charge of creating return labels and that they will get back to me in 1 day. Additionally, even though the item was far from what I expected, they will not pay for the return. I am currently having to wait for a return label and I will have to ship the item at my own expense despite their deceptive advertising. They have paid reviewers to cover up the truth. I will update y'all to see if someone gets back to me in a day or if they are actually scamming me: DO NOT BUY FROM HOMARY!
Thank you for taking your precious time to leave your review, Customer.
We sincerely apologize that our return policy caused you any inconvenience, and Homary will take fully responsibility if you are qualified to return any item based on the conditions of our return policy. Importantly, the return shipping cost would be at the customer’s expense for a non-quality and non-defective issue. Also, we advise our customers that check out the return policy before placing an order to recognize a different situation for returning, and you may receive more information by clicking the following link:
https://www.homary.com/help-center/article-detail/61
After checking, we are sorry we fail to find your order information. Would you please kindly call us at 1-888-903-333 to look for our customer agent David, or email us service@homary.com and put our customer agent's manger attention, then he will surely get back to you and work out a proper solution on your case.
Avoid at all costs! The product they sent me did not work and they refused to issue a return or refund. I went back and forth with them via email for over a month about the issue. After repeated refusals to accept a return and issue a refund, I filed a chargeback. They LIED in their response to my bank, writing "We heard nothing from the buyer regarding this transaction after delivery."
Thank you for taking your precious time to leave your review, Customer.
We understand your frustration, and we sincerely apologize for any inconvenience caused to you, and please accept our sincere apologies.
After checking, we are sorry we fail to find your order information. Would you please kindly call us at 1-888-903-333 to look for our customer agent David, or email us service@homary.com and put our customer agent's name "David" attention, then he will surely get back to you and work out a proper solution on your case?
I ordered what I thought was a nice piece of furniture; paid around five hundred dollars; waited for 3-4 months only to receive a flimsy, cheap and warped bookcase. The shelves were already chipped. I needed my own tools to assemble. The sides of the bookcase were bent so badly the top was almost 4 inches wider. After we assembled the piece, it stands as a light and wobbly piece. Nothing like the sturdy bookcase I was expecting for that price. I had purchase another bookcase from their competitor and I'd give them a 10/10! Don't buy from Homary! It's a waste of your money and time.
Thank you for taking your precious time to leave your review, Customer.
I have your order my your name on SJ. Just wonder if you can contact us to solve this problem?
Despite the care we took in inspecting the products, an accident sometimes happens. It is out of our control sometimes because the shipping process depends on the logistic company, but we will surely take all the responsibility for the damaged item.
We sincerely apologize that this shopping experience did not work out well and caused you an inconvenience, but many thanks for raising this issue, and Homary will surely pay more attention and make an improvement on these areas. By the way, we will arrange someone to follow up your case to ensure a proper solution will be provided to you?
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking your precious time to leave your review, Customer.
We are sorry to learn that your stay fell below expectation. Due to circumstances beyond our control including ports traffic and unexpected demand, so your order has been delayed. We are working on it, and we will surely report to our logistic department and choose the fastest and most reliable shipping company to ensure timely and smooth delivery. By the way, a reminder that sometimes the order is not delayed because some items need to be shipped oversea, so the lead time may be up to 2 months or more, which is clear mention on the web page.
After checking, we are sorry we fail to find your order information. Would you please kindly call us at 1-888-903-333 to look for our manager, or email us service@homary.com and put our customer agent's name "David" attention, then he will surely get back to you and work out a proper solution on your case?